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Ft.", "pdpTopHat" : [ ], "pdpVariantTopHatVisibility" : true, "pickUpLabel" : "In-store Pickup", "plpImage" : "https://frigidaire.bynder.com/transform/8bc3ade9-f7d8-404e-be3d-996d7197cd71/EIFLS55IRR_933_S05-psd", "saleable" : false, "shippingLabel" : "Shipping", "stock" : { "isValueRounded" : false, "stockLevel" : 0, "stockLevelStatus" : "inStock" }, "url" : "/c//p/EIFLS55IRR", "variantSwatchColors" : "https://na2.electroluxmedia.com/Thumbnail/Electrolux/Electrolux%20Assets/Images/Chips/Red.jpg" } ], "configurable" : false, "description" : "FINISHED_GOODS", "faqData" : [ { "answer" : "• A built-in range is designed to slide in and fit flush with your countertop. This is ideal for an island and can also be used in a regular setting to showcase a decorative backsplash. With a built-in range (also called a slide-in range), the cooktop and oven controls are at the front of the appliance.• A freestanding range is used in traditional installations (against the kitchen wall), and typically has controls at the back of the cooktop.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "10", "displayOrder" : 0, "helpful" : 16, "notHelpful" : 4, "question" : "What is the difference between a built-in and a freestanding range or stove?" }, { "answer" : "If the temperature display is flashing, it means that the refrigerator’s electronic control system has detected a performance issue. Contact an Electrolux service provider for information about what the display means and what steps to take.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "101", "displayOrder" : 0, "helpful" : 13, "notHelpful" : 30, "question" : "What does it mean if my refrigerator’s digital temperature display is flashing?" }, { "answer" : "If you’re having difficulty closing your refrigerator door:\n • Check to be sure nothing is preventing the door from closing, as items hanging over the edge of a shelf or bin can cause an obstruction.\n • Close both doors gently.\n • Ensure the floor is level and solid, and can adequately support the refrigerator. Contact a carpenter to correct a sagging or sloping floor.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "100", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 27, "question" : "What should I do if my refrigerator door will not close?" }, { "answer" : "Make sure both sides of the refrigerator’s drawers are completely on their tracks. As needed, clean the drawers, their runners, and the tracks.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "use & care" ], "code" : "105", "displayOrder" : 0, "helpful" : 9, "notHelpful" : 17, "question" : "What can I do to ensure the drawers in my refrigerator open easily and smoothly?" }, { "answer" : "If the compressor isn’t running, it might simply be because your refrigerator is in defrost mode. This is normal and can last up to 30 minutes. \n \n You can also check the following:\n • Be sure that your cooling system is turned on. \n • Be sure your refrigerator’s power cord is securely plugged into the outlet. Also, it is recommended that you not plug your refrigerator into a GFCI outlet (an outlet that has a “TEST” and “RESET” button). \n • Consider replacing your circuit or fuse with a 15-amp time-delay fuse. A time-delay fuse accepts a momentary overload (as when the compressor cycle is on) for a short period of time without blowing.\n • You may want to reset your circuit breaker.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "102", "displayOrder" : 0, "helpful" : 7, "notHelpful" : 25, "question" : "If my refrigerator’s compressor isn’t running, what should I do?" }, { "answer" : "For best results when cleaning your stainless steel range:• Clean it using warm, soapy water and a clean sponge or cloth. Do not use an abrasive cloth or pad.• Always rinse your range thoroughly with clean water. If the soap or other cleanser isn’t rinsed off, it might produce a permanent bluish stain once the range is heated.• After you’ve rinsed it, dry the range with a soft, clean cloth.Tip: If you choose to use a kitchen cleanser rather than soapy water, use only cleansers that are specially made for cleaning stainless steel – avoid harsh scrubbing cleansers.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "use & care" ], "code" : "1", "displayOrder" : 0, "helpful" : 14, "notHelpful" : 8, "question" : "What is the best way to clean my stainless steel range?" }, { "answer" : "Electrolux’s French door refrigerators make up to 9 pounds of ice in 24 hours – twice the ice of any refrigerator ice maker. With Electrolux’s French door refrigerator, you’ll always have filtered, restaurant-quality ice in a new drink-friendly shape.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "use & care" ], "code" : "103", "displayOrder" : 0, "helpful" : 8, "notHelpful" : 7, "question" : "How much ice does my french door refrigerator produce?" }, { "answer" : "Electrolux refrigerators feature stylish European design and are loaded with ingenious features for the ultimate in fresh-food and beverage storage. When you want to stock up – whether it’s for a block party, the holidays, or just your weekly grocery shopping – Electrolux is the answer.\n • Our counter-depth refrigerators offer a sleek, built-in look without sacrificing capacity. In fact, our 23-cubic-foot side-by-sides offer the same amount of shelf space as a typical 26-foot standard-depth mode.\n • Our standard-depth refrigerators offer 23 and 26 cubic feet of ultra-efficient space.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "General" ], "code" : "104", "displayOrder" : 0, "helpful" : 11, "notHelpful" : 6, "question" : "What are the advantages of an Electrolux refrigerator?" }, { "answer" : "If your ice dispenser is blocked or jammed, try these steps:\n • Infrequent use of the dispenser can result in ice cubes becoming stuck together and then getting stuck in the dispenser system. Check to see if any ice cubes are blocking the dispenser and remove any that might be.\n • Remove the ice container from the freezer, allow it to thaw, and empty the contents. Clean the container, wipe it dry, and then put it back in the proper position. When new ice is made, your ice dispenser should work again.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "107", "displayOrder" : 0, "helpful" : 5, "notHelpful" : 15, "question" : "What can I do if my ice dispenser appears to be jammed?" }, { "answer" : "If the food you store in a crisper drawer freezes, simply set the refrigerator’s temperature control to a warmer setting, and allow 24 hours for the temperature to stabilize.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "use & care" ], "code" : "109", "displayOrder" : 0, "helpful" : 9, "notHelpful" : 11, "question" : "What should I do to keep food in my drawers/compartments from freezing?" }, { "answer" : "Closing the humidity control vent will keep your food from drying out while it’s being kept warm for serving. To keep food crispy while it’s in the warming drawer, turn on the humidity control.", "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "use & care" ], "code" : "37", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "How should I use the humidity control on my warmer drawer?" }, { "answer" : "Here are our top tips to improving your cleaning results:\n - Use a cycle and options that are appropriate for the soil level of your dishes. Try using the Heavy cycle or Hi-Temp option.\n - Check the rinse aid and see if it needs to refilled. Rinse aid \"sheets\" off dishes rather than forming water droplets that cling and leave spots. \n - Run hot water at your kitchen faucet right before starting the dishwasher\n - Be sure the dishwsher racks are properly loaded. Avoid overcrowding.\n - Ensure the spray arms and detergent dispenser are not blocked.\n - Use fresh detergent, because old detergent is not always effective.\n - Check water heating setting is at least 120°F (49°C).\n \n Tip: Perform the Rinse cycle if you are not running your dishwasher until later. This will prevent food particles from hardening on your dishes.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting", "Clean and Care" ], "code" : "197", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 5, "question" : "How can I improve the cleaning results with my dishwasher?" }, { "answer" : "To ensure the most effective performance, turn on your ventilation hood a few minutes before cooking. This will establish the upward air currents that will carry away the heat, smoke, moisture, grease, or cooking aromas that might be produced. Keep your ventilation hood turned on for about five minutes after you have finished cooking.", "categories" : [ "M_FoodPreparation_Ventilation", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "use & care" ], "code" : "41", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 1, "question" : "When should I turn on the ventilation hood?" }, { "answer" : "To register your warmer drawer, simply call Electrolux at 1-877-4 ELECTROLUX, visit our registration page or drop your product registration card in the mail. \n • You will need to know your model and serial number, which can be found on the serial plate located on the right side of the drawer frame. This information can also be found on your product registration card.\n • You will also need to know the date of purchase of your appliance, shown on your receipt.\n \n Tip: It's always a good idea to record your warmer drawer’s model number, serial number, and the date of purchase, as well as to save your receipt.", "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "General" ], "code" : "38", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 1, "question" : "How do I register my Electrolux warmer drawer?" }, { "answer" : "There are many factors that can affect cooking, but you can help ensure best results by following these recommendations:• Use heavier, high-quality cookware that is compatible with induction. High-quality cookware that is heavier and has a flat bottom will help your food cook more evenly.register your Electrolux product. Once you have registered, you will receive the Electrolux e-newsletter filled with product tips, and useful information. It will also give you easy access to your warranty information and product care tips.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ], "classificationClasses" : [ "General" ], "code" : "50", "displayOrder" : 0, "helpful" : 52, "notHelpful" : 55, "question" : "Where can I locate my Model number and Serial number?" }, { "answer" : "Discoloration that has a metallic sheen can be caused by mineral deposits from water and food. You can help prevent it by using cookware with a clean and dry bottom surface, and you can remove it with a ceramic/glass cooktop cleaning cream.", "categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "use & care" ], "code" : "117", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 2, "question" : "I see discolored areas on my electric or induction cooktop that have a metallic sheen. How can I prevent or remove these?" }, { "answer" : "For optimal care of your washer, please refer to the guidelines included in your Use & Care Guide. However, here are some quick tips:\n \n Promptly remove finished loads\n Clean the top and sides of the washer with a damp cloth or mild soap and water. Be sure to avoid hard, gritty or abrasive cleansers.\n Crack the door open when your washer is not in use to keep it fresh. Some models have a feature that props the door open when the washer is not in use.\n When washing heavily soiled items, shake or brush off excess dirt and sand before putting them in the washer. If any dirt remains in the drum after washing, wipe it with a non-abrasive cleaner, then rinse.\n Most models have a System Clean Cycle or Clean Washer Cycle and will automatically prompt you to run the cycle every 50 wash cycles. This feature uses hot water and two rinses to remove any odor-causing residue in your washer. Your Use & Care Guide will provide more information.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ], "classificationClasses" : [ "use & care" ], "code" : "53", "displayOrder" : 0, "helpful" : 190, "notHelpful" : 210, "question" : "What is the best way to care and clean for my Electrolux Front Load Washer?" }, { "answer" : "To close an open door when it’s in the locked position and the door is open, press and hold the oven door light switch while following these simple steps:\n • Program the oven to self-clean.\n • Wait 20 seconds.\n • Cancel self-clean.\n • Wait 20 seconds.\n You should then be able to close the door.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "12", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 2, "question" : "My range door is open and in the locked position. How can I close it?" }, { "answer" : "For your safety, there are a few conditions that will cause your cooktop to automatically turn off, including:\n \n • Fluids have spilled onto the cooktop, or an object is lying on its control area. Simply clean any spills or remove any objects, then turn your cooktop back on.\n • Your cooktop has been in use continuously for over 12 hours. Sensing this extended use will cause the cooktop to turn off.", "categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "use & care" ], "code" : "119", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 2, "question" : "Why does my induction cooktop turn off while I ’m cooking?" }, { "answer" : "If your cooktop’s burners don’t light, check the following:\n • The control knob. Be sure the control knob is completely turned on. Push it in and turn it to “Light” until the burner ignites, then turn the knob to the desired flame level.\n • The burners. Check your burners for clogs. Be sure to turn them off, then use a small-gauge wire or needle to clean their openings.\n • Your electricity source. If a power outage has occurred, you might want to call your local electric company.\n \n If the burners still do not light, contact your dealer, installing agent, or authorized service provider, or contact Electrolux at 1-877-4 ELECTROLUX.", "categories" : [ "M_FoodPreparation_Cooktops_Gas", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "121", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 5, "question" : "What should I do if my gas burners don’t light?" }, { "answer" : "With faster, more responsive heating, more energy-efficient cooking and easier cleaning, induction takes cooking to a whole new level. It combines the benefits of gas and electric cooktops – merging with the power of gas with the easy cleanup of electric.\n \n Using electromagnetic energy, heat is transferred directly to the cookware, so the cooktop remains cooler. And induction allows for more precise control when cooking – you can instantly adjust the heat to a delicate simmer or bring it to a quick boil.", "categories" : [ "M_FoodPreparation_Cooktops", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops_Gas", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops", "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "General" ], "code" : "120", "displayOrder" : 0, "helpful" : 5, "notHelpful" : 3, "question" : "What is induction and how does it work?" }, { "answer" : "Designed with a dual-flame, sealed burner, this cooktop offers the widest range of BTU performance in the industry, for the utmost versatility – from a roaring 18,000-BTU boil to a gentle 450-BTU simmer so you can easily go from simmer to boil.", "classificationClasses" : [ "General" ], "code" : "123", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 2, "question" : "How does the min-2-max™ burner work on my gas cooktop?" }, { "answer" : "Prior to using your cooktop for the first time, apply the recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. The special cooktop cleansing cream leaves a protective finish that helps prevent scratches and abrasions. To further prevent scratches on your cooktop surface: Be sure that the cooktop and any pots, pans, or utensils you use are clean. If coarse particles (such as salt) come between your cooktop and utensils, scratches can result. Use pots and pans that have a smooth, flat bottom. Use cleaning materials that are recommended for ceramic/glass cooktops. Any small scratches that occur will not affect your cooktop’s performance, and will become less visible over time.", "categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "use & care" ], "code" : "124", "displayOrder" : 0, "helpful" : 8, "notHelpful" : 6, "question" : "How can I prevent scratches on my electric or induction cooktop?" }, { "answer" : "If your induction cooktop doesn’t seem to be heating, it might be because:\n • You need to check the placement of your cookware. If you have an induction cooktop, be sure that the bottom of your pot or pan is large enough for the cooking zone you’re using, and that it is centered on it.\n • Your cookware isn’t compatible with an induction cooktop. Our induction cooktop surfaces are compatible with most cookware you might use—if a magnet sticks to the bottom of your pot or pan, it will work on an induction cooktop.\n • No cookware was placed on your induction cooktop. If you’re using an induction cooktop, it will not turn on unless a pot or pan has been placed on it.\n • The cooktop’s control needs to be adjusted. Make sure the right control is turned on for the element you’re using, and that the setting isn’t too low. (Try turning it to a slightly higher setting until the element turns on.)\n • The wiring is not complete. Contact your local dealer, installing agent, or authorized service provider, or contact Electrolux at 1-877-4 ELECTROLUX.", "categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "125", "displayOrder" : 0, "helpful" : 5, "notHelpful" : 6, "question" : "What should I do if my induction cooktop doesn’t seem to be heating?" }, { "answer" : "Electrolux ranges offer Perfect Convect3®, which features a third convection element for consistently even results, up to 30% faster cooking times, and even more baking options.\n \n Convection cooking is cooking with the added advantage of airflow circulation, which allows for a more even distribution of heat. By using the forced flow of hot air, convection cooking produces the following benefits:\n • Cooking time is approximately 25 – 30% faster than in conventional ovens, saving energy.\n • The more even distribution of heat results in food that is more evenly baked.\n • Generally, less heat is required than with a conventional oven – a convection oven usually cooks at 25°F below a conventional oven's required temperature. So simply program your oven according to your recipe’s temperature requirements and press “Convection Conversion,” and the oven will automatically convert the temperature.", "classificationClasses" : [ "General" ], "code" : "13", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 2, "question" : "What is perfect convect3®, and how does convection cooking work?" }, { "answer" : "There are many factors that can affect cooking, but you can help ensure best results by following these recommendations:\n \n • Use heavier, high-quality cookware that is suitable for induction cooktops. High-quality cookware that is heavier and has a flat bottom will help your food cook more evenly.\n • Use the correct size cookware. The two induction cooking zones available on the cooktop require a specific pan size to be used at each location. The inner ring of each cooking zone is your guide to the correct minimum pan size. The pan bottom must fully cover the inner ring for proper cooking to occur. The thicker outer ring each cooking zone is helpful to determine the maximum pan size.\n • Adjust the recipe's suggested temperature or cooking time. Your induction cooktop provides exceptional temperature control that allows you to adjust heat with greater accuracy than gas or electric cooktops, especially at lower settings. Perfect for melting chocolate and cooking delicate foods and sauces.", "categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "use & care" ], "code" : "126", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 1, "question" : "What can I do to ensure the best results when cooking with my induction cooktop?" }, { "answer" : "Discoloration that has a metallic sheen can be caused by mineral deposits from water and food. You can help prevent it by using cookware with a clean and dry bottom surface, and you can remove it with a ceramic/glass cooktop cleaning cream.", "categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "use & care" ], "code" : "129", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 5, "question" : "I see discolored areas on my electric or induction cooktop that have a metallic sheen. How can I prevent or remove these?" }, { "answer" : "You might see an orange flame if there are dust particles in your main gas line. Simply turn your burner on for a few minutes, until the flame turns blue. \n \n Note: In coastal areas, it is normal to regularly see a flame that is slightly orange. This is caused by the salt in the air.", "categories" : [ "M_FoodPreparation_Cooktops_Gas", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "General" ], "code" : "128", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 7, "question" : "Why is my gas burner’s flame orange instead of blue?" }, { "answer" : "With its remarkable range of configurations and options, the Electrolux cooktop collection offers almost limitless possibilities.\n • Full induction cooktops provide powerfully efficient induction elements, offering more responsive cooking, exceptional temperature control, and more energy efficiency.\n • Induction hybrid cooktops combine two powerfully efficient induction elements with up to three electric elements to give you ultimate versatility and the latest technology – all within a sophisticated, smooth-top surface.\n • Gas cooktops have long been the favorite of home and commercial chefs due to their powerful heat and quick, precise temperature control. The Min-2-Max™ burner goes from 450 to 18,000 BTU – offering the widest performance range in the industry.\n • Electric cooktops adapt to any size or type of cookware while offering a sleek, glass ceramic cooking surface.", "categories" : [ "M_FoodPreparation_Cooktops", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops_Gas", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops", "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "General" ], "code" : "127", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 9, "question" : "What are the advantages of an Electrolux cooktop?" }, { "answer" : "Prior to using your cooktop for the first time, apply the recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. The special cooktop cleansing cream leaves a protective finish that helps prevent scratches and abrasions.\n \n To further prevent scratches on your cooktop surface:\n • Be sure that the cooktop and any pots, pans, or utensils you use are clean. If coarse particles (such as salt) come between your cooktop and utensils, scratches can result.\n • Use pots and pans that have a smooth, flat bottom.\n • Use cleaning materials that are recommended for ceramic/glass cooktops.\n \n Any small scratches that occur will not affect your cooktop’s performance, and will become less visible over time.", "categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "use & care" ], "code" : "130", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 3, "question" : "How can I prevent scratches on my electric or induction cooktop?" }, { "answer" : "If your induction cooktop control is flashing an “F,” it could be because:\n • The cooktop is not sensing compatible cookware. Our induction cooktops are compatible with most cookware you might use – if a magnet sticks to the bottom of the pot or pan, it will work.\n • Cookware was removed from the cooktop, but the cooktop wasn’t turned off. If this is the case, place the pot or pan back on the cooktop or, if you’re finished cooking, simply turn off the cooktop.\n • The cookware isn’t centered over the element.\n • The cookware is the incorrect size.", "categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "131", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 4, "question" : "What should I do if my induction cooktop control flashes an “f”?" }, { "answer" : "The serial tag is located on the inside of the door or door well, depending on the model.\n \n Don’t forget to register your Electrolux product. Once you have registered, you will receive the Electrolux e-newsletter filled with expert advice. You will also have easy access to your warranty information and product care tips.\n \n Download the Owner’s Manual on the Owner Support page for additional information on your product.", "categories" : [ "M_FabricCare_Dryer", "M_FabricCare", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "General" ], "code" : "135", "displayOrder" : 0, "helpful" : 20, "notHelpful" : 27, "question" : "Where can I locate my Model and Serial number?" }, { "answer" : "

If your cooktop’s electric burners don’t turn on, check the following:
• The control. Be sure to use the correct control for the element needed and ensure that it is ON.
• The heat setting. Turn the control to a slightly higher setting until the element comes on.
• Power to appliance. Reset the cooktop by turning the breaker off and then on again.
• Your electricity source. If a power outage has occurred, you might want to call your local electric company.
If the burners still do not turn on, contact your dealer, installing agent, or authorized service provider, or contact Electrolux at 1-877-4 ELECTROLUX.

", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "7", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 4, "question" : "What should I do if my electric burners don't turn on?" }, { "answer" : "If water is flowing slowly into your washer, or not flowing at all, you might find a solution by checking the following:\n \n Hot and cold water faucets. Be sure that your water supply faucets are completely open.\n Water fill hoses. Check your water hoses to see if they are kinked. If so, simply straighten the hoses. You may need to replace the hoses if they do not remain straight.\n Water pressure. Your washer needs sufficient water pressure to fill up properly. Depending on the water pressure in your home, which varies, you may want to avoid excessive water use elsewhere in your home while the washer is filling.\n Water supply. Turn on another faucet in your home to check the water supply in your area. You may need to wait until your water supply and pressure increase before running your washer.\n The filter on the water valve. If the filter screens on your water valve are clogged, turn off your water faucets and remove the hoses from the water valve connections on the back of the washer. Clean the filter screens, then reconnect the hoses and turn on the water. Check for any leaks at the connections and tighten if necessary.\n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "70", "displayOrder" : 0, "helpful" : 18, "notHelpful" : 21, "question" : "How can I increase the water flow to my washer?" }, { "answer" : "Your Electrolux Front Load washer will automatically determine the proper water level for each load, you don’t have to do anything to adjust it. Because this type of washer is water efficient, it’s normal for the water level to always be below the bottom of the door.\n \n Electrolux Front Load washers are designed to both maximize water usage and the cleaning of your laundry. You will notice significantly less water usage in your front load washer than you are used to seeing in other units, especially top-load washers. The addition of extra water may actually result in your laundry not being cleaned as well. Tumbling action and recirculating pumps help distribute the water and detergent to clean your laundry more efficiently.\n \n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "69", "displayOrder" : 0, "helpful" : 51, "notHelpful" : 12, "question" : "My washer’s water level does not cover my laundry load. Is this normal?" }, { "answer" : "If water is flowing into your washer, but the drum does not fill, it might be due to one of the following reasons:\n \n Water pressure. Your washer needs sufficient water pressure to fill. Depending on the water pressure in your home, which varies, you may want to avoid excessive water use elsewhere in your home while the washer is filling.\n The drain standpipe length. To prevent siphoning off of incoming water, the standpipe cannot be too short, it must be at least 24 inches high.\n The drain hose fit. If the drain hose fits too tightly in the standpipe, siphoning could result. Be sure there is a gap between the drain hose and the standpipe, and that the standpipe is at least one-and-one quarter inches in diameter.\n The drain hose pushed too far down the standpipe. The drain hose should be securely inserted into the standpipe, but not so far down that it reaches the trap area of the standpipe plumbing.\n If you have additional questions please refer to the Installation Instruction manual for your model.\n \n Or you may contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "71", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 12, "question" : "If water is entering my washer but not filling it up, what should I do?" }, { "answer" : "Yes, it is normal for a small amount of water to remain in the dispenser drawer. This is a result of the siphoning action and part of the operation of the washer. If you like, you can simply remove the dispenser drawer and empty the water. Don’t forget to regularly clean your dispenser drawer to prevent clogs and buildup. For more information, please refer to your Use & Care Guide in the Care and Cleaning section.\n \n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "72", "displayOrder" : 0, "helpful" : 28, "notHelpful" : 14, "question" : "Is it normal for water to collect in the dispenser compartment?" }, { "answer" : "If your load is out of balance, it may prevent the washer from spinning. Rearrange the items in your load to allow proper spinning, possibly adding one or two similar items to help balance the load. \n \n If the load is comprised of items that cannot be distributed around the drum, such as a single pillow or stuffed animal, the washer will not spin. Additional items will need to be added to the unit to better balance the weight of the load.\n \n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "74", "displayOrder" : 0, "helpful" : 7, "notHelpful" : 25, "question" : "What should I do if my washer is not spinning?" }, { "answer" : "If your clothes seem wetter than they should be after the Spin cycle, please check the following:\n \n The drain hose should be straight and unclogged. It should be securely inserted into the standpipe, but not so far in that it reaches the trap area of the standpipe plumbing. Inserting the drain hose too far can cause water from the drain to slowly siphon back into the washer.\n The load might be too small. If so, add a few similar items.\n The load might be too big. The drum of our washer should not be tightly packed with clothes (door should close easily).\n If this doesn’t happen often, select the Rinse and Spin cycle and deselect Extra Rinse as an option. This will allow the washer to perform only the Spin cycle on the load.\n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "73", "displayOrder" : 0, "helpful" : 27, "notHelpful" : 21, "question" : "If my clothes are too wet after the Spin cycle, what can I do?" }, { "answer" : "If your washer is draining water slowly, you can check the following:\n \n The drain hose. If it’s kinked, straighten it to improve water flow to the drain.\n The drain. Be sure it’s clear and not clogged.\n The height of the standpipe (drain hose). It cannot be more than 96 inches high.\n The drain hose seal. If the drain hose has been taped (or sealed) into the standpipe, the seal should not be completely tight, because the standpipe needs air for proper draining. If necessary, remove some of the tape on the seal to make an air path.\n The drain hose fit. If it fits too tightly in the standpipe, create an air gap between the drain hose and the standpipe so that it can drain properly. The standpipe needs to be at least one-and-one-quarter inches in diameter.\n The amount of detergent. Using too much detergent can also inhibit draining.\n The pump. It’s possible that your pump, drain hose or coin trap filter may be clogged. If you suspect this is the case, you should contact an authorized service provider.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "75", "displayOrder" : 0, "helpful" : 8, "notHelpful" : 14, "question" : "What should I do if my washer is draining slowly?" }, { "answer" : "For your safety, your washer’s door will be locked during the entire Wash cycle. However, if you need to add a forgotten item to the washer anytime during the wash portion of the cycle, press Pause. The door will then unlock as long as the water level is safely below the door opening. When the door unlocks, open the door, add the item, close the door and press Start to resume the cycle. To stop the cycle, press Cancel.\n \n NOTE: If the cycle is interrupted during the Spin cycle, the door will not release until the tub has stopped spinning. DO NOT force the door open.\n \n If the water level is at or above the bottom of the door, to prevent water spilling on your floor, the door will remain locked even if the cycle is paused or cancelled. To drain the unit, cancel the cycle and select the Rinse and Spin cycle, then select No Spin as the spin speed and deselect the Extra Rinse option. This will prompt the washer to simply drain the water from the drum, and then the cycle will end. Once the cycle is completed (in a couple of minutes), the door will unlock.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "77", "displayOrder" : 0, "helpful" : 27, "notHelpful" : 20, "question" : "How do I open the door if the unit is in the middle of a cycle?" }, { "answer" : "If water is leaking from your washer, check the list below:\n \n Is the drain clogged? If so, it will need to be cleaned, you may need to contact a plumber.\n Is the drain hose restricted or out of the standpipe? If it is out of the standpipe, you will need to secure it. You can do this by bending the end to form a hook, placing the hooked end into the standpipe, and tying the hose to the standpipe or a faucet with a cable tie (one was supplied with the washer), strong filament tape or duct tape.\n Are the fill hose connections loose or cross-threaded at the faucet or washer? Check by realigning the threads, make sure that the rubber sealing washers are in good shape and seated properly, and tighten the hose connections. If they are loose, you might need to reinstall or replace the rubber sealing washers.\n Are you using a non-HE detergent or too much detergent or do you have soft water? Using a non-HE detergent, or using too much detergent in soft water, can cause suds to overflow the washer. This may seem like a leak if the suds flow or drip onto the floor. To avoid this, use an HE detergent, and reduce the amount of detergent you use if your water is soft.\n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "76", "displayOrder" : 0, "helpful" : 11, "notHelpful" : 60, "question" : "What should I do if my washer is leaking water?" }, { "answer" : "A number of things can increase the amount of suds produced when you wash a load of laundry, including:\n \n Detergent amount. For the best results, follow directions on the detergent bottle for the recommended amount of detergent, with adjustments for type and amount of soil, load size, and water hardness and temperature. The following scenarios may require the use of less detergent: small loads, less-soiled loads, hot water and soft water. Likewise, the following scenarios may result in the need for slightly more detergent: large loads, heavier-soiled loads, hard water or cold water.\n Soft water. You need less detergent when the water supply is naturally soft or mechanically softened.\n Detergent type. Your detergent should be compatible with your washer type. High-efficiency (HE) detergents are recommended for front load washers. They are formulated to reduce suds and ensure proper cleaning.\n Pretreated items. Because pretreated products remain on items that go in the wash, they can add to the amount of suds that your detergent normally produces. When using these products, simply use less than the recommended amount of detergent.\n Other laundry products. Products such as oxygen bleach can produce extra suds. Simply reduce the amount of detergent you use when you are also using products such as oxygen bleach.\n \n You can remove excess suds by stopping the washer and performing one of the following procedures:\n \n Rewash the load in cold water without detergent and repeat, if necessary, until the final rinse water is clear.\n Select the Rinse and Spin cycle, which will cause the unit to run a short cycle that will rinse the extra detergent from the load. If the suds are excessive, this may need to be done multiple times before the clothes are fully rinsed of the excessive detergent.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "78", "displayOrder" : 0, "helpful" : 15, "notHelpful" : 10, "question" : "My washer produces a lot of suds. How can I reduce them?" }, { "answer" : "Detergent residue can be caused by any of the below:\n \n Powder detergent that does not dissolve.\n Using too much detergent.\n Incomplete rinsing caused by an overloaded drum.\n Misuse of liquid fabric softener.\n Hard water.\n Low water pressure.\n Placing detergent, fabric softener or bleach in the wrong compartment of the dispenser.\n To remove detergent residue, rewash the load in cold water without detergent and, if necessary, repeat until the final rinse water is clear. Or you may select the Rinse and Spin cycle, which will cause the unit to run a short cycle that will rinse the extra detergent from the load. If the suds are excessive, this may need to be done multiple times before the clothes are fully rinsed of the excessive detergent.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "79", "displayOrder" : 0, "helpful" : 10, "notHelpful" : 9, "question" : "What causes detergent residue on fabric/clothing?" }, { "answer" : "Most alarms are designed to alert of you of changes in your washer or an action on your part is required. For more information, please refer to your Owner’s Manual as they may vary by model.\n \n If your washer displays the following alarms, here is some additional information to guide you:\n \n SUdS – The display will show “SU” followed by “dS” and then remaining cycle time (0 min) for 60 seconds and then repeat. If this occurs, it indicates that oversudsing has been detected by the washer and additional rinses will be will be required until the suds have cleared. Each extra rinse the washer performs to clear the suds will add approximately 5 minutes to the cycle duration. You can press CANCEL to turn off the alert message.\n HOSE – The display will show “HO” followed by “SE” and then the remaining cycle time (0 min) for 60 seconds and then repeat. If this occurs, a condition has been detected where the inlet hoses have been installed incorrectly (hot supply to cold inlet and cold supply to hot inlet). You will need to acknowledge the reversed hose condition by pressing the CANCEL button. Shut off each water supply valve and attach each supply hose to the correct inlet connection on the washer.\n CLEAN – A friendly reminder to run a Clean Washer Cycle. Running the Clean Washer Cycle provides preventative care to your washer – it allows you to clean and freshen the washer.\n Dn – The display will show “dn” if the unit has been put in demo mode. To reset the unit back to the factory settings, follow these steps:\n Press POWER to turn off unit. Press POWER again to turn unit on. Look for console to light up.\n Wait at least 10 seconds, then simultaneously press and hold SOIL and OPTIONS buttons for 3 seconds.\n Lights will turn OFF and ON, indicating the unit has been reset to the factory default settings.\n If you experience any other alarm or error code, try the tips below and if the alarm or error code reappear you may need to schedule service with an authorized repair technician.\n \n E11 – Indicates Long Fill Time. It is recommended to check the water connections per the Installation instructions. Note: If your unit experiences this error code, the door may lock up to 6 minutes. If you unplug the unit and plug it back in, the 6 minute lock will restart.\n \n E21 – Indicates Long Pump Out Time. It is recommended to check the drain line and ensure it is not kinked and installed properly. Check your Installation instructions for more information.\n \n E35 – Indicates the Pressure Sensor has detected water overfill. It is recommended to first press CANCEL which will cause the error code to disappear from the display, then resume the cycle by pressing START. A hard reset can be performed by disconnecting the power cord, reconnecting and waiting a few seconds until the cycle ends or beeps. You will then be able to restart the cycle. \n \n E41 – Indicates the Door is Open. Check to determine if the door is completely closed and not prevented from closing due to clothing, etc. Ensure you hear the door lock (clicking sound).\n \n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ], "classificationClasses" : [ "use & care" ], "code" : "80", "displayOrder" : 0, "helpful" : 49, "notHelpful" : 133, "question" : "What do the alarms or error codes mean on my Electrolux washer?" }, { "answer" : "

Brown streaks, spots, or other marks are most likely caused by food boiling over and then being cooked onto your oven’s surface. You can remove them by carefully using a razor blade to scrape them off. 

Tip: Prior to using your cooktop for the first time, apply the recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. This will make future cleanup of food easier, and the special cooktop cleansing cream leaves a protective finish that helps prevent scratches.

", "categories" : [ "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges" ], "classificationClasses" : [ "use & care" ], "code" : "8", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 0, "question" : "How can I prevent or remove brown streaks or marks on my electric or induction cooktop surface?" }, { "answer" : "It’s important to clean the lint screen / filter before or after drying each load of laundry. Excessive lint buildup can block the flow of air and hinder the drying performance.\n \n It’s also a good idea to regularly inspect and clean the entire outdoor exhaust and venting. You can also wash the lint screen in warm, soapy water to remove any residue, then dry it thoroughly before replacing.", "categories" : [ "M_FabricCare_Dryer", "M_FabricCare" ], "classificationClasses" : [ "use & care" ], "code" : "150", "displayOrder" : 0, "helpful" : 13, "notHelpful" : 11, "question" : "How often do I need to clean my dryer or the lint screen / filter to optimize my drying performance?" }, { "answer" : "If your dryer has a clamshell style lint filter, just follow these simple steps to clean before or after drying each load of laundry:\n \n Press down the center tab on the top of the filter to open the clamshell.\n Gently clean the lint from the filter.\n Snap the filter closed and place back in the dryer.\n Some friendly reminders: DO NOT open the clamshell style filter beyond the hinge limit. And, always handle the clamshell filter by the frame, not by the mesh material.", "categories" : [ "M_FabricCare_Dryer", "M_FabricCare" ], "classificationClasses" : [ "use & care" ], "code" : "151", "displayOrder" : 0, "helpful" : 7, "notHelpful" : 15, "question" : "How do I clean my clamshell style lint filter (applicable on some models)?" }, { "answer" : "If you have a Perfect Steam™ Dryer, its advanced technology will remove wrinkles and freshen clothes. You can also select the \"Add Steam” option with many cycles. Depending on your model, you may want to use the “Wrinkle Release” or “Extended Tumble” options.\n \n In general, for best results when drying your clothes, follow these simple steps:\n \n Do not overload your dryer. Clothes need room to tumble freely.\n Select the appropriate cycle setting and temperature based on your fabric care labels.\n Select More Dry for loads that need more time, and Less Dry if you want the load to be damp dry for ironing.\n Remove items from the dryer when the cycle is done. As soon as the cycle is complete, hang or fold your items. To remove wrinkles from clean, dry clothes, select “Instant Refresh” cycle (available on some models) or tumble them on low heat for 10 or 15 minutes.\n When using fabric softener / dryer sheets, please refer to your Owner’s Manual (use not recommended with steam options).", "categories" : [ "M_FabricCare_Dryer", "M_FabricCare", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "153", "displayOrder" : 0, "helpful" : 8, "notHelpful" : 7, "question" : "Can I do anything to help decrease wrinkles in my clothes?" }, { "answer" : "If your dryer seems to be taking too long to dry a load, try the following:\n \n \n \n If your dryer seems to be taking too long to dry a load, try the following:\n \n Clean the Lint screen / Filter after every use. You can also wash the lint screen in warm, soapy water to remove any residue, then dry it thoroughly before replacing.\n Check the cycle or temperature setting. Some cycles or options require more time to dry such as Low Heat, More Dry or Eco. \n Do not dry a load that’s too big or too small. If your dryer is over-loaded, it will take longer to dry your clothes. Items need room to tumble freely in order to dry well, and you also need enough items in the drum for proper tumbling.\n Sort the items you are drying. Dry items of similar fabric and weight in the same load.\n Take humidity into account. Drying times will be longer in areas where humidity is high.\n Check the dryer’s moisture sensor bars. To locate the moisture sensor bars, please refer to your Owner’s Manual. Fabric softener sheets can leave a residue on the moisture sensor bars in the dryer, which can inhibit their ability to accurately sense wet clothes. Remove the residue by wiping the moisture sensor bars with rubbing alcohol.\n Check for adequate ventilation. If your dryer is installed in a closet or under a counter, it might not be getting the ventilation needed for proper drying.\n Check and clean the exhaust duct. Be sure the exhaust duct is not clogged or blocked. If the problem continues consider having it cleaned by an authorized service provider. Refer to the installation instructions for appropriate placement and size of the exhaust duct.\n Be sure you’re connected to a 240-volt circuit. Refer to the Installation instructions.\n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Dryer", "M_FabricCare", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "155", "displayOrder" : 0, "helpful" : 15, "notHelpful" : 32, "question" : "My dryer seems to take a long time to dry a load of clothes. Can I do anything to adjust this?" }, { "answer" : "Some noises are perfectly normal with your Electrolux dryer.\n \n The dryer drum is supported by a set of suspension rollers. At times there may be a thumping or rolling sound when the dryer starts. This may happen if the dryer has not been in use for a period time, or after a heavy load has remained in the dryer drum for an extended period time. The noise should go away as the dryer operates.\n Your dryer is equipped with a high volume air handling system. In some cases there may be sounds associated with air movement throughout the dryer, including the air duct, blower, and exhaust system. This is normal and can vary with the load size.\n For Gas models: You may hear a clicking sound during operation as the valve opens and closes to control the gas flow.\n For Gas models: When the gas burner is operating, there may be sounds generated as the air flow mixes with the gas flame. This noise is normal and will only occur when the gas is ignited.\n Some additional tips if you are experiencing other types of noises:\n \n Check for belt buckles or other fasteners on clothing items being dried that may cause rattling or clanking sounds. TIP: Fasten these items or turn your clothing inside out to reduce sounds.\n Check the pockets! Rattling and clanking can also be caused by loose or foreign objects such as coins in the dryer drum.\n Simply stop the dryer and check for any objects. If you don’t find anything and the noises continue, try running an empty load to see if the noise persists. This will allow you to determine if the noise is coming from the dryer or an article of clothing.\n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Dryer", "M_FabricCare", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "154", "displayOrder" : 0, "helpful" : 10, "notHelpful" : 37, "question" : "Is it normal for my dryer to make sounds or noises?" }, { "answer" : "You can also check the following:\n \n Cycle or temperature setting. Please note that some cycles will tumble with low heat.\n Outlet wiring. Have a qualified electrician or installer verify that the voltage supplied is correct (240V).\n Gas supply value (for gas models only). Be sure the gas supply valve to the dryer is open.\n Gas supply tank (for gas models only). If you have a gas dryer and your LP gas tank is empty, refill or replace the tank. If there has been an interruption in the natural gas supply, call your natural gas company.\n Air supply around a gas dryer. The dryer needs space around it for proper ventilation to support the gas burner. Do not stack or place laundry or rugs against the front or back of the dryer.\n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Dryer", "M_FabricCare", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "156", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 48, "question" : "My dryer is running but does not seem to be heating. What should I do?" }, { "answer" : "Yes, this is normal. The fan stays on for a period of time in order to help cool the oven.", "categories" : [ "M_FoodPreparation_WallOvens", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Single", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_MicrowaveCombination", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Double", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "use & care" ], "code" : "159", "displayOrder" : 0, "helpful" : 16, "notHelpful" : 1, "question" : "Is it normal for my oven’s fan to run after the oven has been turned off?" }, { "answer" : "Most alarms are designed to alert of you of changes in your washer or an action on your part is required. For more information, please refer to your Owner’s Manual as they may vary by model.\n \n If your washer displays the following alarms, here is some additional information to guide you:\n \n SUdS – The display will show “SU” followed by “dS” and then remaining cycle time (0 min) for 60 seconds and then repeat. If this occurs, it indicates that oversudsing has been detected by the washer and additional rinses will be will be required until the suds have cleared. Each extra rinse the washer performs to clear the suds will add approximately 5 minutes to the cycle duration. You can press CANCEL to turn off the alert message.\n HOSE – The display will show “HO” followed by “SE” and then the remaining cycle time (0 min) for 60 seconds and then repeat. If this occurs, a condition has been detected where the inlet hoses have been installed incorrectly (hot supply to cold inlet and cold supply to hot inlet). You will need to acknowledge the reversed hose condition by pressing the CANCEL button. Shut off each water supply valve and attach each supply hose to the correct inlet connection on the washer.\n CLEAN – A friendly reminder to run a Clean Washer Cycle. Running the Clean Washer Cycle provides preventative care to your washer – it allows you to clean and freshen the washer.\n Dn – The display will show “dn” if the unit has been put in demo mode. To reset the unit back to the factory settings, follow these steps:\n Press POWER to turn off unit. Press POWER again to turn unit on. Look for console to light up.\n Wait at least 10 seconds, then simultaneously press and hold SOIL and OPTIONS buttons for 3 seconds.\n Lights will turn OFF and ON, indicating the unit has been reset to the factory default settings.\n If you experience any other alarm or error code, try the tips below and if the alarm or error code reappear you may need to schedule service with an authorized repair technician.\n \n E11 – Indicates Long Fill Time. It is recommended to check the water connections per the Installation instructions. Note: If your unit experiences this error code, the door may lock up to 6 minutes. If you unplug the unit and plug it back in, the 6 minute lock will restart.\n \n E21 – Indicates Long Pump Out Time. It is recommended to check the drain line and ensure it is not kinked and installed properly. Check your Installation instructions for more information.\n \n E35 – Indicates the Pressure Sensor has detected water overfill. It is recommended to first press CANCEL which will cause the error code to disappear from the display, then resume the cycle by pressing START. A hard reset can be performed by disconnecting the power cord, reconnecting and waiting a few seconds until the cycle ends or beeps. You will then be able to restart the cycle. \n \n E41 – Indicates the Door is Open. Check to determine if the door is completely closed and not prevented from closing due to clothing, etc. Ensure you hear the door lock (clicking sound).\n \n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Dryer", "M_FabricCare", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "152", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 167, "question" : "What should I do if my dryer does not start?" }, { "answer" : "Electrolux ovens have Luxury-Glide® oven racks, which are designed to move effortlessly. To keep your oven racks gliding smoothly when you’re removing or inserting them, we recommend lightly applying cooking oil along their outer edges.", "categories" : [ "M_FoodPreparation_WallOvens", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Single", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_MicrowaveCombination", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Double", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "use & care" ], "code" : "157", "displayOrder" : 0, "helpful" : 29, "notHelpful" : 17, "question" : "How do I keep my luxury-glide® oven racks gliding smoothly?" }, { "answer" : "To close an open door when it’s in the locked position and the door is open, press and hold the oven door light switch while following these simple steps:\n • Program the oven to self-clean.\n • Wait 20 seconds.\n • Cancel self-clean.\n • Wait 20 seconds.\n You should then be able to close the door.", "categories" : [ "M_FoodPreparation_WallOvens", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Single", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_MicrowaveCombination", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Double", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "158", "displayOrder" : 0, "helpful" : 14, "notHelpful" : 8, "question" : "My oven door is open and in the locked position. How can I close it?" }, { "answer" : "To self-clean your oven, follow these simple steps:\n \n • Remove the oven racks.\n • Set your oven control to “Clean.”\n • Select a cleaning time or choose a cleaning level: light, medium, or heavy. For typical cleaning needs, we recommend that you select a cleaning time of three hours or choose the medium setting.\n • Select “Start.” (To set a delayed start, see your Use & Care Guide.)\n \n Note: For safety reasons, the over door will remain locked until the oven cools down. When it is sufficiently cool, the door will automatically unlock.", "categories" : [ "M_FoodPreparation_WallOvens", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Single", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_MicrowaveCombination", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Double", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "use & care" ], "code" : "162", "displayOrder" : 0, "helpful" : 17, "notHelpful" : 33, "question" : "How do I set my oven to self-clean?" }, { "answer" : "Many factors can affect baking, and you can help ensure best results by following these recommendations:\n \n • Make sure the oven rack position is the right one for the dish you’re preparing.\n • Place your food in the center of the oven.\n • If you’re placing more than one pan in the oven, be sure to allow space between them so that air can circulate.\n • Preheat your oven to the desired temperature before placing food in it.\n • If necessary, try adjusting your recipe’s suggested cooking time and temperature.", "categories" : [ "M_FoodPreparation_WallOvens", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Single", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_MicrowaveCombination", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Double", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "use & care" ], "code" : "160", "displayOrder" : 0, "helpful" : 7, "notHelpful" : 1, "question" : "How can I ensure the best results when baking?" }, { "answer" : "This means that the oven has detected a condition it needs to check. Press “Cancel” to clear the display and to stop the beeping sound, then try turning the oven off and on again. \n \n If you still see the “F,” turn off the power to your oven and wait five minutes before turning it on again. If you hear the beep or see the “F” when you try to bake or broil again, please call your authorized provider for service.", "categories" : [ "M_FoodPreparation_WallOvens", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Single", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_MicrowaveCombination", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Double", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "163", "displayOrder" : 0, "helpful" : 11, "notHelpful" : 7, "question" : "What should I do if my oven beeps and the display shows an “f”?" }, { "answer" : "Discoloration that has a metallic sheen can be caused by mineral deposits from water and food. You can help prevent it by using cookware with a clean and dry bottom surface, and you can remove it with a ceramic/glass cooktop cleaning cream.", "categories" : [ "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges" ], "classificationClasses" : [ "use & care" ], "code" : "16", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 3, "question" : "I see discolored areas on my electric or induction cooktop that have a metallic sheen. How can I prevent or remove these?" }, { "answer" : "If your oven does not appear to be level, check your kitchen cabinet alignment. The position of your cabinets may make your oven appliance appear to not be level. Be sure your cabinets are square, and that they leave sufficient room for appliance clearance.", "categories" : [ "M_FoodPreparation_WallOvens", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Single", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_MicrowaveCombination", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Double", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "166", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 0, "question" : "What should I do if my oven does not appear to be level?" }, { "answer" : "Imagine stress-free holiday cooking. Select models offer the Perfect Turkey® Button, which ensures moist, delicious poultry every time. The oven can be programmed for Perfect Turkey® at any temperature between 170°F and 550°F, with a default temperature of 325°F. The probe default temperature for the Perfect Turkey® feature is 180°F.", "categories" : [ "M_FoodPreparation_WallOvens", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Single", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_MicrowaveCombination", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Double", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "use & care" ], "code" : "161", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 4, "question" : "What is the Perfect Turkey® button?" }, { "answer" : "Electrolux wall ovens offer a wide variety of cooking and baking options, bringing stylish design to your kitchen. Their ingenious and intuitive features – designed to make cooking more luxurious – include Wave-Touch® controls, smooth Luxury-Glide® racks, Luxury-Design™ lighting, and Luxury-Hold™ doors. \n \n Additionally, our wall ovens offer convection cooking modes to let you quickly and evenly cook food to perfection, as well as multistage cooking options for even more versatility and convenience.", "categories" : [ "M_FoodPreparation_WallOvens", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Single", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_MicrowaveCombination", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Double", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "165", "displayOrder" : 0, "helpful" : 14, "notHelpful" : 15, "question" : "What are the advantages of an Electrolux wall oven?" }, { "answer" : "Electrolux ovens offer Perfect Convect3®, which features a third convection element for consistently even results, up to 30% faster cooking times, and even more baking options.\n \n Convection cooking is cooking with the added advantage of airflow circulation, which allows for a more even distribution of heat. By using the forced flow of hot air, convection cooking produces the following benefits:\n • Cooking time is approximately 25 – 30% faster than in conventional ovens, saving energy.\n • The more even distribution of heat results in food that is more evenly baked.\n • Generally, less heat is required than with a conventional oven – a convection oven usually cooks at 25°F below a conventional oven's required temperature. So simply program your oven according to your recipe’s temperature requirements and press “Convection Conversion,” and the oven will automatically convert the temperature.", "classificationClasses" : [ "use & care" ], "code" : "164", "displayOrder" : 0, "helpful" : 8, "notHelpful" : 2, "question" : "What is Perfect Convect3®, and how does convection cooking work?" }, { "answer" : "These codes mean that the oven’s electronic control has detected a condition it needs to check. When you see a code, follow these steps:\n \n • Press “Stop/Clear” to clear the display and stop the beeping.\n • Reprogram the oven.\n • If the code still displays, turn off the power to the oven at your breaker box and wait five minutes before turning it back on.", "categories" : [ "M_FoodPreparation_WallOvens", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Single", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_MicrowaveCombination", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Double", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "167", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 17, "question" : "What does it mean if the oven display is flashing codes that I ’m not familiar with?" }, { "answer" : "Electrolux ovens offer thoughtful design, both inside and out. Luxury-Glide® oven racks with a ball-bearing system are so smooth, they extend effortlessly.", "categories" : [ "M_FoodPreparation_WallOvens", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Single", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_MicrowaveCombination", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Double", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "168", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 6, "question" : "What are Luxury-Glide® oven racks?" }, { "answer" : "To https://electrolux.registria.com/Product-Registration register your wall oven, simply call Electrolux at 1-877-4 ELECTROLUX, visit electroluxappliances.com, or drop your product registration card in the mail.You will need to know your model number and serial number, which can be found on the serial plate located along the interior side trim of the oven and is visible when the door is opened. This information can also be found on your product registration card.You will also need to know the date of product purchase shown on your receipt.Tip: It’s always a good idea to record your wall oven’s model, serial number, and date of purchase, as well as to save your receipt.", "categories" : [ "M_FoodPreparation_WallOvens", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Single", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_MicrowaveCombination", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Double", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "169", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 2, "question" : "How do I register my Electrolux wall oven?" }, { "answer" : "Check the brushroll belt periodically for signs of wear. Typically, it should be replaced every six months. Refer to your Owner’s Guide for detailed replacement instructions.", "classificationClasses" : [ "use & care" ], "code" : "170", "displayOrder" : 0, "helpful" : 45, "notHelpful" : 7, "question" : "When should I replace my vacuum belt?" }, { "answer" : "• The cooktop is not sensing compatible cookware. Our induction cooktops are compatible with most cookware you might use – if a magnet sticks to the bottom of the pot or pan, it will work.\n • Cookware was removed from the cooktop, but the cooktop wasn’t turned off. If this is the case, place the pot or pan back on the cooktop or, if you’re finished cooking, simply turn off the cooktop.\n • The cookware isn’t centered over the element.\n • The cookware is the incorrect size.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "17", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 5, "question" : "What should I do if my induction cooktop control flashes an “f”?" }, { "answer" : "Generally, you should change your vacuum bag once a month and empty your dust cup when it is two-thirds full. We recommend more frequent bag changes if your home is large, if you have children and/or pets or if there is heavy foot traffic in your home. You should also change the bag more than once a month if you’re cleaning fine dust and debris, since both reduce the filtration through the bag. Change the bag immediately if the dirt is above the line printed on the bag. A bag change indicator is activated on some Electrolux models when the bag is full.", "classificationClasses" : [ "use & care" ], "code" : "173", "displayOrder" : 0, "helpful" : 52, "notHelpful" : 14, "question" : "How often should I change my vacuum's bag or dust cup?" }, { "answer" : "You’ll find the model number on a metallic silver-colored rating plate, which is usually located on the back or bottom of your vacuum.", "categories" : [ "M_FloorCare_Vacuums", "M_FloorCare" ], "classificationClasses" : [ "General" ], "code" : "172", "displayOrder" : 0, "helpful" : 79, "notHelpful" : 73, "question" : "How do I find the model number on my Electrolux vacuum?" }, { "answer" : "If your vacuum has a detachable hose, make sure it’s firmly connected. Make sure the hose is emptying the dirt into the bag or the dust cup. On bagged models, the hose needs to protrude into the bag. If these connections look right, then check the hose for a clog or obstruction.", "classificationClasses" : [ "Troubleshooting" ], "code" : "171", "displayOrder" : 0, "helpful" : 14, "notHelpful" : 4, "question" : "The dirt's not going into the bag or dust cup. How do I fix this?" }, { "answer" : "It varies, depending on your model's filtration type. Micron Filtration is not a separate filter, but is part of the bag itself. So, if you change bags monthly and use Electrolux brand bags, your filtration should remain powerful. True HEPA filters should be replaced every six months to maintain peak filtration. The small fabric filters that cover the back of the bagless cassette and the entrance into the casing beneath the cassette can be rinsed out, dried thoroughly and put back into place. They should be replaced after a year. Washable HEPA filters should be cleaned out approximately every eight weeks. Always make sure that washable filters are completely dry before you put them back in the vacuum.", "categories" : [ "M_FloorCare_Vacuums", "M_FloorCare" ], "classificationClasses" : [ "use & care" ], "code" : "174", "displayOrder" : 0, "helpful" : 113, "notHelpful" : 37, "question" : "When does my vacuum filter need to be replaced?" }, { "answer" : "Electrolux connected appliances enable you to remotely control and monitor your appliance using your smart phone, the Electrolux Oven app and wireless technology.", "code" : "201", "displayOrder" : 0, "helpful" : 14, "notHelpful" : 10, "question" : "What is an Electrolux Connected Appliance?" }, { "answer" : "Monitor and control your connect Electrolux Wall Oven anywhere, anytime. Key features include: · Remote Oven Control: Save time and start delicious dishes from almost anywhere by preheating and setting your oven temperature remotely. · Connected Cooking: Make air fried crispy shrimp tacos, baked heirloom tomato tarts and decadent coffee cakes – all from the touch of a button! Mouthwatering meals are effortless when using cooking modes such as Air Fry, Bake, Convection Bake, Convection Roast, Keep Warm and No Preheat from your smart device. · Smart Phone Notifications: Receive real-time updates and cooking notifications when Preheat and Cook Times are complete. · Cooking Reimagined: Enhance your culinary creativity and get the most out of your Electrolux Wall Oven by accessing helpful cooking tips, tricks, premium Electrolux recipes and helpful how-to videos. · At Your Fingertips: Access important product and warranty information, troubleshooting assistance and customer support directly from the app.", "code" : "202", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 4, "question" : "What are the benefits of an Electrolux Connected Appliance?" }, { "answer" : "Currently three Electrolux appliances can connect and be remote controlled from the Electrolux app: · The Electrolux Single Wall Oven (ECWS3011AS) · The Electrolux Double Wall Oven (ECWD3011AS) · The Electrolux Microwave Combination (ECWM3011AS)", "code" : "203", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 4, "question" : "Which Electrolux appliances are remote controlled by the app?" }, { "answer" : "Download the Electrolux Oven app from the Apple App Store or the Google Play Store, depending on which device you have: · Apple App Store · Google Play Store", "code" : "204", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 1, "question" : "Which Electrolux app should I use for my Connected Wall Oven appliance?" }, { "answer" : "The app titled Electrolux Oven is correct for wall ovens and micro-combi ovens. For your air purifier or robotic vacuum, please download the Electrolux Wellbeing App.", "code" : "205", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 5, "question" : "It says to download the Electrolux App, but I see multiple Apps? Which is correct?" }, { "answer" : "If the Frequently Asked Questions listed do not address your issue or question, you can contact Electrolux Customer Care Monday – Friday, 8:30AM – 8PM (EST) at (877) 435-3287 or via email SmartHelpUS@electrolux.com.", "code" : "206", "displayOrder" : 0, "helpful" : 34, "notHelpful" : 16, "question" : "How do I reach Electrolux customer care for assistance with my Connected Wall Oven?" }, { "answer" : "After downloading the Electrolux app: · Select “Sign Up” on the app home screen · Create a new account using a valid email address and password of at least 6 characters and one number (no spaces) · Once your account has been created, you will receive an email to very your email address within 24 hours", "code" : "207", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 4, "question" : "How do I create an account in the Electrolux app?" }, { "answer" : "Log in to the app and follow the in-app prompts to connect your appliance and the Electrolux app. You will also find a Get Connected Card in your literature packet. This is a great tool to help you connect. We also suggest checking out our provisioning videos. Android: LINK Apple: LINK Or try these steps: 1. Download our free Electrolux App 2. Open the app and follow the prompts: · Have your home Wi-Fi and password ready. · Press ON/OFF on your oven. Select Menu Options by tapping the three bar menu icon. · Select Connectivity. Make sure the Connect option is turned on. · Follow the steps in the app to connect your wall oven to your home Wi-Fi. · Complete registration in the app. 3. Go back to your oven and select the Menu Options by tapping the three bar menu icon, then select Connectivity. · Turn on Remote Operation to allow for remote control of the oven. · The remote icon will appear on the oven control screen once the oven is connected and remote enabled. · Some controls may vary slightly. Check your Use & Care Manual. 4. Enjoy your connected appliance! If you experience issues connecting your appliance, please contact Electrolux Customer Care Monday – Friday, 8:30AM – 8PM (EST) at (877) 435-3287 or via email SmartHelpUS@electrolux.com.", "code" : "217", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 2, "question" : "How do I connect my appliance to the Electrolux app?" }, { "answer" : "Absolutely! You can down the Electrolux app on multiple devices in the same household. However, you will need to use the same email and password to log in.", "code" : "209", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 2, "question" : "Can multiple people in the same household use the Electrolux app on multiple devices?" }, { "answer" : "Log in to the app and follow the in-app prompts to connect your appliance and the Electrolux Oven app. You will also find a Get Connected Card in your literature packet. This is a great tool to help you connect. We also suggest checking out our provisioning videos. Android: LINK Apple: LINK Or try these steps: 1.\tDownload our free Electrolux Oven App 2.\tOpen the app and follow the prompts: •\tHave your home Wi-Fi and password ready. •\tPress ON/OFF on your oven. Select Menu Options by tapping the three-bar menu icon. •\tSelect Connectivity. Make sure the Connect option is turned on. •\tFollow the steps in the app to connect your wall oven to your home Wi-Fi. •\tComplete registration in the app. 3.\tGo back to your oven and select the Menu Options by tapping the three-bar menu icon, then select Connectivity. •\tTurn on Remote Operation to allow for remote control of the oven. •\tThe remote icon will appear on the oven control screen once the oven is connected and remote enabled. •\tSome controls may vary slightly. Check your Use & Care Manual. 4.\tEnjoy your connected appliance! If you experience issues connecting your appliance, please contact Electrolux Customer Care Monday – Friday, 8:30AM – 8PM (EST) at (877) 435-3287 or via email SmartHelpUS@electrolux.com.", "code" : "208", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 1, "question" : "How do I connect my appliance to the Electrolux Oven app?" }, { "answer" : "Absolutely! You can download the Electrolux Oven app on multiple devices in the same household. However, you will need to use the same email and password to log in.", "code" : "210", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "Can multiple people in the same household use the Electrolux Oven app on multiple devices?" }, { "answer" : "Yes, if power is lost to the entire house, your router will be disconnected from the internet as well, thus disconnecting the connection to your appliance. The good news is that as soon as power is restored, the appliance should re-connect and function normally without user intervention. This may take up to a minute. You may receive a “lost connection” notification in the Electrolux app.", "classificationClasses" : [ "Troubleshooting", "use & care" ], "code" : "211", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "If I lose power, does my appliance lose its connection to the Electrolux Oven app?" }, { "answer" : "The following cooking modes are remote controlled in the app: · Air Fry · Bake · Convection Bake · Convection Roast · Keep Warm · No Preheat", "classificationClasses" : [ "Troubleshooting", "use & care" ], "code" : "212", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "What cooking modes are remote controlled with the Electrolux Oven app?" }, { "answer" : "On the Log In page, select “Forgot password” and enter your email address. Select the “Reset Password” button. 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