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This is ideal for an island and can also be used in a regular setting to showcase a decorative backsplash. With a built-in range (also called a slide-in range), the cooktop and oven controls are at the front of the appliance.• A freestanding range is used in traditional installations (against the kitchen wall), and typically has controls at the back of the cooktop.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "10", "displayOrder" : 0, "helpful" : 16, "notHelpful" : 4, "question" : "What is the difference between a built-in and a freestanding range or stove?" }, { "answer" : "If the temperature display is flashing, it means that the refrigerator’s electronic control system has detected a performance issue. Contact an Electrolux service provider for information about what the display means and what steps to take.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "101", "displayOrder" : 0, "helpful" : 13, "notHelpful" : 30, "question" : "What does it mean if my refrigerator’s digital temperature display is flashing?" }, { "answer" : "If you’re having difficulty closing your refrigerator door:\n • Check to be sure nothing is preventing the door from closing, as items hanging over the edge of a shelf or bin can cause an obstruction.\n • Close both doors gently.\n • Ensure the floor is level and solid, and can adequately support the refrigerator. Contact a carpenter to correct a sagging or sloping floor.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "100", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 27, "question" : "What should I do if my refrigerator door will not close?" }, { "answer" : "Make sure both sides of the refrigerator’s drawers are completely on their tracks. As needed, clean the drawers, their runners, and the tracks.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "use & care" ], "code" : "105", "displayOrder" : 0, "helpful" : 9, "notHelpful" : 17, "question" : "What can I do to ensure the drawers in my refrigerator open easily and smoothly?" }, { "answer" : "The Sanitize temperature option on your washing machine is designed to reduce the amount of microorganisms on your clothing and prevent them from contaminating subsequent loads of laundry.\n \n It is recommended that you set your water heater to 120 degrees or higher to ensure proper performance during this cycle. If the setting is lower or the load is extra-large, the cycle time may be extended.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "65", "displayOrder" : 0, "helpful" : 34, "notHelpful" : 10, "question" : "What is the Sanitize setting and when is it best to use?" }, { "answer" : "If your washer does not start, check the following:\n \n Some models have a Power button that must be pressed before you select the wash cycle and options.\n Once you have selected the wash cycle and options, don’t forget to press Start.\n Some models have touch screens (similar to smartphones), which means you must use your fingertip to make selections on the control panel.\n Make sure you have not unintentionally activated the Delay Start option.\n The wash cycle is in a pause stage. This is normal, a pause occurs between the Wash and Spin cycles, with a longer pause occurring during the Soak cycle. With front load washers, normal pauses also occur as part of the reverse tumbling action. If the light next to the Start/Pause button is flashing, this may be an indication that the unit is paused. Press the Start/Pause button again to resume the cycle.\n The power cord may not be plugged in or the connection may be loose. Check that your washer’s plug fits tightly into the wall outlet. Note: Do not use an extension cord. The power to the washer may be greatly reduced and not allow your washer to perform properly.\n The door may not be closed. For your safety, the washer will not operate when the door is not closed properly.\n The water valves must be turned on and water available to the unit.\n Ensure the water pressure in your house is high enough for the unit to operate properly.\n A fuse may be blown in your home, or a circuit breaker tripped. If this is the case, reset the circuit breaker or replace the fuse (but do not increase the fuse capacity). If you have an overloaded circuit, please contact a qualified electrician.\n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "General" ], "code" : "68", "displayOrder" : 0, "helpful" : 15, "notHelpful" : 45, "question" : "What should I do if my washer does not start?" }, { "answer" : "

If your cooktop’s electric burners don’t turn on, check the following:
• The control. Be sure to use the correct control for the element needed and ensure that it is ON.
• The heat setting. Turn the control to a slightly higher setting until the element comes on.
• Power to appliance. Reset the cooktop by turning the breaker off and then on again.
• Your electricity source. If a power outage has occurred, you might want to call your local electric company.
If the burners still do not turn on, contact your dealer, installing agent, or authorized service provider, or contact Electrolux at 1-877-4 ELECTROLUX.

", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "7", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 4, "question" : "What should I do if my electric burners don't turn on?" }, { "answer" : "If water is flowing slowly into your washer, or not flowing at all, you might find a solution by checking the following:\n \n Hot and cold water faucets. Be sure that your water supply faucets are completely open.\n Water fill hoses. Check your water hoses to see if they are kinked. If so, simply straighten the hoses. You may need to replace the hoses if they do not remain straight.\n Water pressure. Your washer needs sufficient water pressure to fill up properly. Depending on the water pressure in your home, which varies, you may want to avoid excessive water use elsewhere in your home while the washer is filling.\n Water supply. Turn on another faucet in your home to check the water supply in your area. You may need to wait until your water supply and pressure increase before running your washer.\n The filter on the water valve. If the filter screens on your water valve are clogged, turn off your water faucets and remove the hoses from the water valve connections on the back of the washer. Clean the filter screens, then reconnect the hoses and turn on the water. Check for any leaks at the connections and tighten if necessary.\n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "70", "displayOrder" : 0, "helpful" : 18, "notHelpful" : 21, "question" : "How can I increase the water flow to my washer?" }, { "answer" : "Your Electrolux Front Load washer will automatically determine the proper water level for each load, you don’t have to do anything to adjust it. Because this type of washer is water efficient, it’s normal for the water level to always be below the bottom of the door.\n \n Electrolux Front Load washers are designed to both maximize water usage and the cleaning of your laundry. You will notice significantly less water usage in your front load washer than you are used to seeing in other units, especially top-load washers. The addition of extra water may actually result in your laundry not being cleaned as well. Tumbling action and recirculating pumps help distribute the water and detergent to clean your laundry more efficiently.\n \n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "69", "displayOrder" : 0, "helpful" : 51, "notHelpful" : 12, "question" : "My washer’s water level does not cover my laundry load. Is this normal?" }, { "answer" : "If water is flowing into your washer, but the drum does not fill, it might be due to one of the following reasons:\n \n Water pressure. Your washer needs sufficient water pressure to fill. Depending on the water pressure in your home, which varies, you may want to avoid excessive water use elsewhere in your home while the washer is filling.\n The drain standpipe length. To prevent siphoning off of incoming water, the standpipe cannot be too short, it must be at least 24 inches high.\n The drain hose fit. If the drain hose fits too tightly in the standpipe, siphoning could result. Be sure there is a gap between the drain hose and the standpipe, and that the standpipe is at least one-and-one quarter inches in diameter.\n The drain hose pushed too far down the standpipe. The drain hose should be securely inserted into the standpipe, but not so far down that it reaches the trap area of the standpipe plumbing.\n If you have additional questions please refer to the Installation Instruction manual for your model.\n \n Or you may contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "71", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 12, "question" : "If water is entering my washer but not filling it up, what should I do?" }, { "answer" : "Yes, it is normal for a small amount of water to remain in the dispenser drawer. This is a result of the siphoning action and part of the operation of the washer. If you like, you can simply remove the dispenser drawer and empty the water. Don’t forget to regularly clean your dispenser drawer to prevent clogs and buildup. For more information, please refer to your Use & Care Guide in the Care and Cleaning section.\n \n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "72", "displayOrder" : 0, "helpful" : 28, "notHelpful" : 14, "question" : "Is it normal for water to collect in the dispenser compartment?" }, { "answer" : "If your load is out of balance, it may prevent the washer from spinning. Rearrange the items in your load to allow proper spinning, possibly adding one or two similar items to help balance the load. \n \n If the load is comprised of items that cannot be distributed around the drum, such as a single pillow or stuffed animal, the washer will not spin. Additional items will need to be added to the unit to better balance the weight of the load.\n \n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "74", "displayOrder" : 0, "helpful" : 7, "notHelpful" : 25, "question" : "What should I do if my washer is not spinning?" }, { "answer" : "If your clothes seem wetter than they should be after the Spin cycle, please check the following:\n \n The drain hose should be straight and unclogged. It should be securely inserted into the standpipe, but not so far in that it reaches the trap area of the standpipe plumbing. Inserting the drain hose too far can cause water from the drain to slowly siphon back into the washer.\n The load might be too small. If so, add a few similar items.\n The load might be too big. The drum of our washer should not be tightly packed with clothes (door should close easily).\n If this doesn’t happen often, select the Rinse and Spin cycle and deselect Extra Rinse as an option. This will allow the washer to perform only the Spin cycle on the load.\n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "73", "displayOrder" : 0, "helpful" : 27, "notHelpful" : 21, "question" : "If my clothes are too wet after the Spin cycle, what can I do?" }, { "answer" : "If your washer is draining water slowly, you can check the following:\n \n The drain hose. If it’s kinked, straighten it to improve water flow to the drain.\n The drain. Be sure it’s clear and not clogged.\n The height of the standpipe (drain hose). It cannot be more than 96 inches high.\n The drain hose seal. If the drain hose has been taped (or sealed) into the standpipe, the seal should not be completely tight, because the standpipe needs air for proper draining. If necessary, remove some of the tape on the seal to make an air path.\n The drain hose fit. If it fits too tightly in the standpipe, create an air gap between the drain hose and the standpipe so that it can drain properly. The standpipe needs to be at least one-and-one-quarter inches in diameter.\n The amount of detergent. Using too much detergent can also inhibit draining.\n The pump. It’s possible that your pump, drain hose or coin trap filter may be clogged. If you suspect this is the case, you should contact an authorized service provider.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "75", "displayOrder" : 0, "helpful" : 8, "notHelpful" : 14, "question" : "What should I do if my washer is draining slowly?" }, { "answer" : "For your safety, your washer’s door will be locked during the entire Wash cycle. However, if you need to add a forgotten item to the washer anytime during the wash portion of the cycle, press Pause. The door will then unlock as long as the water level is safely below the door opening. When the door unlocks, open the door, add the item, close the door and press Start to resume the cycle. To stop the cycle, press Cancel.\n \n NOTE: If the cycle is interrupted during the Spin cycle, the door will not release until the tub has stopped spinning. DO NOT force the door open.\n \n If the water level is at or above the bottom of the door, to prevent water spilling on your floor, the door will remain locked even if the cycle is paused or cancelled. To drain the unit, cancel the cycle and select the Rinse and Spin cycle, then select No Spin as the spin speed and deselect the Extra Rinse option. This will prompt the washer to simply drain the water from the drum, and then the cycle will end. Once the cycle is completed (in a couple of minutes), the door will unlock.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "77", "displayOrder" : 0, "helpful" : 27, "notHelpful" : 20, "question" : "How do I open the door if the unit is in the middle of a cycle?" }, { "answer" : "If water is leaking from your washer, check the list below:\n \n Is the drain clogged? If so, it will need to be cleaned, you may need to contact a plumber.\n Is the drain hose restricted or out of the standpipe? If it is out of the standpipe, you will need to secure it. You can do this by bending the end to form a hook, placing the hooked end into the standpipe, and tying the hose to the standpipe or a faucet with a cable tie (one was supplied with the washer), strong filament tape or duct tape.\n Are the fill hose connections loose or cross-threaded at the faucet or washer? Check by realigning the threads, make sure that the rubber sealing washers are in good shape and seated properly, and tighten the hose connections. If they are loose, you might need to reinstall or replace the rubber sealing washers.\n Are you using a non-HE detergent or too much detergent or do you have soft water? Using a non-HE detergent, or using too much detergent in soft water, can cause suds to overflow the washer. This may seem like a leak if the suds flow or drip onto the floor. To avoid this, use an HE detergent, and reduce the amount of detergent you use if your water is soft.\n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "76", "displayOrder" : 0, "helpful" : 11, "notHelpful" : 60, "question" : "What should I do if my washer is leaking water?" }, { "answer" : "A number of things can increase the amount of suds produced when you wash a load of laundry, including:\n \n Detergent amount. For the best results, follow directions on the detergent bottle for the recommended amount of detergent, with adjustments for type and amount of soil, load size, and water hardness and temperature. The following scenarios may require the use of less detergent: small loads, less-soiled loads, hot water and soft water. Likewise, the following scenarios may result in the need for slightly more detergent: large loads, heavier-soiled loads, hard water or cold water.\n Soft water. You need less detergent when the water supply is naturally soft or mechanically softened.\n Detergent type. Your detergent should be compatible with your washer type. High-efficiency (HE) detergents are recommended for front load washers. They are formulated to reduce suds and ensure proper cleaning.\n Pretreated items. Because pretreated products remain on items that go in the wash, they can add to the amount of suds that your detergent normally produces. When using these products, simply use less than the recommended amount of detergent.\n Other laundry products. Products such as oxygen bleach can produce extra suds. Simply reduce the amount of detergent you use when you are also using products such as oxygen bleach.\n \n You can remove excess suds by stopping the washer and performing one of the following procedures:\n \n Rewash the load in cold water without detergent and repeat, if necessary, until the final rinse water is clear.\n Select the Rinse and Spin cycle, which will cause the unit to run a short cycle that will rinse the extra detergent from the load. If the suds are excessive, this may need to be done multiple times before the clothes are fully rinsed of the excessive detergent.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "78", "displayOrder" : 0, "helpful" : 15, "notHelpful" : 10, "question" : "My washer produces a lot of suds. How can I reduce them?" }, { "answer" : "Detergent residue can be caused by any of the below:\n \n Powder detergent that does not dissolve.\n Using too much detergent.\n Incomplete rinsing caused by an overloaded drum.\n Misuse of liquid fabric softener.\n Hard water.\n Low water pressure.\n Placing detergent, fabric softener or bleach in the wrong compartment of the dispenser.\n To remove detergent residue, rewash the load in cold water without detergent and, if necessary, repeat until the final rinse water is clear. Or you may select the Rinse and Spin cycle, which will cause the unit to run a short cycle that will rinse the extra detergent from the load. If the suds are excessive, this may need to be done multiple times before the clothes are fully rinsed of the excessive detergent.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "79", "displayOrder" : 0, "helpful" : 10, "notHelpful" : 9, "question" : "What causes detergent residue on fabric/clothing?" }, { "answer" : "Most alarms are designed to alert of you of changes in your washer or an action on your part is required. For more information, please refer to your Owner’s Manual as they may vary by model.\n \n If your washer displays the following alarms, here is some additional information to guide you:\n \n SUdS – The display will show “SU” followed by “dS” and then remaining cycle time (0 min) for 60 seconds and then repeat. If this occurs, it indicates that oversudsing has been detected by the washer and additional rinses will be will be required until the suds have cleared. Each extra rinse the washer performs to clear the suds will add approximately 5 minutes to the cycle duration. You can press CANCEL to turn off the alert message.\n HOSE – The display will show “HO” followed by “SE” and then the remaining cycle time (0 min) for 60 seconds and then repeat. If this occurs, a condition has been detected where the inlet hoses have been installed incorrectly (hot supply to cold inlet and cold supply to hot inlet). You will need to acknowledge the reversed hose condition by pressing the CANCEL button. Shut off each water supply valve and attach each supply hose to the correct inlet connection on the washer.\n CLEAN – A friendly reminder to run a Clean Washer Cycle. Running the Clean Washer Cycle provides preventative care to your washer – it allows you to clean and freshen the washer.\n Dn – The display will show “dn” if the unit has been put in demo mode. To reset the unit back to the factory settings, follow these steps:\n Press POWER to turn off unit. Press POWER again to turn unit on. Look for console to light up.\n Wait at least 10 seconds, then simultaneously press and hold SOIL and OPTIONS buttons for 3 seconds.\n Lights will turn OFF and ON, indicating the unit has been reset to the factory default settings.\n If you experience any other alarm or error code, try the tips below and if the alarm or error code reappear you may need to schedule service with an authorized repair technician.\n \n E11 – Indicates Long Fill Time. It is recommended to check the water connections per the Installation instructions. Note: If your unit experiences this error code, the door may lock up to 6 minutes. If you unplug the unit and plug it back in, the 6 minute lock will restart.\n \n E21 – Indicates Long Pump Out Time. It is recommended to check the drain line and ensure it is not kinked and installed properly. Check your Installation instructions for more information.\n \n E35 – Indicates the Pressure Sensor has detected water overfill. It is recommended to first press CANCEL which will cause the error code to disappear from the display, then resume the cycle by pressing START. A hard reset can be performed by disconnecting the power cord, reconnecting and waiting a few seconds until the cycle ends or beeps. You will then be able to restart the cycle. \n \n E41 – Indicates the Door is Open. Check to determine if the door is completely closed and not prevented from closing due to clothing, etc. Ensure you hear the door lock (clicking sound).\n \n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ], "classificationClasses" : [ "use & care" ], "code" : "80", "displayOrder" : 0, "helpful" : 49, "notHelpful" : 133, "question" : "What do the alarms or error codes mean on my Electrolux washer?" }, { "answer" : "

Brown streaks, spots, or other marks are most likely caused by food boiling over and then being cooked onto your oven’s surface. You can remove them by carefully using a razor blade to scrape them off. 

Tip: Prior to using your cooktop for the first time, apply the recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. This will make future cleanup of food easier, and the special cooktop cleansing cream leaves a protective finish that helps prevent scratches.

", "categories" : [ "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges" ], "classificationClasses" : [ "use & care" ], "code" : "8", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 0, "question" : "How can I prevent or remove brown streaks or marks on my electric or induction cooktop surface?" }, { "answer" : "When cleaning your microwave, first be sure to disconnect the power cord or leave the door open to deactivate the oven during cleaning. Then simply wipe the interior or exterior with mild soap and water, rinse it, and use a soft cloth to dry it. Do not use any type of household cleaner, a chlorine-based product, or an abrasive cleaner.\n \n Tip: For an added fresh touch, try using a mixture of cloves and mild soap for cleaning.", "categories" : [ "M_FoodPreparation_Microwaves", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves_OverTheRange", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "CC_FrigNav_Vents_OTR_Inserts_Undercabinet", "M_FoodPreparation_Microwaves", "M_FoodPreparation_Ventilation", "M_FoodPreparation_Microwaves_BuiltIn", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves" ], "classificationClasses" : [ "use & care" ], "code" : "81", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 2, "question" : "How can I best clean my microwave?" }, { "answer" : "Electrolux over-the-range microwave ovens double as a hood and offer an outstanding array of features and performance. Designed to complement your other Electrolux appliances, they are a versatile, space-saving addition to any kitchen.", "categories" : [ "M_FoodPreparation_Microwaves_OverTheRange", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "CC_FrigNav_Vents_OTR_Inserts_Undercabinet", "M_FoodPreparation_Microwaves", "M_FoodPreparation_Ventilation" ], "classificationClasses" : [ "General" ], "code" : "82", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 8, "question" : "What are the advantages of the Electrolux over-the-range microwave?" }, { "answer" : "The interior bulb is a krypton lightbulb.", "categories" : [ "M_FoodPreparation_Microwaves", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves_OverTheRange", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "CC_FrigNav_Vents_OTR_Inserts_Undercabinet", "M_FoodPreparation_Microwaves", "M_FoodPreparation_Ventilation", "M_FoodPreparation_Microwaves_BuiltIn", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves" ], "classificationClasses" : [ "use & care" ], "code" : "83", "displayOrder" : 0, "helpful" : 6, "notHelpful" : 25, "question" : "What kind of lightbulb does my microwave use?" }, { "answer" : "Electrolux built-in microwave ovens don’t just look great – their high performance power takes the work out of preparing quick, convenient meals. Space-saving design makes them a perfect fit for your kitchen, giving you a look you’ll truly love.", "categories" : [ "M_FoodPreparation_Microwaves_BuiltIn", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves" ], "classificationClasses" : [ "General" ], "code" : "84", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 14, "question" : "What are the advantages of an Electrolux built-in microwave?" }, { "answer" : "The Control Lock/Child Lock prevents unwanted oven operation by small children. The oven can be set so that the control panel is deactivated or locked. To set, press User Pref, the number 1, and then press the START pad. Should a pad be touched, CONTROL LOCK/CHILD LOCK ON will appear in the display. \n \n To cancel, press User Pref and STOP/CLEAR pad.", "categories" : [ "M_FoodPreparation_Microwaves", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves_OverTheRange", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "CC_FrigNav_Vents_OTR_Inserts_Undercabinet", "M_FoodPreparation_Microwaves", "M_FoodPreparation_Ventilation", "M_FoodPreparation_Microwaves_BuiltIn", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves" ], "classificationClasses" : [ "use & care" ], "code" : "85", "displayOrder" : 0, "helpful" : 5, "notHelpful" : 58, "question" : "How does the control lock/child lock work?" }, { "answer" : "Freshness in your refrigerator or freezer can be affected by how food is stored. Some foods have a strong odor, so be sure to cover them tightly. \n \n After you’ve checked how your food is stored, try cleaning the interior of your freezer with a sponge, warm water, and baking soda.\n \n Some Electrolux refrigerator models have an air filter to help keep the air in your refrigerator as fresh as possible. If yours does, check the filter and be sure to replace your PureAdvantage™ air filter every six months.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "use & care" ], "code" : "87", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 8, "question" : "How can I keep my refrigerator or freezer smelling fresh?" }, { "answer" : "To register your microwave, simply call Electrolux at 1-877-4 ELECTROLUX, visit electroluxappliances.com, or drop your product registration card in the mail.\n • You will need to know your model and serial number, which can be found on the serial plate located on inside of the microwave on the lower left side of the door. This information can also be found on your product registration card.\n • You will also need to know the date of purchase of your appliance, shown on your receipt.\n \n Tip: It's always a good idea to record your microwave’s model number, serial number, and the date of purchase, as well as to save your receipt.", "categories" : [ "M_FoodPreparation_Microwaves", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves_OverTheRange", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "CC_FrigNav_Vents_OTR_Inserts_Undercabinet", "M_FoodPreparation_Microwaves", "M_FoodPreparation_Ventilation", "M_FoodPreparation_Microwaves_BuiltIn", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves" ], "classificationClasses" : [ "General" ], "code" : "86", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 1, "question" : "How do I register my Electrolux microwave?" }, { "answer" : "It is normal for the rate of frost buildup or “sweating” inside your refrigerator or freezer to increase when the weather is hot or humid. Other reasons you might see moisture inside your refrigerator or freezer can include: \n • The doors aren’t completely closed.\n • Warm air has entered after the doors have been opened frequently.\n • Uncovered food containers or very warm food has been placed inside the refrigerator or freezer, causing condensation. \n If moisture collects in refrigerator drawers, routinely clean out old fruits and vegetables. If your refrigerator has an adjustable humidity control, you can also try moving this to a lower setting.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "use & care" ], "code" : "88", "displayOrder" : 0, "helpful" : 5, "notHelpful" : 22, "question" : "Why does moisture collect on the inside of my refrigerator or freezer?" }, { "answer" : "Simply set the freezer control to a warmer/colder setting, allowing 24 hours for the temperature to stabilize. This won’t affect the temperature in your refrigerator.\n \n Please note that it’s normal for your freezer to temporarily seem warmer if:\n • You’ve recently placed large amounts of warm or hot food in it. Warmer items affect the freezer temperature; simply wait until it has had a chance to return to your selected setting.\n • The door has been opened frequently. If warm air has been allowed in to the freezer, leave the door closed for awhile – the temperature will return to its desired setting.\n • It has recently been disconnected for a period of time. After being reconnected, the freezer can take up to 24 hours to completely cool down again.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "89", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 10, "question" : "What can I do if I’d like my freezer to be warmer/colder, but my refrigerator temperature is just right?" }, { "answer" : "

If your cooktop doesn’t seem to be heating, it might be because:
• You need to check the placement of your cookware. If you have an induction cooktop, be sure that the bottom of your pot or pan is large enough for the cooking zone you’re using, and that it is centered on it.
• Your cookware isn’t compatible with an induction cooktop. Our induction cooktop surfaces are compatible with most cookware you might use – if a magnet sticks to the bottom of your pot or pan, it will work on an induction cooktop.
• No cookware was placed on your induction cooktop. If you’re using an induction cooktop, it will not turn on unless a pot or pan has been placed on it.
• The cooktop’s control needs to be adjusted. Make sure the right control is turned on for the element you’re using, and that the setting isn’t too low. (Try turning it to a slightly higher setting until the element turns on.)
• The power cord isn’t plugged in.
• The wiring is not complete. Contact your local dealer, installing agent, or authorized service provider, or contact Electrolux at 1-877-4 ELECTROLUX

", "categories" : [ "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "9", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 2, "question" : "What should I do if my induction cooktop doesn’t seem to be heating?" }, { "answer" : "If your ice maker won’t stop making ice, it might be because its wire signal arm is being held down by an item in the freezer, or by ice cubes that have frozen together over the arm. If you see that this is the case, simply release the arm by moving the item or removing any ice cubes.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "90", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 8, "question" : "If my ice maker continuously makes ice, what should I do?" }, { "answer" : "Simply set the refrigerator control to a colder/warmer setting, allowing 24 hours for the temperature to stabilize. This won’t affect the temperature in your freezer.\n \n Please note that it’s normal for your freezer to temporarily seem warmer if the door has been opened frequently. If warm air has been allowed in to the freezer, leave the door closed for awhile – the temperature will return to its desired setting.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "91", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 16, "question" : "What can I do if I ’d like my refrigerator to be warmer/colder, but the freezer temperature is just right?" }, { "answer" : "To keep your water tasting and smelling fresh, follow these steps:\n \n • Draw and discard 10 to 12 glasses of water to freshen the supply in the dispenser and completely rinse out the tank.\n • Connect the unit to the cold water line that supplies water to the kitchen faucet.\n • For best results, use copper tubing for water connections.\n • Replace your PureAdvantage™ water filtration system every six months.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "use & care" ], "code" : "92", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 4, "question" : "How do I keep the water from my water dispenser tasting and smelling fresh?" }, { "answer" : "Your refrigerator might seem to run more than normal if:\n \n • The room or outdoor temperature is hot. It's normal for the refrigerator to work harder, and run longer, under these conditions.\n • You use the ice maker, which can cause the unit to run more.\n • The door has been opened frequently. If warm air has been allowed in to the refrigerator, simply leave the door closed for awhile-the temperature will return to its desired setting.\n • Your refrigerator doors need to be completely closed.\n • Your refrigerator has recently been disconnected for a period of time. After it starts up again, it will work harder to cool down completely (which can take up to 12 hours).\n To stabilize, set your freezer control to a warmer setting, until your refrigerator is at a comfortable setting, and allow 24 hours for the temperature to stabilize.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "use & care" ], "code" : "94", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 8, "question" : "Why does my refrigerator seem to run too much, or for too long?" }, { "answer" : "French door models feature a two-door refrigerator on top and freezer drawer on the bottom. The lower freezer is a pull-out basket. Many French door models also offer filtered ice and water dispensers in the door.\n \n Side-by-side models feature two doors; the freezer is on the left and the refrigerator is on the right. The simple, yet stylish design makes it easy to organize and find items. Often they have ice and water dispensers in the door, and they work well when you don’t have a lot of space for the door to swing open.\n \n Top freezer models with the freezer on top are good for smaller kitchens, offering roomy storage on wide shelves and a lower cost of operation. The direction the door opens can often be reversed to meet your specific needs.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "General" ], "code" : "96", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 3, "question" : "What are the differences between refrigerator styles?" }, { "answer" : "You might see an orange flame if there are dust particles in your main gas line. Simply turn your burner on for a few minutes, until the flame turns blue. \n \n Note: In coastal areas, it is normal to regularly see a flame that is slightly orange. This is caused by the salt in the air.", "categories" : [ "M_FoodPreparation_Cooktops_Gas", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "General" ], "code" : "128", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 7, "question" : "Why is my gas burner’s flame orange instead of blue?" }, { "answer" : "With its remarkable range of configurations and options, the Electrolux cooktop collection offers almost limitless possibilities.\n • Full induction cooktops provide powerfully efficient induction elements, offering more responsive cooking, exceptional temperature control, and more energy efficiency.\n • Induction hybrid cooktops combine two powerfully efficient induction elements with up to three electric elements to give you ultimate versatility and the latest technology – all within a sophisticated, smooth-top surface.\n • Gas cooktops have long been the favorite of home and commercial chefs due to their powerful heat and quick, precise temperature control. The Min-2-Max™ burner goes from 450 to 18,000 BTU – offering the widest performance range in the industry.\n • Electric cooktops adapt to any size or type of cookware while offering a sleek, glass ceramic cooking surface.", "categories" : [ "M_FoodPreparation_Cooktops", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops_Gas", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops", "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "General" ], "code" : "127", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 9, "question" : "What are the advantages of an Electrolux cooktop?" }, { "answer" : "Prior to using your cooktop for the first time, apply the recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. The special cooktop cleansing cream leaves a protective finish that helps prevent scratches and abrasions.\n \n To further prevent scratches on your cooktop surface:\n • Be sure that the cooktop and any pots, pans, or utensils you use are clean. If coarse particles (such as salt) come between your cooktop and utensils, scratches can result.\n • Use pots and pans that have a smooth, flat bottom.\n • Use cleaning materials that are recommended for ceramic/glass cooktops.\n \n Any small scratches that occur will not affect your cooktop’s performance, and will become less visible over time.", "categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "use & care" ], "code" : "130", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 3, "question" : "How can I prevent scratches on my electric or induction cooktop?" }, { "answer" : "If your induction cooktop control is flashing an “F,” it could be because:\n • The cooktop is not sensing compatible cookware. Our induction cooktops are compatible with most cookware you might use – if a magnet sticks to the bottom of the pot or pan, it will work.\n • Cookware was removed from the cooktop, but the cooktop wasn’t turned off. If this is the case, place the pot or pan back on the cooktop or, if you’re finished cooking, simply turn off the cooktop.\n • The cookware isn’t centered over the element.\n • The cookware is the incorrect size.", "categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "131", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 4, "question" : "What should I do if my induction cooktop control flashes an “f”?" }, { "answer" : "To keep your ice tasting and smelling fresh:\n • Cover your stored foods tightly. Odors in your freezer can be caused by how food is stored.\n • Some foods have a strong odor, so be sure to cover them tightly. \n • Discard stale ice and allow the ice maker to produce a fresh supply.\n • If your refrigerator has air and water filters, try replacing them.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "use & care" ], "code" : "98", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 2, "question" : "How can I keep my ice from my ice maker tasting and smelling fresh?" }, { "answer" : "It is normal for the outside freezer walls to be as much as 30ºF warmer than room temperature. This happens when the compressor is working to transfer heat from inside the freezer.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "use & care" ], "code" : "99", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 0, "question" : "Why does the outside of my freezer feel warm?" }, { "answer" : "Electrolux connected appliances enable you to remotely control and monitor your appliance using your smart phone, the Electrolux Oven app and wireless technology.", "code" : "201", "displayOrder" : 0, "helpful" : 14, "notHelpful" : 10, "question" : "What is an Electrolux Connected Appliance?" }, { "answer" : "Monitor and control your connect Electrolux Wall Oven anywhere, anytime. Key features include: · Remote Oven Control: Save time and start delicious dishes from almost anywhere by preheating and setting your oven temperature remotely. · Connected Cooking: Make air fried crispy shrimp tacos, baked heirloom tomato tarts and decadent coffee cakes – all from the touch of a button! Mouthwatering meals are effortless when using cooking modes such as Air Fry, Bake, Convection Bake, Convection Roast, Keep Warm and No Preheat from your smart device. · Smart Phone Notifications: Receive real-time updates and cooking notifications when Preheat and Cook Times are complete. · Cooking Reimagined: Enhance your culinary creativity and get the most out of your Electrolux Wall Oven by accessing helpful cooking tips, tricks, premium Electrolux recipes and helpful how-to videos. · At Your Fingertips: Access important product and warranty information, troubleshooting assistance and customer support directly from the app.", "code" : "202", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 4, "question" : "What are the benefits of an Electrolux Connected Appliance?" }, { "answer" : "Currently three Electrolux appliances can connect and be remote controlled from the Electrolux app: · The Electrolux Single Wall Oven (ECWS3011AS) · The Electrolux Double Wall Oven (ECWD3011AS) · The Electrolux Microwave Combination (ECWM3011AS)", "code" : "203", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 4, "question" : "Which Electrolux appliances are remote controlled by the app?" }, { "answer" : "Download the Electrolux Oven app from the Apple App Store or the Google Play Store, depending on which device you have: · Apple App Store · Google Play Store", "code" : "204", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 1, "question" : "Which Electrolux app should I use for my Connected Wall Oven appliance?" }, { "answer" : "The app titled Electrolux Oven is correct for wall ovens and micro-combi ovens. For your air purifier or robotic vacuum, please download the Electrolux Wellbeing App.", "code" : "205", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 5, "question" : "It says to download the Electrolux App, but I see multiple Apps? Which is correct?" }, { "answer" : "If the Frequently Asked Questions listed do not address your issue or question, you can contact Electrolux Customer Care Monday – Friday, 8:30AM – 8PM (EST) at (877) 435-3287 or via email SmartHelpUS@electrolux.com.", "code" : "206", "displayOrder" : 0, "helpful" : 34, "notHelpful" : 16, "question" : "How do I reach Electrolux customer care for assistance with my Connected Wall Oven?" }, { "answer" : "After downloading the Electrolux app: · Select “Sign Up” on the app home screen · Create a new account using a valid email address and password of at least 6 characters and one number (no spaces) · Once your account has been created, you will receive an email to very your email address within 24 hours", "code" : "207", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 4, "question" : "How do I create an account in the Electrolux app?" }, { "answer" : "Log in to the app and follow the in-app prompts to connect your appliance and the Electrolux app. You will also find a Get Connected Card in your literature packet. This is a great tool to help you connect. We also suggest checking out our provisioning videos. Android: LINK Apple: LINK Or try these steps: 1. Download our free Electrolux App 2. Open the app and follow the prompts: · Have your home Wi-Fi and password ready. · Press ON/OFF on your oven. Select Menu Options by tapping the three bar menu icon. · Select Connectivity. Make sure the Connect option is turned on. · Follow the steps in the app to connect your wall oven to your home Wi-Fi. · Complete registration in the app. 3. Go back to your oven and select the Menu Options by tapping the three bar menu icon, then select Connectivity. · Turn on Remote Operation to allow for remote control of the oven. · The remote icon will appear on the oven control screen once the oven is connected and remote enabled. · Some controls may vary slightly. Check your Use & Care Manual. 4. Enjoy your connected appliance! If you experience issues connecting your appliance, please contact Electrolux Customer Care Monday – Friday, 8:30AM – 8PM (EST) at (877) 435-3287 or via email SmartHelpUS@electrolux.com.", "code" : "217", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 2, "question" : "How do I connect my appliance to the Electrolux app?" }, { "answer" : "Absolutely! You can down the Electrolux app on multiple devices in the same household. However, you will need to use the same email and password to log in.", "code" : "209", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 2, "question" : "Can multiple people in the same household use the Electrolux app on multiple devices?" }, { "answer" : "Log in to the app and follow the in-app prompts to connect your appliance and the Electrolux Oven app. You will also find a Get Connected Card in your literature packet. This is a great tool to help you connect. We also suggest checking out our provisioning videos. Android: LINK Apple: LINK Or try these steps: 1.\tDownload our free Electrolux Oven App 2.\tOpen the app and follow the prompts: •\tHave your home Wi-Fi and password ready. •\tPress ON/OFF on your oven. Select Menu Options by tapping the three-bar menu icon. •\tSelect Connectivity. Make sure the Connect option is turned on. •\tFollow the steps in the app to connect your wall oven to your home Wi-Fi. •\tComplete registration in the app. 3.\tGo back to your oven and select the Menu Options by tapping the three-bar menu icon, then select Connectivity. •\tTurn on Remote Operation to allow for remote control of the oven. •\tThe remote icon will appear on the oven control screen once the oven is connected and remote enabled. •\tSome controls may vary slightly. Check your Use & Care Manual. 4.\tEnjoy your connected appliance! If you experience issues connecting your appliance, please contact Electrolux Customer Care Monday – Friday, 8:30AM – 8PM (EST) at (877) 435-3287 or via email SmartHelpUS@electrolux.com.", "code" : "208", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 1, "question" : "How do I connect my appliance to the Electrolux Oven app?" }, { "answer" : "Absolutely! You can download the Electrolux Oven app on multiple devices in the same household. However, you will need to use the same email and password to log in.", "code" : "210", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "Can multiple people in the same household use the Electrolux Oven app on multiple devices?" }, { "answer" : "Yes, if power is lost to the entire house, your router will be disconnected from the internet as well, thus disconnecting the connection to your appliance. The good news is that as soon as power is restored, the appliance should re-connect and function normally without user intervention. This may take up to a minute. You may receive a “lost connection” notification in the Electrolux app.", "classificationClasses" : [ "Troubleshooting", "use & care" ], "code" : "211", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "If I lose power, does my appliance lose its connection to the Electrolux Oven app?" }, { "answer" : "The following cooking modes are remote controlled in the app: · Air Fry · Bake · Convection Bake · Convection Roast · Keep Warm · No Preheat", "classificationClasses" : [ "Troubleshooting", "use & care" ], "code" : "212", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "What cooking modes are remote controlled with the Electrolux Oven app?" }, { "answer" : "On the Log In page, select “Forgot password” and enter your email address. Select the “Reset Password” button. Note – a link to reset your password may take up to 4 hours to receive.", "classificationClasses" : [ "Troubleshooting", "use & care" ], "code" : "213", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 2, "question" : "How do I change my Electrolux Oven app password?" }, { "answer" : "On the app home screen, select your appliance. Select the Support menu in the bottom right corner, then select “Remove Appliance” towards the bottom of the screen.", "classificationClasses" : [ "Troubleshooting", "use & care" ], "code" : "214", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 1, "question" : "How do I disconnect my appliance?" }, { "answer" : "We highly recommend allowing for new releases so you have the most up-to-date app experience.", "classificationClasses" : [ "use & care", "Troubleshooting" ], "code" : "215", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "I received a notification to update my app to a new release, do I need to do this?" }, { "answer" : "1. Open the App Store or Google Play Store. 2. Tap your profile icon at the top of the screen. 3. For iOS: Scroll to see pending updates and release notes. Tap Update next to your app to update. For Android: Tap Manage apps & device. Apps with an update available are labeled \"Update available.”", "classificationClasses" : [ "Troubleshooting", "use & care" ], "code" : "216", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "How do I force update my app?" }, { "answer" : "That is correct, we are working through one branded app experience in the future but for now the Electrolux Oven App is the correct one to use.", "code" : "218", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 1, "question" : "My app was originally called just Electrolux and now it’s saying Electrolux Oven is that correct?" }, { "answer" : "No this update is just regarding the name change and a new app graphic. However, we recommend always updating to the new release so you have the most up-to-date experience.", "code" : "219", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "Does the new app change anything?" }, { "answer" : "We apologize for the inconvenience and confusion. The correct app for your oven is the Electrolux Oven App. Our current Electrolux App supports other connected products. We are working to bring a more simple approach to our apps, please stay tuned as we continue to work to make the experience better for you.", "code" : "220", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 2, "question" : "I downloaded the Electrolux App and it doesn’t give me the option to add my Electrolux oven?" }, { "answer" : "Electrolux Warranty Corporation (EWC) has transferred its obligations on its service contract portfolio. Your agreement was between you, the purchaser, and EWC. All existing active service contracts will now be agreements between you, the purchaser, and OnPoint Warranty Solutions LLC, 1400 Main St, Suite 132, Clarksville IN 47129. Electrolux will continue to administer your contract and the process to obtain service will stay the same. ", "code" : "225", "displayOrder" : 1, "helpful" : 5, "notHelpful" : 3, "question" : "What does the service contract transfer mean to me? " }, { "answer" : "No, your coverage remains intact until the renewal or expiration of your contract and does not affect your contract benefits. Your rights under the terms and conditions of your current contract will remain the same.", "classificationClasses" : [ "General" ], "code" : "222", "displayOrder" : 3, "helpful" : 4, "notHelpful" : 0, "question" : "Does the transfer change my coverage? " }, { "answer" : "The process to request service remains the same. Simply call 1-866-386-5286 (toll free) to request service. Electrolux and its team are ready and waiting to help you if your covered appliance needs to be repaired under the agreement. Nothing changes in the service experience you have had to date, including any claims for which service has already been scheduled. ", "classificationClasses" : [ "General" ], "code" : "223", "displayOrder" : 5, "helpful" : 17, "notHelpful" : 4, "question" : "How do I request service? " }, { "answer" : "The process to purchase or renew service contract coverage remains the same. To renew coverage on your current Electrolux product, or add coverage for an additional product, please call our customer care team at 1-866-386-5286 (toll free). The benefits and exclusions may differ under your renewed contract. ", "classificationClasses" : [ "General" ], "code" : "224", "displayOrder" : 4, "helpful" : 9, "notHelpful" : 5, "question" : "How do I renew my service contract?" }, { "answer" : "OnPoint Warranty Solutions LLC provides warranty service solutions across a wide range of consumer and commercial products, such as appliances, electronics, home systems and HVAC, mobile and computing devices, among others. OnPoint enables Electrolux to offer its consumers a fully underwritten service contract program, which relies on the strength of Electrolux’s quality of product, as well as its employed and contracted 3rd party service technicians. ", "classificationClasses" : [ "General" ], "code" : "226", "displayOrder" : 2, "helpful" : 7, "notHelpful" : 4, "question" : "Who is OnPoint Warranty? " }, { "answer" : "A recipe for success in any kitchen, Electrolux built-in and freestanding ranges serve up a variety of cooking options in a stylishly designed range that looks good anywhere. From the oven to the cooktop, our ranges are full of thoughtful features that help serious multi-taskers in their kitchens.\n \n Available in electric, gas and dual-fuel configurations, Electrolux ranges are perfect for replacement, remodels or new construction.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "19", "displayOrder" : 0, "helpful" : 15, "notHelpful" : 23, "question" : "What are the advantages of an Electrolux range?" }, { "answer" : "The third level rack, or cutlery rack, is designed for flatware and most cooking or serving utensils. However, if the utensils or items are heavily soiled, it's best to place them in the upper rack or silverware basket for best washing performance. The separators on the cutlery racks help keep flatware separated to avoid damage and improve cleaning.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "191", "displayOrder" : 0, "helpful" : 25, "notHelpful" : 13, "question" : "What items are best to put in the Third-Level Rack?" }, { "answer" : "Depending on your model, you’ll know that the cycle is complete if you see the LED light shining on the floor, or if CLEAN is illuminated in the dishwasher’s display.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "192", "displayOrder" : 0, "helpful" : 10, "notHelpful" : 9, "question" : "How do I know when the dishwasher cycle is complete?" }, { "answer" : "Yes, you can! Once you open the door while a cycle is running, the dishwasher will stop. The display will show \"PRESS START\". You can now add your forgotten item and simply press START and immediately close the door to resume the cycle. A tone will sound indicating the dishwasher is continuing from the point of interruption.\n \n Note: If the dishwasher door is kept open for too long, or the door is closed without pressing START, the running cycle may be cancelled.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "190", "displayOrder" : 0, "helpful" : 20, "notHelpful" : 2, "question" : "Can I add a forgotten item if the dishwasher cycle has already started?" }, { "answer" : "Rinse aid greatly improves drying, reduces water spots and filming. With, water \"sheets\" off dishes rather than forming water droplets that cling and leave spots.\n \n A dispenser, located next to the detergent cup, automatically releases a measured amount of rinse during the last rinse. If spotting or poor drying results occur, it's recommended to increase the amount of rinse aid dispensed. \n \n To add rinse aid, open the cover and pour until the liquid touches the indicated fill level. Remember to close the cover when done. Be sure not to overfill since this cause oversudsing. Gently wipe up any spills with a damp cloth.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "193", "displayOrder" : 0, "helpful" : 8, "notHelpful" : 5, "question" : "What are the benefits of rinse aid?" }, { "answer" : "You can find the rinse aid dosage level in the display window by pressing and holding RINSE for 5 seconds. The rinse aid dosage level will be displayed as L1 (the lowest), L2, L3 or L4 (the highest). Press DELAY to toggle through to the desired level. The selected setting will start blinking in the display and a beeping sound will confirm that the setting has been saved.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "194", "displayOrder" : 0, "helpful" : 5, "notHelpful" : 3, "question" : "How do I adjust the rinse aid level?" }, { "answer" : "If your dishwasher was just installed, there are few things you will want to check if it's not starting:\n - Ensure the water supply and/or circuit breaker have been turned ON.\n - If your kitchen is equipped with an On/Off switch for your dishwasher, make sure it's flipped on.\n \n Some additional tips:\n - Check to see if Child Lock or Delay Start have been activated\n - After pressing Start, the door must be completely closed within a few seconds. If not, the cycles and options selected will be cancelled and you will need to reselect in order for the dishwasher to start.\n \n If your display is showing an error message or these steps did not address your concern, you may need to contact Electrolux's Consumer Care team for assistance.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "195", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 35, "question" : "What can I do if my dishwasher is not starting?" }, { "answer" : "To ensure your dishes are dry after your dishwasher cycle is complete, follow these easy steps:\n - Check the racks are loaded correctly. Cups and bowls should be loaded facing down, to allow for maximum drying and to prevent water from collecting in them. For additional recommendations on proper loading, refer to your Use & Care Manual.\n - Check the rinse aid and see if it needs to refilled. Rinse aid is a very important part of maximizing your dishwasher's drying capability.\n - Use Hi-Temp, Sanitize and/or Max Dry options\n \n Tip: It's recommended that your water heater setting is at least 120° F (49°C).", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "196", "displayOrder" : 0, "helpful" : 5, "notHelpful" : 5, "question" : "How can I improve the drying results with my dishwasher?" }, { "answer" : "If your range does not appear to be level, try the following:• Adjust the range’s leveling legs. It’s possible that your oven was not level when it was installed. To check this, simply place a rack in the center of the oven, then place a level on the rack and adjust the leveling legs.• Check your kitchen cabinet alignment. The position of your cabinets may make your oven appliance appear to not be level. Be sure your cabinets are square, and that they leave sufficient room for appliance clearance.
• Be sure your kitchen floor is level. Check your floor to be sure it’s level, strong, and stable enough to adequately support the appliance. If the floor is sagging or sloping, you might want to contact a carpenter to correct it.

", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "2", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 4, "question" : "What should I do if my range does not appear to be level?" }, { "answer" : "If your dishwasher was recently installed and hooked up to a food waste disposer, make sure the disposer is empty and the knockout plug has been removed. It is usually located inside the food waste disposer inlet.\n \n - You will also want to ensure the sink spigot is not clogged. \n - Ensure the drain hose is free of kinks and bends. \n - Check to see if the cycle is complete, not in a pause. \n - Check the cylinder fine and coarse filter for food debris. For instructions to clean the filters, refer to your Use & Care Manual.\n \n If these tips do not address your concerns, please contact Electrolux's Consumer Care Center.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "199", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 19, "question" : "What should I do if my dishwasher is not draining?" }, { "answer" : "To self-clean your oven, follow these simple steps:\n • Remove the oven racks.\n • Set your oven control to “Clean.”\n • Select a cleaning time or choose a cleaning level: light, medium, or heavy. For typical cleaning needs, we recommend that you select a cleaning time of three hours or choose the medium setting.\n • Select “Start.” (To set a delayed start, see your Use & Care Guide.)\n Note: For safety reasons, the over door will remain locked until the oven cools down. When it is sufficiently cool, the door will automatically unlock.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "use & care" ], "code" : "20", "displayOrder" : 0, "helpful" : 17, "notHelpful" : 20, "question" : "How do I set my oven or range to self-clean?" }, { "answer" : "Error messages can vary. Refer to your Use & Care Manual to see if possible causes and solutions are listed for the error you are experiencing. In all error message instances, try pressing the cancel button or turning power off at the breaker for 5 minutes to see if the code clears. If the code reappears, please contact Electrolux's Consumer Care Center.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "200", "displayOrder" : 0, "helpful" : 12, "notHelpful" : 28, "question" : "What does it mean if my dishwasher display is showing an error message?" }, { "answer" : "Electrolux ranges offer thoughtful design, both inside and out. Luxury-Glide® oven racks with a ball-bearing system are so smooth, they extend effortlessly.", "classificationClasses" : [ "General" ], "code" : "22", "displayOrder" : 0, "helpful" : 21, "notHelpful" : 14, "question" : "What are luxury-glide® oven racks?" }, { "answer" : "If you see an “E” and two digits, it means that the oven has detected a condition it needs to check. To help correct this, try the steps below:\n • Reset the cooktop’s main controls by turning the power to your cooktop off, and then back on.\n • Check to see if the rest of your oven is operating.\n • Be sure that the time of day is set. The time must be set in order for the oven to operate.\n If you continue to see the “E,” record the number and turn the power supply back off. Then contact your dealer, installing agent, or authorized service provider, or contact Electrolux at \n 1-877-4 ELECTROLUX.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "21", "displayOrder" : 0, "helpful" : 21, "notHelpful" : 26, "question" : "What should I do if my oven control panel beeps and cooktop control displays any “e” code error (for example “e11,” “e13,” or “e14”)?" }, { "answer" : "If your cooktop’s gas burners don’t light, check the following:\n • The control knob. Be sure the control knob is completely turned on. Push it in and turn it to “Light” until the burner ignites, then turn the knob to the desired flame level.\n • The burners. Check your burners for clogs. Be sure to turn them off, then use a small-gauge wire or needle to clean their openings. For detailed instructions, see your Use & Care Guide.\n • Your electricity source. If a power outage has occurred, you might want to call your local electric company.\n If the burners still do not light, contact your dealer, installing agent, or authorized service provider, or contact Electrolux at 1-877-4 ELECTROLUX", "categories" : [ "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "23", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 7, "question" : "What should I do if my gas burners don’t light?" }, { "answer" : "Designed with a dual-flame, sealed burner, this cooktop offers the widest range of BTU performance in the industry, for the utmost versatility – from a roaring 18,000-BTU boil to a gentle 450-BTU simmer.", "classificationClasses" : [ "General" ], "code" : "24", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 2, "question" : "How does the min-2-max™ burner work on my gas cooktop?" }, { "answer" : "Prior to using your cooktop for the first time, apply recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. The special cooktop cleansing cream leaves a protective finish that helps prevent scratches and abrasions.\n \n To further prevent scratches on your cooktop surface:\n \n • Be sure that the cooktop and any pots, pans, or utensils you use are clean. If coarse particles (such as salt) come between your cooktop and utensils, scratches can result.\n • Use pots and pans that have a smooth, flat bottom.\n • Use cleaning materials that are recommended for ceramic/glass cooktops.\n \n Any small scratches that occur will not affect your cooktop’s performance, and will become less visible over time.", "categories" : [ "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges" ], "classificationClasses" : [ "use & care" ], "code" : "25", "displayOrder" : 0, "helpful" : 11, "notHelpful" : 6, "question" : "How can I prevent scratches on my electric or induction cooktop?" }, { "answer" : "With faster, more responsive heating, more energy-efficient cooking and easier cleaning, induction takes cooking to a whole new level. It combines the benefits of gas and electric cooktops – merging the power of gas with the easy cleanup of electric.\n \n Using electromagnetic energy, heat is transferred directly to the cookware, so the cooktop remains cooler. And induction allows for more precise control when cooking – you can instantly adjust the heat to a delicate simmer or bring it to a quick boil.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "27", "displayOrder" : 0, "helpful" : 5, "notHelpful" : 3, "question" : "What is induction and how does it work?" }, { "answer" : "For your safety, there are a few conditions that will cause your cooktop to automatically turn off, including:\n • The heat sensor has detected a high temperature inside the oven. We recommend that you check to be sure the appliance’s vent holes are not blocked.\n • Fluids have spilled onto the cooktop, or an object is lying on its control area. Simply clean any spills or remove any objects, then turn your cooktop back on.\n • Your cooktop has been in use continuously for over 12 hours. Sensing this extended use will cause the cooktop to turn off.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "26", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 5, "question" : "Why does my induction cooktop turn off while I’m cooking?" }, { "answer" : "There are many factors that can affect cooking, but you can help ensure best results by following these recommendations:\n • Use heavier, high-quality cookware that is compatible with induction. High-quality cookware that is heavier and has a flat bottom will help your food cook more evenly.\n • Use the correct size cookware. The two induction cooking zones available on the cooktop require a specific pan size to be used at each location. The inner ring of each cooking zone is your guide to the correct minimum pan size. The pan bottom must fully cover the inner ring for proper cooking to occur. The thicker outer ring around each cooking zone is helpful to determine the maximum pan size.\n • Adjust the recipe's suggested temperature or cooking time. Your induction cooktop provides exceptional temperature control that allows you to adjust heat with greater accuracy than gas or electric cooktops, especially at lower settings. It’s perfect for melting chocolate and cooking delicate foods and sauces.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "28", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 1, "question" : "What can I do to ensure the best results when cooking with my range with induction cooktop?" }, { "answer" : "To register your freestanding or built-in range, simply call Electrolux at 1-877-4 ELECTROLUX, visit our registration page, or drop your product registration card in the mail.\n • You will need to know your model number and serial number, which can be found on the serial plate located on the right side of the lower drawer. This information can also be found on your product registration card.\n • You will also need to know the date of product purchase shown on your receipt.Tip: It’s always a good idea to record your range’s model, serial number, and the date of purchase, as well as to save your receipt.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "29", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 0, "question" : "How do I register my Electrolux range?" }, { "answer" : "If you need to remove the warmer drawer, follow these steps:\n 1. First, turn the power off the circuit breaker.\n 2. Open the warmer drawer to the “fully opened” position.\n 3. Locate the glide levers on each side of the drawer.\n 4. Pull up on the right glide lever, and push down on the left glide lever.\n 5. Pull the warmer drawer away from the range.", "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "31", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 3, "question" : "How can I remove the warmer drawer?" }, { "answer" : "For best results, we recommend heating your bowls and plates at 140°F. Place empty dishes on the rack, keeping them off the bottom of the warmer drawer.\n \n To heat a dish more than 140°F, or to heat your fine china, be sure to check the manufacturer’s guidelines for maximum heat tolerance.\n \n Not all types of cookware/dinnerware are recommended for use in your warmer drawer. Please consult your owner's manual for information.", "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "General" ], "code" : "30", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 1, "question" : "What is the best way to warm empty serving bowls or plates?" }, { "answer" : "The temperature settings you can choose for your warmer drawer are:\n • Auto (default): 170°F / 76°C\n • Minimum to keep warm: 150°F / 66°C\n • Maximum to keep warm: 190°F / 88°C", "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "use & care" ], "code" : "32", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "What is the temperature range of the warmer drawer?" }, { "answer" : "To put your warmer drawer back in place: \n Pull the plastic slider to the front of the glide slots on each side of the warmer drawer cavity.Align the glide on each side of the warmer drawer with the glide slot in the drawer cavity.Push the warmer drawer into the drawer cavity approximately two inches, until the glide levers click.If you do not hear the glide levers click, or if the warmer drawer does not feel like it is secured in place, remove the drawer and repeat steps 1 through 3.", "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "use & care" ], "code" : "33", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "How do I put the warmer drawer back in after I’ve removed it?" }, { "answer" : "

Yes, this is normal. The fan stays on for a period of time in order to help cool the oven.

", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "3", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 4, "question" : "Is it normal for my oven's fan to run after the oven has been turned off?" }, { "answer" : "The Electrolux warmer drawer keeps food or plates warm and ready to serve. It’s the perfect solution when dinner is delayed, or when multicourse meals are on the menu.", "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "General" ], "code" : "35", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "What are the advantages of an Electrolux warmer drawer?" }, { "answer" : "The humidity control is located on the inside of the warmer drawer. You can choose any position between Moist and Crispy. To set the control:\n 1. Unscrew the knob slightly.\n 2. Slide the controller to the desired location.\n 3. Screw the knob back in place.", "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "use & care" ], "code" : "34", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "How do I set the warmer drawer’s humidity control?" }, { "answer" : "For best results when cleaning the interior of your warmer drawer and its door, we recommend the following:\n 1. Use a cleaner made especially for stainless steel, and follow the manufacturer's instructions.\n 2. Be sure to thoroughly rinse the cleaner from the warmer drawer interior and door. \n 3. Do NOT clean the door gasket. The gasket is essential to maintaining a good seal, so it’s best not to rub or remove it.", "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "use & care" ], "code" : "36", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 1, "question" : "How should I clean the warmer drawer’s interior and stainless steel door?" }, { "answer" : "If you are not running your dishwasher until later, perform the Rinse cycle. This will prevent food particles from hardening and creating odors.\n \n Check the cylinder fine and coarse filter for food debris that cause odors and hinder proper draining. For instructions to clean the filters, refer to your Use & Care Manual.\n \n Try running an empty load using detergent or 1 cup white vinegar (directly in the dishwasher tub). Use Normal or Heavy cycles with Hi-Temp or Sanitize options.\n \n To clean the exterior door, try using warm, soapy water. Rinse thoroughly and dry with a soft cloth.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting", "Clean and Care" ], "code" : "198", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 7, "question" : "How do I clean and care for my dishwasher to avoid odors?" }, { "answer" : "Closing the humidity control vent will keep your food from drying out while it’s being kept warm for serving. To keep food crispy while it’s in the warming drawer, turn on the humidity control.", "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "use & care" ], "code" : "37", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "How should I use the humidity control on my warmer drawer?" }, { "answer" : "Here are our top tips to improving your cleaning results:\n - Use a cycle and options that are appropriate for the soil level of your dishes. Try using the Heavy cycle or Hi-Temp option.\n - Check the rinse aid and see if it needs to refilled. Rinse aid \"sheets\" off dishes rather than forming water droplets that cling and leave spots. \n - Run hot water at your kitchen faucet right before starting the dishwasher\n - Be sure the dishwsher racks are properly loaded. Avoid overcrowding.\n - Ensure the spray arms and detergent dispenser are not blocked.\n - Use fresh detergent, because old detergent is not always effective.\n - Check water heating setting is at least 120°F (49°C).\n \n Tip: Perform the Rinse cycle if you are not running your dishwasher until later. This will prevent food particles from hardening on your dishes.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting", "Clean and Care" ], "code" : "197", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 5, "question" : "How can I improve the cleaning results with my dishwasher?" }, { "answer" : "To ensure the most effective performance, turn on your ventilation hood a few minutes before cooking. This will establish the upward air currents that will carry away the heat, smoke, moisture, grease, or cooking aromas that might be produced. Keep your ventilation hood turned on for about five minutes after you have finished cooking.", "categories" : [ "M_FoodPreparation_Ventilation", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "use & care" ], "code" : "41", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 1, "question" : "When should I turn on the ventilation hood?" }, { "answer" : "To register your warmer drawer, simply call Electrolux at 1-877-4 ELECTROLUX, visit our registration page or drop your product registration card in the mail. \n • You will need to know your model and serial number, which can be found on the serial plate located on the right side of the drawer frame. This information can also be found on your product registration card.\n • You will also need to know the date of purchase of your appliance, shown on your receipt.\n \n Tip: It's always a good idea to record your warmer drawer’s model number, serial number, and the date of purchase, as well as to save your receipt.", "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "General" ], "code" : "38", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 1, "question" : "How do I register my Electrolux warmer drawer?" } ], "gtin" : "00057112106489", "images" : [ { "altText" : "30\" Electric Built-In Range with IQ-Touch™ controls", "code" : "455089", "imageType" : "PRIMARY", "url" : "https://frigidaire.bynder.com/transform/216920dd-c488-413f-99da-d606042d2d5a/EI30ES55LB_HOV_205_L01-psd" } ], "inStockMsg" : " ", "includedObjects" : [ ], "isConsumerVisUS" : false, "isEsaProduct" : false, "isInstallService" : false, 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