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"answer" : "Electrolux connected appliances enable you to remotely control and monitor your appliance using your smart phone, the Electrolux Oven app and wireless technology.",
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"question" : "What is an Electrolux Connected Appliance?"
}, {
"answer" : "Monitor and control your connect Electrolux Wall Oven anywhere, anytime. Key features include: · Remote Oven Control: Save time and start delicious dishes from almost anywhere by preheating and setting your oven temperature remotely. · Connected Cooking: Make air fried crispy shrimp tacos, baked heirloom tomato tarts and decadent coffee cakes – all from the touch of a button! Mouthwatering meals are effortless when using cooking modes such as Air Fry, Bake, Convection Bake, Convection Roast, Keep Warm and No Preheat from your smart device. · Smart Phone Notifications: Receive real-time updates and cooking notifications when Preheat and Cook Times are complete. · Cooking Reimagined: Enhance your culinary creativity and get the most out of your Electrolux Wall Oven by accessing helpful cooking tips, tricks, premium Electrolux recipes and helpful how-to videos. · At Your Fingertips: Access important product and warranty information, troubleshooting assistance and customer support directly from the app.",
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"answer" : "Currently three Electrolux appliances can connect and be remote controlled from the Electrolux app: · The Electrolux Single Wall Oven (ECWS3011AS) · The Electrolux Double Wall Oven (ECWD3011AS) · The Electrolux Microwave Combination (ECWM3011AS)",
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"question" : "Which Electrolux appliances are remote controlled by the app?"
}, {
"answer" : "Download the Electrolux Oven app from the Apple App Store or the Google Play Store, depending on which device you have: · Apple App Store · Google Play Store",
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"question" : "Which Electrolux app should I use for my Connected Wall Oven appliance?"
}, {
"answer" : "The app titled Electrolux Oven is correct for wall ovens and micro-combi ovens. For your air purifier or robotic vacuum, please download the Electrolux Wellbeing App.",
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"question" : "It says to download the Electrolux App, but I see multiple Apps? Which is correct?"
}, {
"answer" : "If the Frequently Asked Questions listed do not address your issue or question, you can contact Electrolux Customer Care Monday – Friday, 8:30AM – 8PM (EST) at (877) 435-3287 or via email SmartHelpUS@electrolux.com.",
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"question" : "How do I reach Electrolux customer care for assistance with my Connected Wall Oven?"
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"answer" : "After downloading the Electrolux app: · Select “Sign Up” on the app home screen · Create a new account using a valid email address and password of at least 6 characters and one number (no spaces) · Once your account has been created, you will receive an email to very your email address within 24 hours",
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"question" : "How do I create an account in the Electrolux app?"
}, {
"answer" : "Log in to the app and follow the in-app prompts to connect your appliance and the Electrolux app. You will also find a Get Connected Card in your literature packet. This is a great tool to help you connect. We also suggest checking out our provisioning videos. Android: LINK Apple: LINK Or try these steps: 1. Download our free Electrolux App 2. Open the app and follow the prompts: · Have your home Wi-Fi and password ready. · Press ON/OFF on your oven. Select Menu Options by tapping the three bar menu icon. · Select Connectivity. Make sure the Connect option is turned on. · Follow the steps in the app to connect your wall oven to your home Wi-Fi. · Complete registration in the app. 3. Go back to your oven and select the Menu Options by tapping the three bar menu icon, then select Connectivity. · Turn on Remote Operation to allow for remote control of the oven. · The remote icon will appear on the oven control screen once the oven is connected and remote enabled. · Some controls may vary slightly. Check your Use & Care Manual. 4. Enjoy your connected appliance! If you experience issues connecting your appliance, please contact Electrolux Customer Care Monday – Friday, 8:30AM – 8PM (EST) at (877) 435-3287 or via email SmartHelpUS@electrolux.com.",
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"question" : "How do I connect my appliance to the Electrolux app?"
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"answer" : "Absolutely! You can down the Electrolux app on multiple devices in the same household. However, you will need to use the same email and password to log in.",
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"question" : "Can multiple people in the same household use the Electrolux app on multiple devices?"
}, {
"answer" : "Log in to the app and follow the in-app prompts to connect your appliance and the Electrolux Oven app. You will also find a Get Connected Card in your literature packet. This is a great tool to help you connect. We also suggest checking out our provisioning videos. Android: LINK Apple: LINK Or try these steps: 1.\tDownload our free Electrolux Oven App 2.\tOpen the app and follow the prompts: •\tHave your home Wi-Fi and password ready. •\tPress ON/OFF on your oven. Select Menu Options by tapping the three-bar menu icon. •\tSelect Connectivity. Make sure the Connect option is turned on. •\tFollow the steps in the app to connect your wall oven to your home Wi-Fi. •\tComplete registration in the app. 3.\tGo back to your oven and select the Menu Options by tapping the three-bar menu icon, then select Connectivity. •\tTurn on Remote Operation to allow for remote control of the oven. •\tThe remote icon will appear on the oven control screen once the oven is connected and remote enabled. •\tSome controls may vary slightly. Check your Use & Care Manual. 4.\tEnjoy your connected appliance! If you experience issues connecting your appliance, please contact Electrolux Customer Care Monday – Friday, 8:30AM – 8PM (EST) at (877) 435-3287 or via email SmartHelpUS@electrolux.com.",
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"answer" : "Absolutely! You can download the Electrolux Oven app on multiple devices in the same household. However, you will need to use the same email and password to log in.",
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"question" : "Can multiple people in the same household use the Electrolux Oven app on multiple devices?"
}, {
"answer" : "Yes, if power is lost to the entire house, your router will be disconnected from the internet as well, thus disconnecting the connection to your appliance. The good news is that as soon as power is restored, the appliance should re-connect and function normally without user intervention. This may take up to a minute. You may receive a “lost connection” notification in the Electrolux app.",
"classificationClasses" : [ "Troubleshooting", "use & care" ],
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"question" : "If I lose power, does my appliance lose its connection to the Electrolux Oven app?"
}, {
"answer" : "The following cooking modes are remote controlled in the app: · Air Fry · Bake · Convection Bake · Convection Roast · Keep Warm · No Preheat",
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"question" : "What cooking modes are remote controlled with the Electrolux Oven app?"
}, {
"answer" : "On the Log In page, select “Forgot password” and enter your email address. Select the “Reset Password” button. Note – a link to reset your password may take up to 4 hours to receive.",
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"question" : "How do I change my Electrolux Oven app password?"
}, {
"answer" : "On the app home screen, select your appliance. Select the Support menu in the bottom right corner, then select “Remove Appliance” towards the bottom of the screen.",
"classificationClasses" : [ "Troubleshooting", "use & care" ],
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"question" : "How do I disconnect my appliance?"
}, {
"answer" : "We highly recommend allowing for new releases so you have the most up-to-date app experience.",
"classificationClasses" : [ "use & care", "Troubleshooting" ],
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"question" : "I received a notification to update my app to a new release, do I need to do this?"
}, {
"answer" : "1. Open the App Store or Google Play Store. 2. Tap your profile icon at the top of the screen. 3. For iOS: Scroll to see pending updates and release notes. Tap Update next to your app to update. For Android: Tap Manage apps & device. Apps with an update available are labeled \"Update available.”",
"classificationClasses" : [ "Troubleshooting", "use & care" ],
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"question" : "How do I force update my app?"
}, {
"answer" : "That is correct, we are working through one branded app experience in the future but for now the Electrolux Oven App is the correct one to use.",
"code" : "218",
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"question" : "My app was originally called just Electrolux and now it’s saying Electrolux Oven is that correct?"
}, {
"answer" : "No this update is just regarding the name change and a new app graphic. However, we recommend always updating to the new release so you have the most up-to-date experience.",
"code" : "219",
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"question" : "Does the new app change anything?"
}, {
"answer" : "We apologize for the inconvenience and confusion. The correct app for your oven is the Electrolux Oven App. Our current Electrolux App supports other connected products. We are working to bring a more simple approach to our apps, please stay tuned as we continue to work to make the experience better for you.",
"code" : "220",
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"question" : "I downloaded the Electrolux App and it doesn’t give me the option to add my Electrolux oven?"
}, {
"answer" : "The third level rack, or cutlery rack, is designed for flatware and most cooking or serving utensils. However, if the utensils or items are heavily soiled, it's best to place them in the upper rack or silverware basket for best washing performance. The separators on the cutlery racks help keep flatware separated to avoid damage and improve cleaning.",
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"question" : "What items are best to put in the Third-Level Rack?"
}, {
"answer" : "Electrolux Warranty Corporation (EWC) has transferred its obligations on its service contract portfolio. Your agreement was between you, the purchaser, and EWC. All existing active service contracts will now be agreements between you, the purchaser, and OnPoint Warranty Solutions LLC, 1400 Main St, Suite 132, Clarksville IN 47129. Electrolux will continue to administer your contract and the process to obtain service will stay the same. ",
"code" : "225",
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"question" : "What does the service contract transfer mean to me? "
}, {
"answer" : "OnPoint Warranty Solutions LLC provides warranty service solutions across a wide range of consumer and commercial products, such as appliances, electronics, home systems and HVAC, mobile and computing devices, among others. OnPoint enables Electrolux to offer its consumers a fully underwritten service contract program, which relies on the strength of Electrolux’s quality of product, as well as its employed and contracted 3rd party service technicians. ",
"classificationClasses" : [ "General" ],
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}, {
"answer" : "No, your coverage remains intact until the renewal or expiration of your contract and does not affect your contract benefits. Your rights under the terms and conditions of your current contract will remain the same.",
"classificationClasses" : [ "General" ],
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"question" : "Does the transfer change my coverage? "
}, {
"answer" : "The process to purchase or renew service contract coverage remains the same. To renew coverage on your current Electrolux product, or add coverage for an additional product, please call our customer care team at 1-866-386-5286 (toll free). The benefits and exclusions may differ under your renewed contract. ",
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}, {
"answer" : "The process to request service remains the same. Simply call 1-866-386-5286 (toll free) to request service. Electrolux and its team are ready and waiting to help you if your covered appliance needs to be repaired under the agreement. Nothing changes in the service experience you have had to date, including any claims for which service has already been scheduled. ",
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"answer" : "Depending on your model, you’ll know that the cycle is complete if you see the LED light shining on the floor, or if CLEAN is illuminated in the dishwasher’s display.",
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"answer" : "Yes, you can! Once you open the door while a cycle is running, the dishwasher will stop. The display will show \"PRESS START\". You can now add your forgotten item and simply press START and immediately close the door to resume the cycle. A tone will sound indicating the dishwasher is continuing from the point of interruption.\n \n Note: If the dishwasher door is kept open for too long, or the door is closed without pressing START, the running cycle may be cancelled.",
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"question" : "Can I add a forgotten item if the dishwasher cycle has already started?"
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"answer" : "Rinse aid greatly improves drying, reduces water spots and filming. With, water \"sheets\" off dishes rather than forming water droplets that cling and leave spots.\n \n A dispenser, located next to the detergent cup, automatically releases a measured amount of rinse during the last rinse. If spotting or poor drying results occur, it's recommended to increase the amount of rinse aid dispensed. \n \n To add rinse aid, open the cover and pour until the liquid touches the indicated fill level. Remember to close the cover when done. Be sure not to overfill since this cause oversudsing. Gently wipe up any spills with a damp cloth.",
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"question" : "What are the benefits of rinse aid?"
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"answer" : "You can find the rinse aid dosage level in the display window by pressing and holding RINSE for 5 seconds. The rinse aid dosage level will be displayed as L1 (the lowest), L2, L3 or L4 (the highest). Press DELAY to toggle through to the desired level. The selected setting will start blinking in the display and a beeping sound will confirm that the setting has been saved.",
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"answer" : "If your dishwasher was just installed, there are few things you will want to check if it's not starting:\n - Ensure the water supply and/or circuit breaker have been turned ON.\n - If your kitchen is equipped with an On/Off switch for your dishwasher, make sure it's flipped on.\n \n Some additional tips:\n - Check to see if Child Lock or Delay Start have been activated\n - After pressing Start, the door must be completely closed within a few seconds. If not, the cycles and options selected will be cancelled and you will need to reselect in order for the dishwasher to start.\n \n If your display is showing an error message or these steps did not address your concern, you may need to contact Electrolux's Consumer Care team for assistance.",
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"answer" : "To ensure your dishes are dry after your dishwasher cycle is complete, follow these easy steps:\n - Check the racks are loaded correctly. Cups and bowls should be loaded facing down, to allow for maximum drying and to prevent water from collecting in them. For additional recommendations on proper loading, refer to your Use & Care Manual.\n - Check the rinse aid and see if it needs to refilled. Rinse aid is a very important part of maximizing your dishwasher's drying capability.\n - Use Hi-Temp, Sanitize and/or Max Dry options\n \n Tip: It's recommended that your water heater setting is at least 120° F (49°C).",
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"answer" : "If your range does not appear to be level, try the following:• Adjust the range’s leveling legs. It’s possible that your oven was not level when it was installed. To check this, simply place a rack in the center of the oven, then place a level on the rack and adjust the leveling legs.• Check your kitchen cabinet alignment. The position of your cabinets may make your oven appliance appear to not be level. Be sure your cabinets are square, and that they leave sufficient room for appliance clearance.
• Be sure your kitchen floor is level. Check your floor to be sure it’s level, strong, and stable enough to adequately support the appliance. If the floor is sagging or sloping, you might want to contact a carpenter to correct it.",
"categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ],
"classificationClasses" : [ "Troubleshooting" ],
"code" : "2",
"displayOrder" : 0,
"helpful" : 2,
"notHelpful" : 4,
"question" : "What should I do if my range does not appear to be level?"
}, {
"answer" : "If your dishwasher was recently installed and hooked up to a food waste disposer, make sure the disposer is empty and the knockout plug has been removed. It is usually located inside the food waste disposer inlet.\n \n - You will also want to ensure the sink spigot is not clogged. \n - Ensure the drain hose is free of kinks and bends. \n - Check to see if the cycle is complete, not in a pause. \n - Check the cylinder fine and coarse filter for food debris. For instructions to clean the filters, refer to your Use & Care Manual.\n \n If these tips do not address your concerns, please contact Electrolux's Consumer Care Center.",
"categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ],
"classificationClasses" : [ "Troubleshooting" ],
"code" : "199",
"displayOrder" : 0,
"helpful" : 4,
"notHelpful" : 19,
"question" : "What should I do if my dishwasher is not draining?"
}, {
"answer" : "To self-clean your oven, follow these simple steps:\n • Remove the oven racks.\n • Set your oven control to “Clean.”\n • Select a cleaning time or choose a cleaning level: light, medium, or heavy. For typical cleaning needs, we recommend that you select a cleaning time of three hours or choose the medium setting.\n • Select “Start.” (To set a delayed start, see your Use & Care Guide.)\n Note: For safety reasons, the over door will remain locked until the oven cools down. When it is sufficiently cool, the door will automatically unlock.",
"categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ],
"classificationClasses" : [ "use & care" ],
"code" : "20",
"displayOrder" : 0,
"helpful" : 17,
"notHelpful" : 20,
"question" : "How do I set my oven or range to self-clean?"
}, {
"answer" : "Error messages can vary. Refer to your Use & Care Manual to see if possible causes and solutions are listed for the error you are experiencing. In all error message instances, try pressing the cancel button or turning power off at the breaker for 5 minutes to see if the code clears. If the code reappears, please contact Electrolux's Consumer Care Center.",
"categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ],
"classificationClasses" : [ "Troubleshooting" ],
"code" : "200",
"displayOrder" : 0,
"helpful" : 12,
"notHelpful" : 28,
"question" : "What does it mean if my dishwasher display is showing an error message?"
}, {
"answer" : "Electrolux ranges offer thoughtful design, both inside and out. Luxury-Glide® oven racks with a ball-bearing system are so smooth, they extend effortlessly.",
"classificationClasses" : [ "General" ],
"code" : "22",
"displayOrder" : 0,
"helpful" : 21,
"notHelpful" : 14,
"question" : "What are luxury-glide® oven racks?"
}, {
"answer" : "If you see an “E” and two digits, it means that the oven has detected a condition it needs to check. To help correct this, try the steps below:\n • Reset the cooktop’s main controls by turning the power to your cooktop off, and then back on.\n • Check to see if the rest of your oven is operating.\n • Be sure that the time of day is set. The time must be set in order for the oven to operate.\n If you continue to see the “E,” record the number and turn the power supply back off. Then contact your dealer, installing agent, or authorized service provider, or contact Electrolux at \n 1-877-4 ELECTROLUX.",
"categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ],
"classificationClasses" : [ "Troubleshooting" ],
"code" : "21",
"displayOrder" : 0,
"helpful" : 21,
"notHelpful" : 26,
"question" : "What should I do if my oven control panel beeps and cooktop control displays any “e” code error (for example “e11,” “e13,” or “e14”)?"
}, {
"answer" : "If your cooktop’s gas burners don’t light, check the following:\n • The control knob. Be sure the control knob is completely turned on. Push it in and turn it to “Light” until the burner ignites, then turn the knob to the desired flame level.\n • The burners. Check your burners for clogs. Be sure to turn them off, then use a small-gauge wire or needle to clean their openings. For detailed instructions, see your Use & Care Guide.\n • Your electricity source. If a power outage has occurred, you might want to call your local electric company.\n If the burners still do not light, contact your dealer, installing agent, or authorized service provider, or contact Electrolux at 1-877-4 ELECTROLUX",
"categories" : [ "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ],
"classificationClasses" : [ "Troubleshooting" ],
"code" : "23",
"displayOrder" : 0,
"helpful" : 3,
"notHelpful" : 7,
"question" : "What should I do if my gas burners don’t light?"
}, {
"answer" : "Designed with a dual-flame, sealed burner, this cooktop offers the widest range of BTU performance in the industry, for the utmost versatility – from a roaring 18,000-BTU boil to a gentle 450-BTU simmer.",
"classificationClasses" : [ "General" ],
"code" : "24",
"displayOrder" : 0,
"helpful" : 2,
"notHelpful" : 2,
"question" : "How does the min-2-max™ burner work on my gas cooktop?"
}, {
"answer" : "Prior to using your cooktop for the first time, apply recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. The special cooktop cleansing cream leaves a protective finish that helps prevent scratches and abrasions.\n \n To further prevent scratches on your cooktop surface:\n \n • Be sure that the cooktop and any pots, pans, or utensils you use are clean. If coarse particles (such as salt) come between your cooktop and utensils, scratches can result.\n • Use pots and pans that have a smooth, flat bottom.\n • Use cleaning materials that are recommended for ceramic/glass cooktops.\n \n Any small scratches that occur will not affect your cooktop’s performance, and will become less visible over time.",
"categories" : [ "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges" ],
"classificationClasses" : [ "use & care" ],
"code" : "25",
"displayOrder" : 0,
"helpful" : 11,
"notHelpful" : 6,
"question" : "How can I prevent scratches on my electric or induction cooktop?"
}, {
"answer" : "With faster, more responsive heating, more energy-efficient cooking and easier cleaning, induction takes cooking to a whole new level. It combines the benefits of gas and electric cooktops – merging the power of gas with the easy cleanup of electric.\n \n Using electromagnetic energy, heat is transferred directly to the cookware, so the cooktop remains cooler. And induction allows for more precise control when cooking – you can instantly adjust the heat to a delicate simmer or bring it to a quick boil.",
"categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ],
"classificationClasses" : [ "General" ],
"code" : "27",
"displayOrder" : 0,
"helpful" : 5,
"notHelpful" : 3,
"question" : "What is induction and how does it work?"
}, {
"answer" : "For your safety, there are a few conditions that will cause your cooktop to automatically turn off, including:\n • The heat sensor has detected a high temperature inside the oven. We recommend that you check to be sure the appliance’s vent holes are not blocked.\n • Fluids have spilled onto the cooktop, or an object is lying on its control area. Simply clean any spills or remove any objects, then turn your cooktop back on.\n • Your cooktop has been in use continuously for over 12 hours. Sensing this extended use will cause the cooktop to turn off.",
"categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ],
"classificationClasses" : [ "General" ],
"code" : "26",
"displayOrder" : 0,
"helpful" : 2,
"notHelpful" : 5,
"question" : "Why does my induction cooktop turn off while I’m cooking?"
}, {
"answer" : "There are many factors that can affect cooking, but you can help ensure best results by following these recommendations:\n • Use heavier, high-quality cookware that is compatible with induction. High-quality cookware that is heavier and has a flat bottom will help your food cook more evenly.\n • Use the correct size cookware. The two induction cooking zones available on the cooktop require a specific pan size to be used at each location. The inner ring of each cooking zone is your guide to the correct minimum pan size. The pan bottom must fully cover the inner ring for proper cooking to occur. The thicker outer ring around each cooking zone is helpful to determine the maximum pan size.\n • Adjust the recipe's suggested temperature or cooking time. Your induction cooktop provides exceptional temperature control that allows you to adjust heat with greater accuracy than gas or electric cooktops, especially at lower settings. It’s perfect for melting chocolate and cooking delicate foods and sauces.",
"categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ],
"classificationClasses" : [ "General" ],
"code" : "28",
"displayOrder" : 0,
"helpful" : 2,
"notHelpful" : 1,
"question" : "What can I do to ensure the best results when cooking with my range with induction cooktop?"
}, {
"answer" : "Electrolux’s French door refrigerators make up to 9 pounds of ice in 24 hours – twice the ice of any refrigerator ice maker. With Electrolux’s French door refrigerator, you’ll always have filtered, restaurant-quality ice in a new drink-friendly shape.",
"categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ],
"classificationClasses" : [ "use & care" ],
"code" : "103",
"displayOrder" : 0,
"helpful" : 8,
"notHelpful" : 7,
"question" : "How much ice does my french door refrigerator produce?"
}, {
"answer" : "Electrolux refrigerators feature stylish European design and are loaded with ingenious features for the ultimate in fresh-food and beverage storage. When you want to stock up – whether it’s for a block party, the holidays, or just your weekly grocery shopping – Electrolux is the answer.\n • Our counter-depth refrigerators offer a sleek, built-in look without sacrificing capacity. In fact, our 23-cubic-foot side-by-sides offer the same amount of shelf space as a typical 26-foot standard-depth mode.\n • Our standard-depth refrigerators offer 23 and 26 cubic feet of ultra-efficient space.",
"categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ],
"classificationClasses" : [ "General" ],
"code" : "104",
"displayOrder" : 0,
"helpful" : 11,
"notHelpful" : 6,
"question" : "What are the advantages of an Electrolux refrigerator?"
}, {
"answer" : "If your ice dispenser is blocked or jammed, try these steps:\n • Infrequent use of the dispenser can result in ice cubes becoming stuck together and then getting stuck in the dispenser system. Check to see if any ice cubes are blocking the dispenser and remove any that might be.\n • Remove the ice container from the freezer, allow it to thaw, and empty the contents. Clean the container, wipe it dry, and then put it back in the proper position. When new ice is made, your ice dispenser should work again.",
"categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ],
"classificationClasses" : [ "Troubleshooting" ],
"code" : "107",
"displayOrder" : 0,
"helpful" : 5,
"notHelpful" : 15,
"question" : "What can I do if my ice dispenser appears to be jammed?"
}, {
"answer" : "If the food you store in a crisper drawer freezes, simply set the refrigerator’s temperature control to a warmer setting, and allow 24 hours for the temperature to stabilize.",
"categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ],
"classificationClasses" : [ "use & care" ],
"code" : "109",
"displayOrder" : 0,
"helpful" : 9,
"notHelpful" : 11,
"question" : "What should I do to keep food in my drawers/compartments from freezing?"
}, {
"answer" : "Electrolux ranges have Luxury-Glide® oven racks, which are designed to move effortlessly. To keep your oven racks gliding smoothly when you’re removing or inserting them, we recommend lightly applying cooking oil along their outer edges",
"classificationClasses" : [ "use & care" ],
"code" : "11",
"displayOrder" : 0,
"helpful" : 1,
"notHelpful" : 4,
"question" : "How do I keep my luxury-glide® oven racks gliding smoothly?"
}, {
"answer" : "Electrolux stylish, high-quality refrigerator doors are produced from 201-grade stainless steel.",
"categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ],
"classificationClasses" : [ "General" ],
"code" : "111",
"displayOrder" : 0,
"helpful" : 2,
"notHelpful" : 8,
"question" : "What grade of stainless steel is used in my Electrolux refrigerator?"
}, {
"answer" : "If your ice maker won’t stop making ice, it might be because its wire signal arm is being held down by an item in the freezer, or by ice cubes that have frozen together over the arm. If you see that this is the case, simply release the arm by moving the item or removing any ice cubes.",
"categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ],
"classificationClasses" : [ "use & care" ],
"code" : "106",
"displayOrder" : 0,
"helpful" : 2,
"notHelpful" : 5,
"question" : "Is it normal to hear a popping or cracking sound when the freezer motor comes on?"
}, {
"answer" : "If no ice is coming out of your refrigerator’s ice dispenser, it might be because there is not enough ice in the ice maker. To make sure your freezer is producing enough ice: \n \n • Be sure your water supply is connected to the refrigerator (see the Installation Instructions).\n • Check that the ice maker is turned on. After ice is made, your dispenser should work.\n • Turn your freezer control to a colder setting, so that ice will be made more quickly. After ice is made, your dispenser should work.\n • If your refrigerator is equipped with a Fast Ice™ setting or a Fast Freeze™ button, you can turn on either of these features to help make ice more quickly.\n • Open the water line valve. Allow enough time for ice to be made; when it has been made, the dispenser should work.\n • Be sure that your freezer door is closed. \n Note: If the ice dispenser’s paddle has been held in for four to five minutes, the motor will become overloaded. It will reset in approximately three minutes, after which you can get ice from the dispenser.",
"categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ],
"classificationClasses" : [ "Troubleshooting" ],
"code" : "108",
"displayOrder" : 0,
"helpful" : 8,
"notHelpful" : 37,
"question" : "Why am I not getting ice from my ice dispenser?"
}, {
"answer" : "Yes, this is normal. Bubbling or gurgling sounds can occur as the refrigerant, which is used to cool the freezer, circulates throughout the system.",
"categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ],
"classificationClasses" : [ "use & care" ],
"code" : "110",
"displayOrder" : 0,
"helpful" : 1,
"notHelpful" : 2,
"question" : "Is it normal to hear a bubbling or gurgling sound from my refrigerator?"
}, {
"answer" : "To https://electrolux.registria.com/Product-Registration register your refrigerator, simply call Electrolux at 1-877-4ELECTROLUX, visit electroluxappliances.com, or drop your product registration card in the mail. • You will need to know its model and serial number, which can be found on the serial plate, located on the right hand side of the refrigerator. This information can also be found on your product registration card. • You will also need to know the date of product purchase shown on your receipt. Tip: It’s always a good idea to record your refrigerator’s model number, serial number, and the date of purchase, as well as to save your receipt.",
"categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ],
"classificationClasses" : [ "General" ],
"code" : "113",
"displayOrder" : 0,
"helpful" : 2,
"notHelpful" : 2,
"question" : "How do I register my Electrolux refrigerator?"
}, {
"answer" : "If you see an \"E\" and two digits, it means that the cooktop has detected a condition it needs to check. To help correct this, try the following recommendations:\n • Rest the cooktop's main controls by turning the power to your cooktop off, and then back on,\n • Be sure that the time of day is set. The time must be set in order for the cooktop to operate.\n \n If you continue to see the \"E,\" record the number and turn the power supply back off. Then contact your dealer, installing agent, or authorized service provider, or contact Electrolux at 1-877-4 ELECTROLUX.",
"categories" : [ "M_FoodPreparation_Cooktops", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops_Gas", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops", "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ],
"classificationClasses" : [ "Troubleshooting" ],
"code" : "118",
"displayOrder" : 0,
"helpful" : 7,
"notHelpful" : 17,
"question" : "What should I do if my cooktop control displays any \"E\" code error (for example \"E11,\" \"E13,\" or \"E14\")?"
}, {
"answer" : "Counter-depth refrigerators offer distinctive design and generous interior space, plus innovative storage solutions to keep food fresh and organized. The refrigerator’s cabinet is less deep, allowing the cabinet to be flush with your countertop for a built-in look.\n \n Standard-depth refrigerators feature plenty of space for stocking up, with a stylish look both inside and out. They may be a few inches deeper than your cabinets and countertop, extending a bit further into your kitchen space than your counter does.",
"categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ],
"classificationClasses" : [ "General" ],
"code" : "112",
"displayOrder" : 0,
"helpful" : 10,
"notHelpful" : 6,
"question" : "What is the difference between a counter-depth refrigerator and a standard- depth refrigerator?"
}, {
"answer" : "Brown streaks, spots, or other marks are most likely caused by food boiling over and then being cooked onto your oven’s surface. You can remove them by carefully using a razor blade to scrape them off. \n \n Tip: Prior to using your cooktop for the first time, apply the recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. This will make future cleanup of food easier, and the special cooktop cleansing cream leaves a protective finish that helps prevent scratches.",
"categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ],
"classificationClasses" : [ "use & care" ],
"code" : "116",
"displayOrder" : 0,
"helpful" : 6,
"notHelpful" : 2,
"question" : "How can I prevent or remove brown streaks or marks on my electric or induction cooktop surface?"
}, {
"answer" : "For optimal care of your washer, please refer to the guidelines included in your Use & Care Guide. However, here are some quick tips:\n \n Promptly remove finished loads\n Clean the top and sides of the washer with a damp cloth or mild soap and water. Be sure to avoid hard, gritty or abrasive cleansers.\n Crack the door open when your washer is not in use to keep it fresh. Some models have a feature that props the door open when the washer is not in use.\n When washing heavily soiled items, shake or brush off excess dirt and sand before putting them in the washer. If any dirt remains in the drum after washing, wipe it with a non-abrasive cleaner, then rinse.\n Most models have a System Clean Cycle or Clean Washer Cycle and will automatically prompt you to run the cycle every 50 wash cycles. This feature uses hot water and two rinses to remove any odor-causing residue in your washer. Your Use & Care Guide will provide more information.",
"categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ],
"classificationClasses" : [ "use & care" ],
"code" : "53",
"displayOrder" : 0,
"helpful" : 187,
"notHelpful" : 210,
"question" : "What is the best way to care and clean for my Electrolux Front Load Washer?"
}, {
"answer" : "Electrolux Pedestal Drawers can help you organize your entire laundry room. They’re perfect for storing laundry supplies, extra towels, cleaning supplies and more. They can also ensure your washer is at the optimal height for loading and unloading.\n \n If Pedestal Drawers won’t work in your laundry room, you may also consider using a Stacking Kit, which allows you to stack your units for convenient installation in closets and other compact spaces.",
"categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ],
"classificationClasses" : [ "use & care" ],
"code" : "54",
"displayOrder" : 0,
"helpful" : 37,
"notHelpful" : 25,
"question" : "What are Pedestal Drawers and what are the benefits of using them?"
}, {
"answer" : "If you have cast-iron grates, follow these steps:\n • Wash the grates in the dishwasher.\n • Coat the grates with a thin layer of cooking oil.\n • Bake the grates in the oven on 350°F for 10 minutes.\n \n If you have porcelain-coated grates, simply place them in the dishwasher and coat any unfinished areas with a thin layer of cooking oil after washing.",
"categories" : [ "M_FoodPreparation_Cooktops_Gas", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops" ],
"classificationClasses" : [ "use & care" ],
"code" : "114",
"displayOrder" : 0,
"helpful" : 12,
"notHelpful" : 2,
"question" : "How can I clean my gas cooktop grates?"
}, {
"answer" : "Discoloration that has a metallic sheen can be caused by mineral deposits from water and food. You can help prevent it by using cookware with a clean and dry bottom surface, and you can remove it with a ceramic/glass cooktop cleaning cream.",
"categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ],
"classificationClasses" : [ "use & care" ],
"code" : "117",
"displayOrder" : 0,
"helpful" : 3,
"notHelpful" : 2,
"question" : "I see discolored areas on my electric or induction cooktop that have a metallic sheen. How can I prevent or remove these?"
}, {
"answer" : "If your burner is only partially lit, it could be because it is clogged. Be sure to turn the burner off, then use a small-gauge wire or needle to clean its openings. A partial flame might also be caused by moisture remaining in the burner after it has been cleaned. If you think this might be the case, lightly fan the flame and allow the burner to operate until the flame is full.",
"categories" : [ "M_FoodPreparation_Cooktops_Gas", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops" ],
"classificationClasses" : [ "Troubleshooting" ],
"code" : "122",
"displayOrder" : 0,
"helpful" : 0,
"notHelpful" : 1,
"question" : "What should I do if only part of my gas burner shows a flame?"
}, {
"answer" : "To close an open door when it’s in the locked position and the door is open, press and hold the oven door light switch while following these simple steps:\n • Program the oven to self-clean.\n • Wait 20 seconds.\n • Cancel self-clean.\n • Wait 20 seconds.\n You should then be able to close the door.",
"categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ],
"classificationClasses" : [ "Troubleshooting" ],
"code" : "12",
"displayOrder" : 0,
"helpful" : 2,
"notHelpful" : 2,
"question" : "My range door is open and in the locked position. How can I close it?"
}, {
"answer" : "For your safety, there are a few conditions that will cause your cooktop to automatically turn off, including:\n \n • Fluids have spilled onto the cooktop, or an object is lying on its control area. Simply clean any spills or remove any objects, then turn your cooktop back on.\n • Your cooktop has been in use continuously for over 12 hours. Sensing this extended use will cause the cooktop to turn off.",
"categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ],
"classificationClasses" : [ "use & care" ],
"code" : "119",
"displayOrder" : 0,
"helpful" : 1,
"notHelpful" : 2,
"question" : "Why does my induction cooktop turn off while I ’m cooking?"
}, {
"answer" : "If your cooktop’s burners don’t light, check the following:\n • The control knob. Be sure the control knob is completely turned on. Push it in and turn it to “Light” until the burner ignites, then turn the knob to the desired flame level.\n • The burners. Check your burners for clogs. Be sure to turn them off, then use a small-gauge wire or needle to clean their openings.\n • Your electricity source. If a power outage has occurred, you might want to call your local electric company.\n \n If the burners still do not light, contact your dealer, installing agent, or authorized service provider, or contact Electrolux at 1-877-4 ELECTROLUX.",
"categories" : [ "M_FoodPreparation_Cooktops_Gas", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops" ],
"classificationClasses" : [ "Troubleshooting" ],
"code" : "121",
"displayOrder" : 0,
"helpful" : 1,
"notHelpful" : 5,
"question" : "What should I do if my gas burners don’t light?"
}, {
"answer" : "With faster, more responsive heating, more energy-efficient cooking and easier cleaning, induction takes cooking to a whole new level. It combines the benefits of gas and electric cooktops – merging with the power of gas with the easy cleanup of electric.\n \n Using electromagnetic energy, heat is transferred directly to the cookware, so the cooktop remains cooler. And induction allows for more precise control when cooking – you can instantly adjust the heat to a delicate simmer or bring it to a quick boil.",
"categories" : [ "M_FoodPreparation_Cooktops", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops_Gas", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops", "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ],
"classificationClasses" : [ "General" ],
"code" : "120",
"displayOrder" : 0,
"helpful" : 5,
"notHelpful" : 3,
"question" : "What is induction and how does it work?"
}, {
"answer" : "Designed with a dual-flame, sealed burner, this cooktop offers the widest range of BTU performance in the industry, for the utmost versatility – from a roaring 18,000-BTU boil to a gentle 450-BTU simmer so you can easily go from simmer to boil.",
"classificationClasses" : [ "General" ],
"code" : "123",
"displayOrder" : 0,
"helpful" : 0,
"notHelpful" : 2,
"question" : "How does the min-2-max™ burner work on my gas cooktop?"
}, {
"answer" : "Prior to using your cooktop for the first time, apply the recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. The special cooktop cleansing cream leaves a protective finish that helps prevent scratches and abrasions. To further prevent scratches on your cooktop surface: Be sure that the cooktop and any pots, pans, or utensils you use are clean. If coarse particles (such as salt) come between your cooktop and utensils, scratches can result. Use pots and pans that have a smooth, flat bottom. Use cleaning materials that are recommended for ceramic/glass cooktops. Any small scratches that occur will not affect your cooktop’s performance, and will become less visible over time.",
"categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ],
"classificationClasses" : [ "use & care" ],
"code" : "124",
"displayOrder" : 0,
"helpful" : 8,
"notHelpful" : 6,
"question" : "How can I prevent scratches on my electric or induction cooktop?"
}, {
"answer" : "If your washer is vibrating, it may be due to installation issues related to one of the reasons below:\n \n The washer needs to be resting firmly on the floor. The washer must be level (both front to back and side to side), with each washer leg placed solidly on the floor. You can adjust the leveling legs by turning the legs slightly in or out until the washer sets solidly on the floor, then tighten the lock nuts. For maximum stability, leveling legs should not extend more than one-half inch below the washer bottom.\n The washer needs to be installed on a sturdy, hard floor. It is not recommended that you install the washer on carpeting.\n Shipping materials may not have been removed during the installation. You may refer to your Installation instructions to remove the five shipping bolts, five yellow spacers, and four plastic “P” clamps from the back of the washer. Make sure the Styrofoam shipping blocks have been removed from the bottom of the washer.\n The load may be off balance. Pause the cycle, wait for the safety lock to release on the door, and redistribute the clothes evenly in the washer. If the load remains out of balance, simply add one or two similar items to the load and restart the washer.\n If you are unable to resolve an issue or need more information, please contact us.",
"categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
"classificationClasses" : [ "use & care" ],
"code" : "66",
"displayOrder" : 0,
"helpful" : 27,
"notHelpful" : 24,
"question" : "What may cause my washer to vibrate?"
}, {
"answer" : "There are many factors that can affect cooking, but you can help ensure best results by following these recommendations:\n \n • Use heavier, high-quality cookware that is suitable for induction cooktops. High-quality cookware that is heavier and has a flat bottom will help your food cook more evenly.\n • Use the correct size cookware. The two induction cooking zones available on the cooktop require a specific pan size to be used at each location. The inner ring of each cooking zone is your guide to the correct minimum pan size. The pan bottom must fully cover the inner ring for proper cooking to occur. The thicker outer ring each cooking zone is helpful to determine the maximum pan size.\n • Adjust the recipe's suggested temperature or cooking time. Your induction cooktop provides exceptional temperature control that allows you to adjust heat with greater accuracy than gas or electric cooktops, especially at lower settings. Perfect for melting chocolate and cooking delicate foods and sauces.",
"categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ],
"classificationClasses" : [ "use & care" ],
"code" : "126",
"displayOrder" : 0,
"helpful" : 1,
"notHelpful" : 1,
"question" : "What can I do to ensure the best results when cooking with my induction cooktop?"
}, {
"answer" : "Discoloration that has a metallic sheen can be caused by mineral deposits from water and food. You can help prevent it by using cookware with a clean and dry bottom surface, and you can remove it with a ceramic/glass cooktop cleaning cream.",
"categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ],
"classificationClasses" : [ "use & care" ],
"code" : "129",
"displayOrder" : 0,
"helpful" : 0,
"notHelpful" : 5,
"question" : "I see discolored areas on my electric or induction cooktop that have a metallic sheen. How can I prevent or remove these?"
}, {
"answer" : "You might see an orange flame if there are dust particles in your main gas line. Simply turn your burner on for a few minutes, until the flame turns blue. \n \n Note: In coastal areas, it is normal to regularly see a flame that is slightly orange. This is caused by the salt in the air.",
"categories" : [ "M_FoodPreparation_Cooktops_Gas", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops" ],
"classificationClasses" : [ "General" ],
"code" : "128",
"displayOrder" : 0,
"helpful" : 2,
"notHelpful" : 7,
"question" : "Why is my gas burner’s flame orange instead of blue?"
}, {
"answer" : "With its remarkable range of configurations and options, the Electrolux cooktop collection offers almost limitless possibilities.\n • Full induction cooktops provide powerfully efficient induction elements, offering more responsive cooking, exceptional temperature control, and more energy efficiency.\n • Induction hybrid cooktops combine two powerfully efficient induction elements with up to three electric elements to give you ultimate versatility and the latest technology – all within a sophisticated, smooth-top surface.\n • Gas cooktops have long been the favorite of home and commercial chefs due to their powerful heat and quick, precise temperature control. The Min-2-Max™ burner goes from 450 to 18,000 BTU – offering the widest performance range in the industry.\n • Electric cooktops adapt to any size or type of cookware while offering a sleek, glass ceramic cooking surface.",
"categories" : [ "M_FoodPreparation_Cooktops", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops_Gas", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops", "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ],
"classificationClasses" : [ "General" ],
"code" : "127",
"displayOrder" : 0,
"helpful" : 0,
"notHelpful" : 9,
"question" : "What are the advantages of an Electrolux cooktop?"
}, {
"answer" : "Prior to using your cooktop for the first time, apply the recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. The special cooktop cleansing cream leaves a protective finish that helps prevent scratches and abrasions.\n \n To further prevent scratches on your cooktop surface:\n • Be sure that the cooktop and any pots, pans, or utensils you use are clean. If coarse particles (such as salt) come between your cooktop and utensils, scratches can result.\n • Use pots and pans that have a smooth, flat bottom.\n • Use cleaning materials that are recommended for ceramic/glass cooktops.\n \n Any small scratches that occur will not affect your cooktop’s performance, and will become less visible over time.",
"categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ],
"classificationClasses" : [ "use & care" ],
"code" : "130",
"displayOrder" : 0,
"helpful" : 1,
"notHelpful" : 3,
"question" : "How can I prevent scratches on my electric or induction cooktop?"
}, {
"answer" : "If your induction cooktop control is flashing an “F,” it could be because:\n • The cooktop is not sensing compatible cookware. Our induction cooktops are compatible with most cookware you might use – if a magnet sticks to the bottom of the pot or pan, it will work.\n • Cookware was removed from the cooktop, but the cooktop wasn’t turned off. If this is the case, place the pot or pan back on the cooktop or, if you’re finished cooking, simply turn off the cooktop.\n • The cookware isn’t centered over the element.\n • The cookware is the incorrect size.",
"categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ],
"classificationClasses" : [ "Troubleshooting" ],
"code" : "131",
"displayOrder" : 0,
"helpful" : 3,
"notHelpful" : 4,
"question" : "What should I do if my induction cooktop control flashes an “f”?"
}, {
"answer" : "The serial tag is located on the inside of the door or door well, depending on the model.\n \n Don’t forget to register your Electrolux product. Once you have registered, you will receive the Electrolux e-newsletter filled with expert advice. You will also have easy access to your warranty information and product care tips.\n \n Download the Owner’s Manual on the Owner Support page for additional information on your product.",
"categories" : [ "M_FabricCare_Dryer", "M_FabricCare", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
"classificationClasses" : [ "General" ],
"code" : "135",
"displayOrder" : 0,
"helpful" : 20,
"notHelpful" : 27,
"question" : "Where can I locate my Model and Serial number?"
}, {
"answer" : "To https://electrolux.registria.com/Product-Registration your cooktop, simply call Electrolux at 1-877-4 ELECTROLUX, visit electroluxappliances.com, or drop your product registration card in the mail. • You will need to know your model number and serial number, which can be found on the serial plate located under the cooktop (electric and induction) or under the burner box (gas). This information can also be found on your product registration card. • You will also need to know the date of product purchase shown on your receipt. Tip: It’s always a good idea to record your cooktop’s model, serial number, and the date of purchase, as well as to save your receipt.",
"categories" : [ "M_FoodPreparation_Cooktops", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops_Gas", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops", "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ],
"classificationClasses" : [ "General" ],
"code" : "133",
"displayOrder" : 0,
"helpful" : 0,
"notHelpful" : 2,
"question" : "How do I register my Electrolux cooktop?"
}, {
"answer" : "Electrolux Dryers have amazing features that allow you to effortlessly keep up with your family’s wardrobe changes. The large capacity and fast dry times of our newer models save on energy-use and time.",
"categories" : [ "M_FabricCare_Dryer", "M_FabricCare", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
"classificationClasses" : [ "General" ],
"code" : "134",
"displayOrder" : 0,
"helpful" : 32,
"notHelpful" : 36,
"question" : "What are the advantages of an Electrolux Dryer?"
}, {
"answer" : "Electrolux Pedestal Drawers can help you organize your entire laundry room. They’re perfect for storing laundry supplies, extra towels, cleaning supplies and more. They can also ensure your washer is at the optimal height for loading and unloading.\n \n If Pedestal Drawers won’t work in your laundry room, you may also consider using a Stacking Kit.",
"categories" : [ "M_FabricCare_Dryer", "M_FabricCare" ],
"classificationClasses" : [ "use & care" ],
"code" : "138",
"displayOrder" : 0,
"helpful" : 19,
"notHelpful" : 15,
"question" : "What are Pedestal Drawers and what are the benefits of using them?"
}, {
"answer" : "Electrolux induction hybrid cooktops include a combination of electric elements that are compatible with all cookware and induction elements that are compatible with most cookware. If a magnet sticks to the bottom of the pot or pan, it will work with induction cookware.\n \n Cookware made of aluminum, copper, or glass (including Pyrex) is not compatible with an induction cooktop. In addition, some types of stainless steel may not work on an induction surface, or may heat very slowly.\n \n Tip: Do not let your pots or pans boil dry. Doing so may cause permanent damage to a ceramic cooktop (breakage, fusion, or marring that is not covered by your warranty).",
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"answer" : "Once you have https://electrolux.registria.com/Product-Registration, you’ll receive the Electrolux e-newsletter filled with expert advice. You will also have easy access to your warranty information and product care tips. To Register Your Product you will need your Model and Serial number which can be located on the inside of the door or door well, depending on the model. You will also need to provide the date of purchase as shown on your receipt. It’s always a good idea to save this information. You can drop your product registration care in the mail. If you have any questions, please contact Electrolux at 1-877-435-3287.",
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"answer" : "For optimal care of your dryer, please refer to the guidelines included in your Use & Care Guide.\n \n However, here are some quick tips:\n \n Interior -\n \n It’s very important to clean the lint filter after every load. Lint build-up on the filter restricts air flow, which causes longer drying times.\n Occasionally a waxy build-up may form on the lint filter and/or moisture sensing bars from using dryer-added fabric softener sheets. To remove this build-up, simply wash or wipe them with warm, soapy water. Dry the filter thoroughly before placing back in the dryer.\n Every 18 months it is recommended to have a qualified service professional clean the dryer cabinet interior, lint screen housing and exhaust duct. These areas can collect lint and dust over time. An excessive amount of lint build-up could result in inefficient drying and possible fire hazard.\n Exterior –\n \n Clean the dryer cabinet with mild soap and water. Do not use harsh, gritty or abrasive cleaners as they may damage the finish.\n When cleaning chrome parts, it is best to use only a damp cloth.",
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"question" : "What is the best way to care and clean for my Electrolux dryer?"
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"answer" : "Predictive Dry is a feature available on some models to help detect the dampness levels of your load. Models equipped with the Predictive Dry feature use the first 90 seconds of Auto Dry cycles to sense the load in the dryer. During this 90 second period, the LED display will show 3 dots (…) cycling one to the next. When the sensing is complete, the LED display will show the remaining cycle time in minutes and will accurately count down to the end of the cycle.",
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"question" : "What is Predictive Dry?"
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"answer" : "All Electrolux dryers have reversible doors. However, not all Electrolux Front Load Washers have reversible doors. You can check your model here or find it in the Installation Guide section of your Complete Owner's Guide, which is also available on-line.",
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"question" : "How can I tell if my unit has reversible doors?"
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"answer" : "Products that are Energy Star qualified are equivalent to or better than standard products, with one important difference: they use less energy. To earn the Energy Star rating, products must meet strict energy efficient criteria set by the U.S. Environmental Protection Agency or the U.S. Department of Energy. These products can help save money on your electricity bill and protect the environment by reducing harmful emissions from power plants, as well as providing all the features and quality you expect.\n \n When shopping for an appliance, it’s easy to recognize the Energy Star label that identifies qualified products. This label signifies that the product passed stringent standards set by the U.S. Department of Energy. Additionally, manufacturers are required to display their products test results on the Energy Star label. The label will tell you about the product’s efficiency level, including approximately how much energy the appliance uses, its average annual operating cost and how its energy use compares with that of similar products.\n \n For more information, click here.",
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"answer" : "If you have cast-iron grates, follow these steps:\n • Wash the grates in the dishwasher.\n • Coat the grates with a thin layer of cooking oil.\n • Bake the grates in the oven at 350°F for 10 minutes.\n \n If you have porcelain-coated grates, simply place them in the dishwasher and coat any unfinished areas with a thin layer of cooking oil after washing",
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"question" : "How can I clean my gas range grates?"
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"answer" : "Electrolux’s Perfect Steam™ technology is a feature that is available on some models. It reduces wrinkles and freshens clothes, and has an “Add Steam” option that can be selected with many cycles.\n \n Download the Owner’s Manual on the Owner Support page for additional information on your product.\n \n Friendly reminder: It is not recommended to use fabric softener sheets with steam cycles or steam options as it may cause staining on your clothes.",
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"answer" : "Electrolux Dryers come with a variety of dry options. Your Owner’s Manual will give you more information on those applicable to your model.\n \n For 400, 500 and 600 series models:\n To select or delete an option, press Options; scroll through the options until the indicator light for the desired option flashes, then press Set. The indicator will be illuminated when the option has been selected and the light will go off when the option has been deleted. \n \n To change a cycle option once the cycle as begun, simply press the Start/Pause button, make a new selection and press Start/Pause again",
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"answer" : "Our Instant Refresh cycle can be used to refresh fabrics, remove odors and reduce static by injecting the perfect amount of steam into clothing that has been left in the dryer, stored in closets, drawers or unpacked luggage. Please refer to your Owner’s Manual for more information on your dryer options.",
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"question" : "What is Instant Refresh and when is it best to use?"
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"answer" : "Fast Dry cycles are recommended to quickly dry small loads. The Fast Dry times vary by model. Please refer to your Owner’s Manual for more information on your dryer options.",
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"answer" : "A Ventless or Condensation Dryer is an eco-friendly unit that does not recycle heat from your home. It’s smaller than a traditional dryer and easy to install.\n \n The condensation process requires access to cool air. Therefore, the laundry room or closet door where the unit is located should be kept open to allow for proper air circulation.\n \n This type of dryer may have extended drying times compared to a traditional front load dryer.\n \n The water container should be emptied after every load – unless the draining kit has been installed. The condenser also requires periodic cleaning. Please refer to your Owner’s Manual for detailed care and cleaning instructions.",
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"question" : "How is a Ventless (Condensation) Dryer different than other Electrolux Dryers and what do I need to know to optimize the performance?"
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"answer" : "The Wrinkle Release option helps prevent wrinkles and tangling by tumbling the dry load without heat for 5 out of every 10 minutes. The cycle of 5 minutes on and 5 minutes off is repeated for a total of 45 minutes.",
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"answer" : "The ECO option reduces the drying temperature by a few degrees to save energy. Working in conjunction with the automatic moisture sensors, cycle times will increase slightly but overall energy usage will decrease.Depending on your model and the cycle you have selected, ECO mode may be activated as part of the default settings. You can deactivate ECO mode by pressing OPTIONS until ECO mode is selected, press Select once while ECO mode is flashing.",
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"answer" : "If your burner is only partially lit, it could be because it is clogged. Be sure to turn the burner off, then use a small-gauge wire or needle to clean its openings.\n \n A partial flame might also be caused by moisture remaining in the burner after it has been cleaned. If you think this might be the case, lightly fan the flame and allow the burner to operate until the flame is full.",
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"question" : "What should I do if only part of my gas burner shows a flame?"
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"answer" : "Electrolux built-in microwave ovens don’t just look great – their high performance power takes the work out of preparing quick, convenient meals. Space-saving design makes them a perfect fit for your kitchen, giving you a look you’ll truly love.",
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"question" : "What are the advantages of an Electrolux built-in microwave?"
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"answer" : "The Control Lock/Child Lock prevents unwanted oven operation by small children. The oven can be set so that the control panel is deactivated or locked. To set, press User Pref, the number 1, and then press the START pad. Should a pad be touched, CONTROL LOCK/CHILD LOCK ON will appear in the display. \n \n To cancel, press User Pref and STOP/CLEAR pad.",
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"question" : "How does the control lock/child lock work?"
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"answer" : "Freshness in your refrigerator or freezer can be affected by how food is stored. Some foods have a strong odor, so be sure to cover them tightly. \n \n After you’ve checked how your food is stored, try cleaning the interior of your freezer with a sponge, warm water, and baking soda.\n \n Some Electrolux refrigerator models have an air filter to help keep the air in your refrigerator as fresh as possible. If yours does, check the filter and be sure to replace your PureAdvantage™ air filter every six months.",
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"question" : "How can I keep my refrigerator or freezer smelling fresh?"
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"answer" : "To register your microwave, simply call Electrolux at 1-877-4 ELECTROLUX, visit electroluxappliances.com, or drop your product registration card in the mail.\n • You will need to know your model and serial number, which can be found on the serial plate located on inside of the microwave on the lower left side of the door. This information can also be found on your product registration card.\n • You will also need to know the date of purchase of your appliance, shown on your receipt.\n \n Tip: It's always a good idea to record your microwave’s model number, serial number, and the date of purchase, as well as to save your receipt.",
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"answer" : "It is normal for the rate of frost buildup or “sweating” inside your refrigerator or freezer to increase when the weather is hot or humid. Other reasons you might see moisture inside your refrigerator or freezer can include: \n • The doors aren’t completely closed.\n • Warm air has entered after the doors have been opened frequently.\n • Uncovered food containers or very warm food has been placed inside the refrigerator or freezer, causing condensation. \n If moisture collects in refrigerator drawers, routinely clean out old fruits and vegetables. If your refrigerator has an adjustable humidity control, you can also try moving this to a lower setting.",
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"question" : "Why does moisture collect on the inside of my refrigerator or freezer?"
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"answer" : "Simply set the freezer control to a warmer/colder setting, allowing 24 hours for the temperature to stabilize. This won’t affect the temperature in your refrigerator.\n \n Please note that it’s normal for your freezer to temporarily seem warmer if:\n • You’ve recently placed large amounts of warm or hot food in it. Warmer items affect the freezer temperature; simply wait until it has had a chance to return to your selected setting.\n • The door has been opened frequently. If warm air has been allowed in to the freezer, leave the door closed for awhile – the temperature will return to its desired setting.\n • It has recently been disconnected for a period of time. After being reconnected, the freezer can take up to 24 hours to completely cool down again.",
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