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      "answer" : "A recipe for success in any kitchen, Electrolux built-in and freestanding ranges serve up a variety of cooking options in a stylishly designed range that looks good anywhere. From the oven to the cooktop, our ranges are full of thoughtful features that help serious multi-taskers in their kitchens.\n \n Available in electric, gas and dual-fuel configurations, Electrolux ranges are perfect for replacement, remodels or new construction.",
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      "answer" : "The third level rack, or cutlery rack, is designed for flatware and most cooking or serving utensils. However, if the utensils or items are heavily soiled, it's best to place them in the upper rack or silverware basket for best washing performance. The separators on the cutlery racks help keep flatware separated to avoid damage and improve cleaning.",
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      "question" : "What items are best to put in the Third-Level Rack?"
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      "answer" : "Depending on your model, you’ll know that the cycle is complete if you see the LED light shining on the floor, or if CLEAN is illuminated in the dishwasher’s display.",
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      "question" : "How do I know when the dishwasher cycle is complete?"
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      "answer" : "Yes, you can! Once you open the door while a cycle is running, the dishwasher will stop. The display will show \"PRESS START\". You can now add your forgotten item and simply press START and immediately close the door to resume the cycle. A tone will sound indicating the dishwasher is continuing from the point of interruption.\n \n Note: If the dishwasher door is kept open for too long, or the door is closed without pressing START, the running cycle may be cancelled.",
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      "answer" : "Rinse aid greatly improves drying, reduces water spots and filming. With, water \"sheets\" off dishes rather than forming water droplets that cling and leave spots.\n \n A dispenser, located next to the detergent cup, automatically releases a measured amount of rinse during the last rinse. If spotting or poor drying results occur, it's recommended to increase the amount of rinse aid dispensed. \n \n To add rinse aid, open the cover and pour until the liquid touches the indicated fill level. Remember to close the cover when done. Be sure not to overfill since this cause oversudsing. Gently wipe up any spills with a damp cloth.",
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   }, {
      "answer" : "If your cooktop’s gas burners don’t light, check the following:\n • The control knob. Be sure the control knob is completely turned on. Push it in and turn it to “Light” until the burner ignites, then turn the knob to the desired flame level.\n • The burners. Check your burners for clogs. Be sure to turn them off, then use a small-gauge wire or needle to clean their openings. For detailed instructions, see your Use & Care Guide.\n • Your electricity source. If a power outage has occurred, you might want to call your local electric company.\n If the burners still do not light, contact your dealer, installing agent, or authorized service provider, or contact Electrolux at 1-877-4 ELECTROLUX",
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      "question" : "What should I do if my gas burners don’t light?"
   }, {
      "answer" : "Designed with a dual-flame, sealed burner, this cooktop offers the widest range of BTU performance in the industry, for the utmost versatility – from a roaring 18,000-BTU boil to a gentle 450-BTU simmer.",
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      "question" : "How does the min-2-max™ burner work on my gas cooktop?"
   }, {
      "answer" : "Prior to using your cooktop for the first time, apply recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. The special cooktop cleansing cream leaves a protective finish that helps prevent scratches and abrasions.\n \n To further prevent scratches on your cooktop surface:\n \n • Be sure that the cooktop and any pots, pans, or utensils you use are clean. If coarse particles (such as salt) come between your cooktop and utensils, scratches can result.\n • Use pots and pans that have a smooth, flat bottom.\n • Use cleaning materials that are recommended for ceramic/glass cooktops.\n \n Any small scratches that occur will not affect your cooktop’s performance, and will become less visible over time.",
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      "question" : "How can I prevent scratches on my electric or induction cooktop?"
   }, {
      "answer" : "With faster, more responsive heating, more energy-efficient cooking and easier cleaning, induction takes cooking to a whole new level. It combines the benefits of gas and electric cooktops – merging the power of gas with the easy cleanup of electric.\n \n Using electromagnetic energy, heat is transferred directly to the cookware, so the cooktop remains cooler. And induction allows for more precise control when cooking – you can instantly adjust the heat to a delicate simmer or bring it to a quick boil.",
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      "question" : "What is induction and how does it work?"
   }, {
      "answer" : "For your safety, there are a few conditions that will cause your cooktop to automatically turn off, including:\n • The heat sensor has detected a high temperature inside the oven. We recommend that you check to be sure the appliance’s vent holes are not blocked.\n • Fluids have spilled onto the cooktop, or an object is lying on its control area. Simply clean any spills or remove any objects, then turn your cooktop back on.\n • Your cooktop has been in use continuously for over 12 hours. Sensing this extended use will cause the cooktop to turn off.",
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      "code" : "26",
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      "question" : "Why does my induction cooktop turn off while I’m cooking?"
   }, {
      "answer" : "There are many factors that can affect cooking, but you can help ensure best results by following these recommendations:\n • Use heavier, high-quality cookware that is compatible with induction. High-quality cookware that is heavier and has a flat bottom will help your food cook more evenly.\n • Use the correct size cookware. The two induction cooking zones available on the cooktop require a specific pan size to be used at each location. The inner ring of each cooking zone is your guide to the correct minimum pan size. The pan bottom must fully cover the inner ring for proper cooking to occur. The thicker outer ring around each cooking zone is helpful to determine the maximum pan size.\n • Adjust the recipe's suggested temperature or cooking time. Your induction cooktop provides exceptional temperature control that allows you to adjust heat with greater accuracy than gas or electric cooktops, especially at lower settings. It’s perfect for melting chocolate and cooking delicate foods and sauces.",
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      "question" : "What can I do to ensure the best results when cooking with my range with induction cooktop?"
   }, {
      "answer" : "To register your freestanding or built-in range, simply call Electrolux at 1-877-4 ELECTROLUX, visit our  <a href=https://electrolux.registria.com/Product-Registration target=”_blank”>registration page</a>, or drop your product registration card in the mail.\n • You will need to know your model number and serial number, which can be found on the serial plate located on the right side of the lower drawer. This information can also be found on your product registration card.\n • You will also need to know the date of product purchase shown on your receipt.Tip: It’s always a good idea to record your range’s model, serial number, and the date of purchase, as well as to save your receipt.",
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      "question" : "How do I register my Electrolux range?"
   }, {
      "answer" : "If you need to remove the warmer drawer, follow these steps:\n 1. First, turn the power off the circuit breaker.\n 2. Open the warmer drawer to the “fully opened” position.\n 3. Locate the glide levers on each side of the drawer.\n 4. Pull up on the right glide lever, and push down on the left glide lever.\n 5. Pull the warmer drawer away from the range.",
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      "question" : "How can I remove the warmer drawer?"
   }, {
      "answer" : "For best results, we recommend heating your bowls and plates at 140°F. Place empty dishes on the rack, keeping them off the bottom of the warmer drawer.\n \n To heat a dish more than 140°F, or to heat your fine china, be sure to check the manufacturer’s guidelines for maximum heat tolerance.\n \n Not all types of cookware/dinnerware are recommended for use in your warmer drawer. Please consult your owner's manual for information.",
      "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ],
      "classificationClasses" : [ "General" ],
      "code" : "30",
      "displayOrder" : 0,
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      "question" : "What is the best way to warm empty serving bowls or plates?"
   }, {
      "answer" : "The temperature settings you can choose for your warmer drawer are:\n • Auto (default): 170°F / 76°C\n • Minimum to keep warm: 150°F / 66°C\n • Maximum to keep warm: 190°F / 88°C",
      "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ],
      "classificationClasses" : [ "use & care" ],
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      "displayOrder" : 0,
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      "question" : "What is the temperature range of the warmer drawer?"
   }, {
      "answer" : "To put your warmer drawer back in place: \n Pull the plastic slider to the front of the glide slots on each side of the warmer drawer cavity.Align the glide on each side of the warmer drawer with the glide slot in the drawer cavity.Push the warmer drawer into the drawer cavity approximately two inches, until the glide levers click.If you do not hear the glide levers click, or if the warmer drawer does not feel like it is secured in place, remove the drawer and repeat steps 1 through 3.",
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      "question" : "How do I put the warmer drawer back in after I’ve removed it?"
   }, {
      "answer" : "<p class=\"answer\">Yes, this is normal. The fan stays on for a period of time in order to help cool the oven.</p>",
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      "question" : "Is it normal for my oven's fan to run after the oven has been turned off?"
   }, {
      "answer" : "The Electrolux warmer drawer keeps food or plates warm and ready to serve. It’s the perfect solution when dinner is delayed, or when multicourse meals are on the menu.",
      "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ],
      "classificationClasses" : [ "General" ],
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      "question" : "What are the advantages of an Electrolux warmer drawer?"
   }, {
      "answer" : "The humidity control is located on the inside of the warmer drawer. You can choose any position between Moist and Crispy. To set the control:\n 1. Unscrew the knob slightly.\n 2. Slide the controller to the desired location.\n 3. Screw the knob back in place.",
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      "helpful" : 0,
      "notHelpful" : 0,
      "question" : "How do I set the warmer drawer’s humidity control?"
   }, {
      "answer" : "For best results when cleaning the interior of your warmer drawer and its door, we recommend the following:\n 1. Use a cleaner made especially for stainless steel, and follow the manufacturer's instructions.\n 2. Be sure to thoroughly rinse the cleaner from the warmer drawer interior and door. \n 3. Do NOT clean the door gasket. The gasket is essential to maintaining a good seal, so it’s best not to rub or remove it.",
      "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "36",
      "displayOrder" : 0,
      "helpful" : 0,
      "notHelpful" : 1,
      "question" : "How should I clean the warmer drawer’s interior and stainless steel door?"
   }, {
      "answer" : "If you are not running your dishwasher until later, perform the Rinse cycle. This will prevent food particles from hardening and creating odors.\n \n Check the cylinder fine and coarse filter for food debris that cause odors and hinder proper draining. For instructions to clean the filters, refer to your Use & Care Manual.\n \n Try running an empty load using detergent or 1 cup white vinegar (directly in the dishwasher tub). Use Normal or Heavy cycles with Hi-Temp or Sanitize options.\n \n To clean the exterior door, try using warm, soapy water. Rinse thoroughly and dry with a soft cloth.",
      "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ],
      "classificationClasses" : [ "Troubleshooting", "Clean and Care" ],
      "code" : "198",
      "displayOrder" : 0,
      "helpful" : 4,
      "notHelpful" : 7,
      "question" : "How do I clean and care for my dishwasher to avoid odors?"
   }, {
      "answer" : "Closing the humidity control vent will keep your food from drying out while it’s being kept warm for serving. To keep food crispy while it’s in the warming drawer, turn on the humidity control.",
      "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "37",
      "displayOrder" : 0,
      "helpful" : 0,
      "notHelpful" : 0,
      "question" : "How should I use the humidity control on my warmer drawer?"
   }, {
      "answer" : "Here are our top tips to improving your cleaning results:\n - Use a cycle and options that are appropriate for the soil level of your dishes. Try using the Heavy cycle or Hi-Temp option.\n - Check the rinse aid and see if it needs to refilled. Rinse aid \"sheets\" off dishes rather than forming water droplets that cling and leave spots. \n - Run hot water at your kitchen faucet right before starting the dishwasher\n - Be sure the dishwsher racks are properly loaded. Avoid overcrowding.\n - Ensure the spray arms and detergent dispenser are not blocked.\n - Use fresh detergent, because old detergent is not always effective.\n - Check water heating setting is at least 120°F (49°C).\n \n Tip: Perform the Rinse cycle if you are not running your dishwasher until later. This will prevent food particles from hardening on your dishes.",
      "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ],
      "classificationClasses" : [ "Troubleshooting", "Clean and Care" ],
      "code" : "197",
      "displayOrder" : 0,
      "helpful" : 2,
      "notHelpful" : 5,
      "question" : "How can I improve the cleaning results with my dishwasher?"
   }, {
      "answer" : "To ensure the most effective performance, turn on your ventilation hood a few minutes before cooking. This will establish the upward air currents that will carry away the heat, smoke, moisture, grease, or cooking aromas that might be produced. Keep your ventilation hood turned on for about five minutes after you have finished cooking.",
      "categories" : [ "M_FoodPreparation_Ventilation", "M_FoodPreparation", "View-All-Smudgeproof" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "41",
      "displayOrder" : 0,
      "helpful" : 0,
      "notHelpful" : 1,
      "question" : "When should I turn on the ventilation hood?"
   }, {
      "answer" : "To register your warmer drawer, simply call Electrolux at 1-877-4 ELECTROLUX, visit  our <a href=https://electrolux.registria.com/Product-Registration target=”_blank”>registration page</a> or drop your product registration card in the mail. \n • You will need to know your model and serial number, which can be found on the serial plate located on the right side of the drawer frame. This information can also be found on your product registration card.\n • You will also need to know the date of purchase of your appliance, shown on your receipt.\n \n Tip: It's always a good idea to record your warmer drawer’s model number, serial number, and the date of purchase, as well as to save your receipt.",
      "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ],
      "classificationClasses" : [ "General" ],
      "code" : "38",
      "displayOrder" : 0,
      "helpful" : 0,
      "notHelpful" : 1,
      "question" : "How do I register my Electrolux warmer drawer?"
   }, {
      "answer" : "There are many factors that can affect cooking, but you can help ensure best results by following these recommendations:• Use heavier, high-quality cookware that is compatible with induction. High-quality cookware that is heavier and has a flat bottom will help your food cook more evenly.</span• Use the correct size cookware. The two induction cooking zones available on the cooktop require a specific pan size to be used at each location. The inner ring of each cooking zone is your guide to the correct minimum pan size. The pan bottom must fully cover the inner ring for proper cooking to occur. The thicker outer ring around each cooking zone is helpful to determine the maximum pan size.• Adjust the recipe's suggested temperature or cooking time. Your induction cooktop provides exceptional temperature control that allows you to adjust heat with greater accuracy than gas or electric cooktops, especially at lower settings. It’s perfect for melting chocolate and cooking delicate foods and sauces.",
      "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ],
      "classificationClasses" : [ "General" ],
      "code" : "4",
      "displayOrder" : 0,
      "helpful" : 3,
      "notHelpful" : 5,
      "question" : "How can I ensure the best results when baking?"
   }, {
      "answer" : "There are many factors that can affect cooking, but you can help ensure best results by following these recommendations:\n • Use heavier, high-quality cookware that is compatible with induction. High-quality cookware that is heavier and has a flat bottom will help your food cook more evenly.\n • Use the correct size cookware. The two induction cooking zones available on the cooktop require a specific pan size to be used at each location. The inner ring of each cooking zone is your guide to the correct minimum pan size. The pan bottom must fully cover the inner ring for proper cooking to occur. The thicker outer ring around each cooking zone is helpful to determine the maximum pan size.\n • Adjust the recipe's suggested temperature or cooking time. Your induction cooktop provides exceptional temperature control that allows you to adjust heat with greater accuracy than gas or electric cooktops, especially at lower settings. It’s perfect for melting chocolate and cooking delicate foods and sauces.",
      "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ],
      "classificationClasses" : [ "General" ],
      "code" : "39",
      "displayOrder" : 0,
      "helpful" : 1,
      "notHelpful" : 0,
      "question" : "What can I do to ensure the best results when cooking with my warmer drawer?"
   }, {
      "answer" : "For the best ventilation of your kitchen, the only air currents should be those that are created by the ventilation hood.\n \n While you’re cooking, try to reduce drafts in your kitchen as much as you can. A draft that blows across your range or cooktop can cause the heat, steam, moisture, grease, and aromas to escape from your ventilation hood.",
      "categories" : [ "M_FoodPreparation_Ventilation", "M_FoodPreparation", "View-All-Smudgeproof" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "40",
      "displayOrder" : 0,
      "helpful" : 0,
      "notHelpful" : 1,
      "question" : "Will a draft blowing through my kitchen affect my ventilation hood’s performance?"
   }, {
      "answer" : "For best results, use a fan speed that’s just high enough to draw steam and cooking odors up and out of your kitchen, adjusting the fan as needed during the cooking process.\n \n For gas cooktops, it’s best to use the lowest fan setting on your ventilation hood. In general, you’ll know you need to lower the fan speed if the gas flame is being blown by the air movement, if the burner continually sparks or clicks, or if the burner flame repeatedly blows out.",
      "categories" : [ "M_FoodPreparation_Ventilation", "M_FoodPreparation", "View-All-Smudgeproof" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "42",
      "displayOrder" : 0,
      "helpful" : 1,
      "notHelpful" : 0,
      "question" : "What is the best fan speed to use if I have a gas range/stove or a gas cooktop?"
   }, {
      "answer" : "Add elegance and innovation to your kitchen with an Electrolux ventilation hood. It quietly and swiftly whisks away cooking aromas, while adding a splash of sophistication to your surroundings. Available in 42\", 36\", and 30\" configurations, Electrolux ventilation hoods:\n • Swiftly whisk steam and cooking odors out of your kitchen.\n • Operate quietly, leaving plenty of room for conversation in your kitchen.\n • Can be mounted above your island, above your peninsula, or on your wall.",
      "categories" : [ "M_FoodPreparation_Ventilation", "M_FoodPreparation", "View-All-Smudgeproof" ],
      "classificationClasses" : [ "General" ],
      "code" : "43",
      "displayOrder" : 0,
      "helpful" : 1,
      "notHelpful" : 3,
      "question" : "What are the advantages of an Electrolux ventilation hood?"
   }, {
      "answer" : "There are many factors that can affect cooking, but you can help ensure best results by following these recommendations:\n • Use heavier, high-quality cookware that is compatible with induction. High-quality cookware that is heavier and has a flat bottom will help your food cook more evenly.\n • Use the correct size cookware. The two induction cooking zones available on the cooktop require a specific pan size to be used at each location. The inner ring of each cooking zone is your guide to the correct minimum pan size. The pan bottom must fully cover the inner ring for proper cooking to occur. The thicker outer ring around each cooking zone is helpful to determine the maximum pan size.\n • Adjust the recipe's suggested temperature or cooking time. Your induction cooktop provides exceptional temperature control that allows you to adjust heat with greater accuracy than gas or electric cooktops, especially at lower settings. It’s perfect for melting chocolate and cooking delicate foods and sauces.",
      "categories" : [ "M_FoodPreparation_Ventilation", "M_FoodPreparation", "View-All-Smudgeproof" ],
      "classificationClasses" : [ "General" ],
      "code" : "44",
      "displayOrder" : 0,
      "helpful" : 2,
      "notHelpful" : 1,
      "question" : "What can I do to ensure the best results when cooking with my vent?"
   }, {
      "answer" : "The racks of the wine cooler allow for horizontal storage of wine – your bottles will be positioned so that the wine remains in contact with the cork, assuring that the cork does not dry out.\n \n For best results when stocking your wine cooler:\n • Store white and sparkling wines on the bottom to middle racks.\n • Store red wine on the top racks. \n • Stock your wine cooler starting from the bottom rack and work to the top, and stock each rack starting from the back.",
      "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "45",
      "displayOrder" : 0,
      "helpful" : 3,
      "notHelpful" : 3,
      "question" : "What is the recommended method for arranging my wine bottles?"
   }, {
      "answer" : "In the event of a power failure, an audible alert will sound, and the “Power Fail” indicator on the right side of the wine cooler’s display will blink. \n \n The “Mute Sounds” indicator will also blink. You can press this to acknowledge the alert and turn off the alert sound. Once you do, the Power Fail indicator will turn off and the wine cooler will resume normal operation. \n \n Note: Until you acknowledge the alert, you cannot adjust any other functions on the control panel.",
      "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "46",
      "displayOrder" : 0,
      "helpful" : 0,
      "notHelpful" : 4,
      "question" : "How will the wine cooler alert me in case of a power failure?"
   }, {
      "answer" : "If wine is your passion – or if you just like having your favorite vintages close at hand – our wine cooler is a must. With an ample 46-bottle capacity, exceptionally precise temperature control, and versatile installation options, the wine cooler lets you confidently store – and proudly display – your favorite vintages.",
      "categories" : [ "M_FoodPreservation_Refrigerators_WineStorage", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "M_FoodPreservation_Refrigerators_BeverageCenter", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation" ],
      "classificationClasses" : [ "General" ],
      "code" : "47",
      "displayOrder" : 0,
      "helpful" : 0,
      "notHelpful" : 1,
      "question" : "What are the advantages of an Electrolux wine cooler?"
   }, {
      "answer" : "To register your wine cooler, simply call Electrolux at 1-877-4 ELECTROLUX, visit our <a href=https://electrolux.registria.com/Product-Registration target=”_blank”>registration page</a>, or drop your product registration card in the mail.\n • You will need to know your model and serial number, which can be found on the serial plate located on the ceiling of your unit. This information can also be found on your product registration card.\n • You will also need to know the date of purchase of your appliance, shown on your receipt.\n \n Tip: It’s always a good idea to record your wine cooler’s model number, serial number, and the date of purchase, as well as to save your receipt.",
      "categories" : [ "M_FoodPreservation_Refrigerators_WineStorage", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "M_FoodPreservation_Refrigerators_BeverageCenter", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation" ],
      "classificationClasses" : [ "General" ],
      "code" : "48",
      "displayOrder" : 0,
      "helpful" : 0,
      "notHelpful" : 1,
      "question" : "How do I register my Electrolux wine cooler?"
   }, {
      "answer" : "The Electrolux Premium Laundry Collection has amazing features that allow you to effortlessly keep up with your family’s wardrobe changes.\n \n Electrolux front load washers have many advantages over standard top-load washers:\n \n Front load washers have no center agitator and rely on tumbling to wash gently and rinse completely. This helps your clothes feel fresher and last longer.\n Front load washers save energy and water by automatically sensing the amount of water your laundry load requires and adjusting the water level accordingly.\n The installation options for front load washers are more flexible than standard top-load units, to better suit the style of your home and lifestyle. Many Electrolux models have reversible washer and dryer doors and all of them can be stacked. You can also create a more ergonomically friendly space by installing pedestal drawers if you prefer the washer and dryer side by side.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ],
      "classificationClasses" : [ "General" ],
      "code" : "49",
      "displayOrder" : 0,
      "helpful" : 139,
      "notHelpful" : 51,
      "question" : "What are the advantages of a Front Load Washer over standard top-load washers?"
   }, {
      "answer" : "Brown streaks, spots, or other marks are most likely caused by food boiling over and then being cooked onto your oven’s surface. You can remove them by carefully using a razor blade to scrape them off. \n \n Tip: Prior to using your cooktop for the first time, apply the recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. This will make future cleanup of food easier, and the special cooktop cleansing cream leaves a protective finish that helps prevent scratches.",
      "categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "116",
      "displayOrder" : 0,
      "helpful" : 6,
      "notHelpful" : 2,
      "question" : "How can I prevent or remove brown streaks or marks on my electric or induction cooktop surface?"
   }, {
      "answer" : "If your cooktop’s electric burners don’t turn on, check the following:\n \n • The control. Be sure to the use correct control for the element needed and ensure that it is ON.\n • The heat setting. Turn the control to a slightly higher setting until the element comes on.\n • Power to appliance. Reset the cooktop by turning the breaker off and on again.\n • Your electricity source. If a power outage has occurred, you might want to call your local electric company.\n \n If the burners still do not turn on then contact your dealer, installing agent, or authorized service provider, or contact Electrolux at 1-877-4 ELECTROLUX.",
      "categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ],
      "classificationClasses" : [ "Troubleshooting" ],
      "code" : "115",
      "displayOrder" : 0,
      "helpful" : 1,
      "notHelpful" : 10,
      "question" : "What should I do if my electric burners don’t turn on?"
   }, {
      "answer" : "If you have cast-iron grates, follow these steps:\n • Wash the grates in the dishwasher.\n • Coat the grates with a thin layer of cooking oil.\n • Bake the grates in the oven on 350°F for 10 minutes.\n \n If you have porcelain-coated grates, simply place them in the dishwasher and coat any unfinished areas with a thin layer of cooking oil after washing.",
      "categories" : [ "M_FoodPreparation_Cooktops_Gas", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "114",
      "displayOrder" : 0,
      "helpful" : 12,
      "notHelpful" : 2,
      "question" : "How can I clean my gas cooktop grates?"
   }, {
      "answer" : "Discoloration that has a metallic sheen can be caused by mineral deposits from water and food. You can help prevent it by using cookware with a clean and dry bottom surface, and you can remove it with a ceramic/glass cooktop cleaning cream.",
      "categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "117",
      "displayOrder" : 0,
      "helpful" : 3,
      "notHelpful" : 2,
      "question" : "I see discolored areas on my electric or induction cooktop that have a metallic sheen. How can I prevent or remove these?"
   }, {
      "answer" : "Electrolux Pedestal Drawers can help you organize your entire laundry room. They’re perfect for storing laundry supplies, extra towels, cleaning supplies and more. They can also ensure your washer is at the optimal height for loading and unloading.\n \n If Pedestal Drawers won’t work in your laundry room, you may also consider using a Stacking Kit, which allows you to stack your units for convenient installation in closets and other compact spaces.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "54",
      "displayOrder" : 0,
      "helpful" : 37,
      "notHelpful" : 25,
      "question" : "What are Pedestal Drawers and what are the benefits of using them?"
   }, {
      "answer" : "If your unit has reversible doors, there will be visible notches where the hinge can be reattached. You may also review the Installation Guide in your Complete Owner's Guide to check if your unit has reversible doors. To review your Complete Owner's Guide, go to the product support page search for your model number, click on your model number, and scroll down to the Manuals section.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ],
      "classificationClasses" : [ "General" ],
      "code" : "55",
      "displayOrder" : 0,
      "helpful" : 27,
      "notHelpful" : 12,
      "question" : "How can I tell if my unit has reversible doors?"
   }, {
      "answer" : "Electrolux recommends using a high-efficiency (HE) detergent for front load washers. HE detergents are designed for front load washers like ours, which use lower water levels. They are also formulated to reduce soap suds and ensure proper cleaning.\n \n Non-HE detergents may cause excessive generation of soap suds and result in detergent residue on your clothing at the end of the cycle.\n \n Always refer to your detergent manufacturer instructions for the proper dosage. Do not fill any compartments in your dispenser beyond the maximum amount line or limit.\n \n For 300 and 400 series models:  If detergent packs are used, please place the detergent pack directly into the washer drum BEFORE placing laundry into the unit. This will help mix the detergent into the water. Do not place the detergent pack in the detergent dispenser as the gel coating may cause the detergent dispenser to become clogged.\n \n For 500 and 600 series models with the Adaptive Dispenser:  You may add the recommended quantity of (one or two) high efficiency detergent packs to the detergent pack compartment in the dispenser. Remember to select PODS on the display options when using detergent packs. Do not place more than 2 detergent packs into the dispenser. When using the fast wash cycle, only 1 detergent packs should be used. \n \n For 500 and 600 series models without the Adaptive Dispenser - You can place the detergent pack directly into the washer drum BEFORE placing laundry into the unit. Do not place the detergent pack in the detergent dispenser.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "56",
      "displayOrder" : 0,
      "helpful" : 91,
      "notHelpful" : 33,
      "question" : "What type of detergent should I use with my Electrolux Front Load Washer?"
   }, {
      "answer" : "For liquid detergent, ensure the flap is in the downward position. Add the recommended amount of liquid detergent to the Main Wash compartment.\n \n  For powder detergent, ensure the flap is in the upward position. Add the recommended amount of high-efficiency powder detergent to the Main Wash compartment.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "57",
      "displayOrder" : 0,
      "helpful" : 5,
      "notHelpful" : 5,
      "question" : "For Electrolux Compact washers only, what position should my dispenser flap be in?"
   }, {
      "answer" : "Products that are Energy Star qualified use less energy than standard products. To earn the Energy Star rating, products must meet strict energy criteria set by the U.S. Environmental Protection Agency or the U.S. Department of Energy. These products can help save money on your electricity bill and protect the environment by reducing harmful emissions from power plants, as well as providing all the features and quality you expect.\n \n When shopping for an appliance, it’s easy to recognize the Energy Star label that identifies qualified products. This label signifies that the product passed stringent standards set by the U.S. Department of Energy. Additionally, manufacturers are required to display their product’s test results on the Energy Star label. The label will tell you about the product’s efficiency level, including approximately how much energy the appliance uses, its average annual operating cost, and how its energy use compares with that of similar products.\n \n For more information, visit https://www.energystar.gov/products",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "58",
      "displayOrder" : 0,
      "helpful" : 12,
      "notHelpful" : 5,
      "question" : "What does Energy Star qualified mean and how can I tell if it applies to my unit?"
   }, {
      "answer" : "Our Electrolux Front Load Washers come with a variety of wash options. You can reference your Use & Care Guide for more information.\n \n For 400, 500 and 600 series models:\n To select or delete an option, press Options; scroll through the options until the indicator light for the desired option flashes, then press Set. The indicator will be illuminated when the option has been selected and the light will go off when the option has been deleted.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "60",
      "displayOrder" : 0,
      "helpful" : 14,
      "notHelpful" : 36,
      "question" : "How do I select my Options?"
   }, {
      "answer" : "<p><span>You might see an orange flame if there are dust particles in your main gas line. Simply turn your burner on for a few minutes, until the flame turns blue.</span><br /><br /><span>Note: In coastal areas, it is normal to regularly see a flame that is slightly orange. This is caused by the salt in the air.</span></p>",
      "categories" : [ "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ],
      "classificationClasses" : [ "General" ],
      "code" : "6",
      "displayOrder" : 0,
      "helpful" : 3,
      "notHelpful" : 2,
      "question" : "Why is my gas burner's flame orange instead of blue?"
   }, {
      "answer" : "When choosing a water temperature, these are the basic points to consider:\n \n Hot water cleans most effectively for heavily soiled items.\n Warm water can be used for most normally soiled loads.\n Cold water is recommended for lightly soiled or brightly colored or dark items.\n To compensate for a cooler wash, it may be necessary to soak or prewash heavily soiled items, increase wash time or use additional laundry products to boost the detergent’s cleaning power. Your Use & Care Guide will provide more information and helpful tips.\n \n To protect your fabrics, not all temperatures are available with every cycle. If a temperature is not appropriate for the cycle, it cannot be selected. Your Electrolux Front Load Washer is smart. It will remember the temperature you select for a cycle and recall it each time until you change it.\n \n All wash water temperatures are automatically regulated to maximize detergent effectiveness and improve washing performance. The water temperature can be affected by a variety of factors including the water heater setting and its distance from the washer, water usage in other parts of the home and seasonally low ground water temperature in some geographic areas.\n \n If you want to increase the water temperature for your washer, consider the following:\n \n Your water heater setting. It is recommended that you set your water heater to 120 degrees or higher to ensure proper performance.\n Are you using an Energy Star rated appliance? Energy-saving washers have controls that supply cooler warm water as a means to save energy and money. These water temperatures may seem cooler than what you are used to in an older, high-energy-use machine; however, the washer is performing properly.\n Some Electrolux Front Load Washers include a heater to automatically adjust the temperature of the water. The temperature setting is adjusted by the machine, depending on which cycle settings and options you select.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "59",
      "displayOrder" : 0,
      "helpful" : 20,
      "notHelpful" : 19,
      "question" : "What water temperature should I select when washing a load of laundry?"
   }, {
      "answer" : "Based on your detergent choice, here are some helpful tips:\n \n Liquid: Add high efficiency liquid detergent to the Main Wash – Liquid Only cup. Do not exceed the MAX fill line.\n \n Powder: To use a high efficiency powder detergent, remove the Main Wash – Liquid Only cup and add the powder directly to the Main Wash detergent chamber. It’s important to save the liquid cup insert in case you need it for future use.\n \n Detergent Packs:\n \n For 300 and 400 series models - Place the detergent pack directly into the washer drum BEFORE placing laundry into the unit.\n For 500 and 600 series models with the Adaptive Dispenser: You may add the recommended quantity of (one or two) high efficiency detergent packs to the detergent pack compartment in the dispenser. Remember to select PODS on the display options when using detergent packs. Do not place more than 2 detergent packs into the dispenser. When using the fast wash cycle, only 1 detergent packs should be used. \n For 500 and 600 series models without the Adaptive Dispenser - You can place the detergent pack directly into the washer drum BEFORE placing laundry into the unit. Do not place the detergent pack in the detergent dispenser.\n Liquid Bleach: If desired, add liquid chlorine bleach to the chamber labeled Liquid Bleach.\n \n Liquid Fabric Softener: If desired, pour the recommended amount of liquid fabric softener into the chamber labeled Fabric Softener.\n \n Stain Additives: For heavily soiled or stained loads, select the Stain option (StainTreat, StainTreat II, or StainSoak) and add the recommended amount of detergent or stain additive to the Pre-Wash chamber. See Cycle Options in your Use & Care Guide for more information about the Stain options for your model.\n \n NOTE: Always refer to your detergent manufacturer instructions for the proper dosage. Do not fill any compartments in your dispenser beyond the maximum amount line.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "61",
      "displayOrder" : 0,
      "helpful" : 27,
      "notHelpful" : 21,
      "question" : "How do I use my detergent dispenser?"
   }, {
      "answer" : "Electrolux SmartBoost™ Technology is a feature that is available on some models. Unlike other washers, it automatically pre-mixes your detergent with water to maximize its power before the cycle begins. This results in a deeper clean and more effective stain removal.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "62",
      "displayOrder" : 0,
      "helpful" : 88,
      "notHelpful" : 9,
      "question" : "What is SmartBoost™?"
   }, {
      "answer" : "Perfect Steam™ is a feature that is available on most models. It removes tough stains by allowing steam to rise from the bottom and gently lifting dirt and stains from fibers.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "63",
      "displayOrder" : 0,
      "helpful" : 88,
      "notHelpful" : 29,
      "question" : "What is Perfect Steam™ in a washer?"
   }, {
      "answer" : "Fast Wash is a feature that is available on most models. This cycle is recommended for small, lightly soiled loads. The Fast Wash times vary by model.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "64",
      "displayOrder" : 0,
      "helpful" : 54,
      "notHelpful" : 13,
      "question" : "What is Fast Wash and when is it best to use?"
   }, {
      "answer" : "If your washer is vibrating, it may be due to installation issues related to one of the reasons below:\n \n The washer needs to be resting firmly on the floor. The washer must be level (both front to back and side to side), with each washer leg placed solidly on the floor. You can adjust the leveling legs by turning the legs slightly in or out until the washer sets solidly on the floor, then tighten the lock nuts. For maximum stability, leveling legs should not extend more than one-half inch below the washer bottom.\n The washer needs to be installed on a sturdy, hard floor. It is not recommended that you install the washer on carpeting.\n Shipping materials may not have been removed during the installation. You may refer to your Installation instructions to remove the five shipping bolts, five yellow spacers, and four plastic “P” clamps from the back of the washer. Make sure the Styrofoam shipping blocks have been removed from the bottom of the washer.\n The load may be off balance. Pause the cycle, wait for the safety lock to release on the door, and redistribute the clothes evenly in the washer. If the load remains out of balance, simply add one or two similar items to the load and restart the washer.\n If you are unable to resolve an issue or need more information, please <a href=”/Owner-Support/Contact-Us/”>contact us</a>.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "66",
      "displayOrder" : 0,
      "helpful" : 27,
      "notHelpful" : 24,
      "question" : "What may cause my washer to vibrate?"
   }, {
      "answer" : "Electrolux ranges offer Perfect Convect3®, which features a third convection element for consistently even results, up to 30% faster cooking times, and even more baking options.\n \n Convection cooking is cooking with the added advantage of airflow circulation, which allows for a more even distribution of heat. By using the forced flow of hot air, convection cooking produces the following benefits:\n • Cooking time is approximately 25 – 30% faster than in conventional ovens, saving energy.\n • The more even distribution of heat results in food that is more evenly baked.\n • Generally, less heat is required than with a conventional oven – a convection oven usually cooks at 25°F below a conventional oven's required temperature. So simply program your oven according to your recipe’s temperature requirements and press “Convection Conversion,” and the oven will automatically convert the temperature.",
      "classificationClasses" : [ "General" ],
      "code" : "13",
      "displayOrder" : 0,
      "helpful" : 1,
      "notHelpful" : 2,
      "question" : "What is perfect convect3®, and how does convection cooking work?"
   }, {
      "answer" : "There are many factors that can affect cooking, but you can help ensure best results by following these recommendations:\n \n • Use heavier, high-quality cookware that is suitable for induction cooktops. High-quality cookware that is heavier and has a flat bottom will help your food cook more evenly.\n • Use the correct size cookware. The two induction cooking zones available on the cooktop require a specific pan size to be used at each location. The inner ring of each cooking zone is your guide to the correct minimum pan size. The pan bottom must fully cover the inner ring for proper cooking to occur. The thicker outer ring each cooking zone is helpful to determine the maximum pan size.\n • Adjust the recipe's suggested temperature or cooking time. Your induction cooktop provides exceptional temperature control that allows you to adjust heat with greater accuracy than gas or electric cooktops, especially at lower settings. Perfect for melting chocolate and cooking delicate foods and sauces.",
      "categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "126",
      "displayOrder" : 0,
      "helpful" : 1,
      "notHelpful" : 1,
      "question" : "What can I do to ensure the best results when cooking with my induction cooktop?"
   }, {
      "answer" : "The Sanitize temperature option on your washing machine is designed to reduce the amount of microorganisms on your clothing and prevent them from contaminating subsequent loads of laundry.\n \n It is recommended that you set your water heater to 120 degrees or higher to ensure proper performance during this cycle. If the setting is lower or the load is extra-large, the cycle time may be extended.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "65",
      "displayOrder" : 0,
      "helpful" : 34,
      "notHelpful" : 10,
      "question" : "What is the Sanitize setting and when is it best to use?"
   }, {
      "answer" : "If your washer does not start, check the following:\n \n Some models have a Power button that must be pressed before you select the wash cycle and options.\n Once you have selected the wash cycle and options, don’t forget to press Start.\n Some models have touch screens (similar to smartphones), which means you must use your fingertip to make selections on the control panel.\n Make sure you have not unintentionally activated the Delay Start option.\n The wash cycle is in a pause stage. This is normal, a pause occurs between the Wash and Spin cycles, with a longer pause occurring during the Soak cycle. With front load washers, normal pauses also occur as part of the reverse tumbling action. If the light next to the Start/Pause button is flashing, this may be an indication that the unit is paused. Press the Start/Pause button again to resume the cycle.\n The power cord may not be plugged in or the connection may be loose. Check that your washer’s plug fits tightly into the wall outlet. Note: Do not use an extension cord. The power to the washer may be greatly reduced and not allow your washer to perform properly.\n The door may not be closed. For your safety, the washer will not operate when the door is not closed properly.\n The water valves must be turned on and water available to the unit.\n Ensure the water pressure in your house is high enough for the unit to operate properly.\n A fuse may be blown in your home, or a circuit breaker tripped. If this is the case, reset the circuit breaker or replace the fuse (but do not increase the fuse capacity). If you have an overloaded circuit, please contact a qualified electrician.\n If you are unable to resolve an issue or need more information, please <a href=”/Owner-Support/Contact-Us/”>contact us</a>.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
      "classificationClasses" : [ "General" ],
      "code" : "68",
      "displayOrder" : 0,
      "helpful" : 15,
      "notHelpful" : 45,
      "question" : "What should I do if my washer does not start?"
   }, {
      "answer" : "<p><span>If your cooktop’s electric burners don’t turn on, check the following:</span><br /><span>• The control. Be sure to use the correct control for the element needed and ensure that it is ON.</span><br /><span>• The heat setting. Turn the control to a slightly higher setting until the element comes on.</span><br /><span>• Power to appliance. Reset the cooktop by turning the breaker off and then on again.</span><br /><span>• Your electricity source. If a power outage has occurred, you might want to call your local electric company.</span><br /><span>If the burners still do not turn on, contact your dealer, installing agent, or authorized service provider, or contact Electrolux at 1-877-4 ELECTROLUX.</span></p>",
      "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ],
      "classificationClasses" : [ "Troubleshooting" ],
      "code" : "7",
      "displayOrder" : 0,
      "helpful" : 1,
      "notHelpful" : 4,
      "question" : "What should I do if my electric burners don't turn on?"
   }, {
      "answer" : "If water is flowing slowly into your washer, or not flowing at all, you might find a solution by checking the following:\n \n Hot and cold water faucets. Be sure that your water supply faucets are completely open.\n Water fill hoses. Check your water hoses to see if they are kinked. If so, simply straighten the hoses. You may need to replace the hoses if they do not remain straight.\n Water pressure. Your washer needs sufficient water pressure to fill up properly. Depending on the water pressure in your home, which varies, you may want to avoid excessive water use elsewhere in your home while the washer is filling.\n Water supply. Turn on another faucet in your home to check the water supply in your area. You may need to wait until your water supply and pressure increase before running your washer.\n The filter on the water valve. If the filter screens on your water valve are clogged, turn off your water faucets and remove the hoses from the water valve connections on the back of the washer. Clean the filter screens, then reconnect the hoses and turn on the water. Check for any leaks at the connections and tighten if necessary.\n If you are unable to resolve an issue or need more information, please <a href=”/Owner-Support/Contact-Us/”>contact us</a>.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
      "classificationClasses" : [ "Troubleshooting" ],
      "code" : "70",
      "displayOrder" : 0,
      "helpful" : 18,
      "notHelpful" : 21,
      "question" : "How can I increase the water flow to my washer?"
   }, {
      "answer" : "Your Electrolux Front Load washer will automatically determine the proper water level for each load, you don’t have to do anything to adjust it. Because this type of washer is water efficient, it’s normal for the water level to always be below the bottom of the door.\n \n Electrolux Front Load washers are designed to both maximize water usage and the cleaning of your laundry. You will notice significantly less water usage in your front load washer than you are used to seeing in other units, especially top-load washers. The addition of extra water may actually result in your laundry not being cleaned as well. Tumbling action and recirculating pumps help distribute the water and detergent to clean your laundry more efficiently.\n \n If you are unable to resolve an issue or need more information, please <a href=”/Owner-Support/Contact-Us/”>contact us</a>.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "69",
      "displayOrder" : 0,
      "helpful" : 51,
      "notHelpful" : 12,
      "question" : "My washer’s water level does not cover my laundry load. Is this normal?"
   }, {
      "answer" : "If water is flowing into your washer, but the drum does not fill, it might be due to one of the following reasons:\n \n Water pressure. Your washer needs sufficient water pressure to fill. Depending on the water pressure in your home, which varies, you may want to avoid excessive water use elsewhere in your home while the washer is filling.\n The drain standpipe length. To prevent siphoning off of incoming water, the standpipe cannot be too short, it must be at least 24 inches high.\n The drain hose fit. If the drain hose fits too tightly in the standpipe, siphoning could result. Be sure there is a gap between the drain hose and the standpipe, and that the standpipe is at least one-and-one quarter inches in diameter.\n The drain hose pushed too far down the standpipe. The drain hose should be securely inserted into the standpipe, but not so far down that it reaches the trap area of the standpipe plumbing.\n If you have additional questions please refer to the Installation Instruction manual for your model.\n \n Or you may <a href=”/Owner-Support/Contact-Us/”>contact us</a>.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
      "classificationClasses" : [ "Troubleshooting" ],
      "code" : "71",
      "displayOrder" : 0,
      "helpful" : 4,
      "notHelpful" : 12,
      "question" : "If water is entering my washer but not filling it up, what should I do?"
   }, {
      "answer" : "Yes, it is normal for a small amount of water to remain in the dispenser drawer. This is a result of the siphoning action and part of the operation of the washer. If you like, you can simply remove the dispenser drawer and empty the water. Don’t forget to regularly clean your dispenser drawer to prevent clogs and buildup. For more information, please refer to your Use & Care Guide in the Care and Cleaning section.\n \n If you are unable to resolve an issue or need more information, please <a href=”/Owner-Support/Contact-Us/”>contact us</a>.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "72",
      "displayOrder" : 0,
      "helpful" : 28,
      "notHelpful" : 14,
      "question" : "Is it normal for water to collect in the dispenser compartment?"
   }, {
      "answer" : "If your load is out of balance, it may prevent the washer from spinning. Rearrange the items in your load to allow proper spinning, possibly adding one or two similar items to help balance the load. \n \n If the load is comprised of items that cannot be distributed around the drum, such as a single pillow or stuffed animal, the washer will not spin. Additional items will need to be added to the unit to better balance the weight of the load.\n \n If you are unable to resolve an issue or need more information, please <a href=”/Owner-Support/Contact-Us/”>contact us</a>.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
      "classificationClasses" : [ "Troubleshooting" ],
      "code" : "74",
      "displayOrder" : 0,
      "helpful" : 7,
      "notHelpful" : 25,
      "question" : "What should I do if my washer is not spinning?"
   }, {
      "answer" : "If your clothes seem wetter than they should be after the Spin cycle, please check the following:\n \n The drain hose should be straight and unclogged. It should be securely inserted into the standpipe, but not so far in that it reaches the trap area of the standpipe plumbing. Inserting the drain hose too far can cause water from the drain to slowly siphon back into the washer.\n The load might be too small. If so, add a few similar items.\n The load might be too big. The drum of our washer should not be tightly packed with clothes (door should close easily).\n If this doesn’t happen often, select the Rinse and Spin cycle and deselect Extra Rinse as an option. This will allow the washer to perform only the Spin cycle on the load.\n If you are unable to resolve an issue or need more information, please <a href=”/Owner-Support/Contact-Us/”>contact us</a>.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
      "classificationClasses" : [ "Troubleshooting" ],
      "code" : "73",
      "displayOrder" : 0,
      "helpful" : 27,
      "notHelpful" : 21,
      "question" : "If my clothes are too wet after the Spin cycle, what can I do?"
   }, {
      "answer" : "If your washer is draining water slowly, you can check the following:\n \n The drain hose. If it’s kinked, straighten it to improve water flow to the drain.\n The drain. Be sure it’s clear and not clogged.\n The height of the standpipe (drain hose). It cannot be more than 96 inches high.\n The drain hose seal. If the drain hose has been taped (or sealed) into the standpipe, the seal should not be completely tight, because the standpipe needs air for proper draining. If necessary, remove some of the tape on the seal to make an air path.\n The drain hose fit. If it fits too tightly in the standpipe, create an air gap between the drain hose and the standpipe so that it can drain properly. The standpipe needs to be at least one-and-one-quarter inches in diameter.\n The amount of detergent. Using too much detergent can also inhibit draining.\n The pump. It’s possible that your pump, drain hose or coin trap filter may be clogged. If you suspect this is the case, you should contact an authorized service provider.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
      "classificationClasses" : [ "Troubleshooting" ],
      "code" : "75",
      "displayOrder" : 0,
      "helpful" : 8,
      "notHelpful" : 14,
      "question" : "What should I do if my washer is draining slowly?"
   }, {
      "answer" : "For your safety, your washer’s door will be locked during the entire Wash cycle. However, if you need to add a forgotten item to the washer anytime during the wash portion of the cycle, press Pause. The door will then unlock as long as the water level is safely below the door opening. When the door unlocks, open the door, add the item, close the door and press Start to resume the cycle. To stop the cycle, press Cancel.\n \n NOTE: If the cycle is interrupted during the Spin cycle, the door will not release until the tub has stopped spinning. DO NOT force the door open.\n \n If the water level is at or above the bottom of the door, to prevent water spilling on your floor, the door will remain locked even if the cycle is paused or cancelled. To drain the unit, cancel the cycle and select the Rinse and Spin cycle, then select No Spin as the spin speed and deselect the Extra Rinse option. This will prompt the washer to simply drain the water from the drum, and then the cycle will end. Once the cycle is completed (in a couple of minutes), the door will unlock.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "77",
      "displayOrder" : 0,
      "helpful" : 27,
      "notHelpful" : 20,
      "question" : "How do I open the door if the unit is in the middle of a cycle?"
   }, {
      "answer" : "If water is leaking from your washer, check the list below:\n \n Is the drain clogged? If so, it will need to be cleaned, you may need to contact a plumber.\n Is the drain hose restricted or out of the standpipe? If it is out of the standpipe, you will need to secure it. You can do this by bending the end to form a hook, placing the hooked end into the standpipe, and tying the hose to the standpipe or a faucet with a cable tie (one was supplied with the washer), strong filament tape or duct tape.\n Are the fill hose connections loose or cross-threaded at the faucet or washer? Check by realigning the threads, make sure that the rubber sealing washers are in good shape and seated properly, and tighten the hose connections. If they are loose, you might need to reinstall or replace the rubber sealing washers.\n Are you using a non-HE detergent or too much detergent or do you have soft water? Using a non-HE detergent, or using too much detergent in soft water, can cause suds to overflow the washer. This may seem like a leak if the suds flow or drip onto the floor. To avoid this, use an HE detergent, and reduce the amount of detergent you use if your water is soft.\n If you are unable to resolve an issue or need more information, please <a href=”/Owner-Support/Contact-Us/”>contact us</a>.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
      "classificationClasses" : [ "Troubleshooting" ],
      "code" : "76",
      "displayOrder" : 0,
      "helpful" : 11,
      "notHelpful" : 60,
      "question" : "What should I do if my washer is leaking water?"
   }, {
      "answer" : "A number of things can increase the amount of suds produced when you wash a load of laundry, including:\n \n Detergent amount. For the best results, follow directions on the detergent bottle for the recommended amount of detergent, with adjustments for type and amount of soil, load size, and water hardness and temperature. The following scenarios may require the use of less detergent: small loads, less-soiled loads, hot water and soft water. Likewise, the following scenarios may result in the need for slightly more detergent: large loads, heavier-soiled loads, hard water or cold water.\n Soft water. You need less detergent when the water supply is naturally soft or mechanically softened.\n Detergent type. Your detergent should be compatible with your washer type. High-efficiency (HE) detergents are recommended for front load washers. They are formulated to reduce suds and ensure proper cleaning.\n Pretreated items. Because pretreated products remain on items that go in the wash, they can add to the amount of suds that your detergent normally produces. When using these products, simply use less than the recommended amount of detergent.\n Other laundry products. Products such as oxygen bleach can produce extra suds. Simply reduce the amount of detergent you use when you are also using products such as oxygen bleach.\n \n You can remove excess suds by stopping the washer and performing one of the following procedures:\n \n Rewash the load in cold water without detergent and repeat, if necessary, until the final rinse water is clear.\n Select the Rinse and Spin cycle, which will cause the unit to run a short cycle that will rinse the extra detergent from the load. If the suds are excessive, this may need to be done multiple times before the clothes are fully rinsed of the excessive detergent.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
      "classificationClasses" : [ "Troubleshooting" ],
      "code" : "78",
      "displayOrder" : 0,
      "helpful" : 15,
      "notHelpful" : 10,
      "question" : "My washer produces a lot of suds. How can I reduce them?"
   }, {
      "answer" : "Detergent residue can be caused by any of the below:\n \n Powder detergent that does not dissolve.\n Using too much detergent.\n Incomplete rinsing caused by an overloaded drum.\n Misuse of liquid fabric softener.\n Hard water.\n Low water pressure.\n Placing detergent, fabric softener or bleach in the wrong compartment of the dispenser.\n To remove detergent residue, rewash the load in cold water without detergent and, if necessary, repeat until the final rinse water is clear. Or you may select the Rinse and Spin cycle, which will cause the unit to run a short cycle that will rinse the extra detergent from the load. If the suds are excessive, this may need to be done multiple times before the clothes are fully rinsed of the excessive detergent.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "79",
      "displayOrder" : 0,
      "helpful" : 10,
      "notHelpful" : 9,
      "question" : "What causes detergent residue on fabric/clothing?"
   }, {
      "answer" : "Most alarms are designed to alert of you of changes in your washer or an action on your part is required. For more information, please refer to your Owner’s Manual as they may vary by model.\n \n If your washer displays the following alarms, here is some additional information to guide you:\n \n SUdS – The display will show “SU” followed by “dS” and then remaining cycle time (0 min) for 60 seconds and then repeat. If this occurs, it indicates that oversudsing has been detected by the washer and additional rinses will be will be required until the suds have cleared. Each extra rinse the washer performs to clear the suds will add approximately 5 minutes to the cycle duration. You can press CANCEL to turn off the alert message.\n HOSE – The display will show “HO” followed by “SE” and then the remaining cycle time (0 min) for 60 seconds and then repeat. If this occurs, a condition has been detected where the inlet hoses have been installed incorrectly (hot supply to cold inlet and cold supply to hot inlet). You will need to acknowledge the reversed hose condition by pressing the CANCEL button. Shut off each water supply valve and attach each supply hose to the correct inlet connection on the washer.\n CLEAN – A friendly reminder to run a Clean Washer Cycle. Running the Clean Washer Cycle provides preventative care to your washer – it allows you to clean and freshen the washer.\n Dn – The display will show “dn” if the unit has been put in demo mode. To reset the unit back to the factory settings, follow these steps:\n Press POWER to turn off unit. Press POWER again to turn unit on. Look for console to light up.\n Wait at least 10 seconds, then simultaneously press and hold SOIL and OPTIONS buttons for 3 seconds.\n Lights will turn OFF and ON, indicating the unit has been reset to the factory default settings.\n If you experience any other alarm or error code, try the tips below and if the alarm or error code reappear you may need to schedule service with an authorized repair technician.\n \n E11 – Indicates Long Fill Time. It is recommended to check the water connections per the Installation instructions. Note: If your unit experiences this error code, the door may lock up to 6 minutes. If you unplug the unit and plug it back in, the 6 minute lock will restart.\n \n E21 – Indicates Long Pump Out Time. It is recommended to check the drain line and ensure it is not kinked and installed properly. Check your Installation instructions for more information.\n \n E35 – Indicates the Pressure Sensor has detected water overfill. It is recommended to first press CANCEL which will cause the error code to disappear from the display, then resume the cycle by pressing START. A hard reset can be performed by disconnecting the power cord, reconnecting and waiting a few seconds until the cycle ends or beeps. You will then be able to restart the cycle. \n \n E41 – Indicates the Door is Open. Check to determine if the door is completely closed and not prevented from closing due to clothing, etc. Ensure you hear the door lock (clicking sound).\n \n If you are unable to resolve an issue or need more information, please contact us.",
      "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "80",
      "displayOrder" : 0,
      "helpful" : 49,
      "notHelpful" : 133,
      "question" : "What do the alarms or error codes mean on my Electrolux washer?"
   }, {
      "answer" : "<p><span>Brown streaks, spots, or other marks are most likely caused by food boiling over and then being cooked onto your oven’s surface. You can remove them by carefully using a razor blade to scrape them off.&nbsp;</span><br /><br /><span>Tip: Prior to using your cooktop for the first time, apply the recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. This will make future cleanup of food easier, and the special cooktop cleansing cream leaves a protective finish that helps prevent scratches.</span></p>",
      "categories" : [ "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "8",
      "displayOrder" : 0,
      "helpful" : 2,
      "notHelpful" : 0,
      "question" : "How can I prevent or remove brown streaks or marks on my electric or induction cooktop surface?"
   }, {
      "answer" : "When cleaning your microwave, first be sure to disconnect the power cord or leave the door open to deactivate the oven during cleaning. Then simply wipe the interior or exterior with mild soap and water, rinse it, and use a soft cloth to dry it. Do not use any type of household cleaner, a chlorine-based product, or an abrasive cleaner.\n \n Tip: For an added fresh touch, try using a mixture of cloves and mild soap for cleaning.",
      "categories" : [ "M_FoodPreparation_Microwaves", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves_OverTheRange", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "CC_FrigNav_Vents_OTR_Inserts_Undercabinet", "M_FoodPreparation_Microwaves", "M_FoodPreparation_Ventilation", "M_FoodPreparation_Microwaves_BuiltIn", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "81",
      "displayOrder" : 0,
      "helpful" : 4,
      "notHelpful" : 2,
      "question" : "How can I best clean my microwave?"
   }, {
      "answer" : "Electrolux over-the-range microwave ovens double as a hood and offer an outstanding array of features and performance. Designed to complement your other Electrolux appliances, they are a versatile, space-saving addition to any kitchen.",
      "categories" : [ "M_FoodPreparation_Microwaves_OverTheRange", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "CC_FrigNav_Vents_OTR_Inserts_Undercabinet", "M_FoodPreparation_Microwaves", "M_FoodPreparation_Ventilation" ],
      "classificationClasses" : [ "General" ],
      "code" : "82",
      "displayOrder" : 0,
      "helpful" : 3,
      "notHelpful" : 8,
      "question" : "What are the advantages of the Electrolux over-the-range microwave?"
   }, {
      "answer" : "The interior bulb is a krypton lightbulb.",
      "categories" : [ "M_FoodPreparation_Microwaves", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves_OverTheRange", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "CC_FrigNav_Vents_OTR_Inserts_Undercabinet", "M_FoodPreparation_Microwaves", "M_FoodPreparation_Ventilation", "M_FoodPreparation_Microwaves_BuiltIn", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "83",
      "displayOrder" : 0,
      "helpful" : 6,
      "notHelpful" : 25,
      "question" : "What kind of lightbulb does my microwave use?"
   }, {
      "answer" : "Electrolux built-in microwave ovens don’t just look great – their high performance power takes the work out of preparing quick, convenient meals. Space-saving design makes them a perfect fit for your kitchen, giving you a look you’ll truly love.",
      "categories" : [ "M_FoodPreparation_Microwaves_BuiltIn", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves" ],
      "classificationClasses" : [ "General" ],
      "code" : "84",
      "displayOrder" : 0,
      "helpful" : 3,
      "notHelpful" : 14,
      "question" : "What are the advantages of an Electrolux built-in microwave?"
   }, {
      "answer" : "The Control Lock/Child Lock prevents unwanted oven operation by small children. The oven can be set so that the control panel is deactivated or locked. To set, press User Pref, the number 1, and then press the START pad. Should a pad be touched, CONTROL LOCK/CHILD LOCK ON will appear in the display. \n \n To cancel, press User Pref and STOP/CLEAR pad.",
      "categories" : [ "M_FoodPreparation_Microwaves", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves_OverTheRange", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "CC_FrigNav_Vents_OTR_Inserts_Undercabinet", "M_FoodPreparation_Microwaves", "M_FoodPreparation_Ventilation", "M_FoodPreparation_Microwaves_BuiltIn", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "85",
      "displayOrder" : 0,
      "helpful" : 5,
      "notHelpful" : 58,
      "question" : "How does the control lock/child lock work?"
   }, {
      "answer" : "Freshness in your refrigerator or freezer can be affected by how food is stored. Some foods have a strong odor, so be sure to cover them tightly. \n \n After you’ve checked how your food is stored, try cleaning the interior of your freezer with a sponge, warm water, and baking soda.\n \n Some Electrolux refrigerator models have an air filter to help keep the air in your refrigerator as fresh as possible. If yours does, check the filter and be sure to replace your PureAdvantage™ air filter every six months.",
      "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "87",
      "displayOrder" : 0,
      "helpful" : 3,
      "notHelpful" : 8,
      "question" : "How can I keep my refrigerator or freezer smelling fresh?"
   }, {
      "answer" : "To  <a href=https://electrolux.registria.com/Product-Registration target=”_blank”>register</a> your microwave, simply call Electrolux at 1-877-4 ELECTROLUX, visit electroluxappliances.com, or drop your product registration card in the mail.\n • You will need to know your model and serial number, which can be found on the serial plate located on inside of the microwave on the lower left side of the door. This information can also be found on your product registration card.\n • You will also need to know the date of purchase of your appliance, shown on your receipt.\n \n Tip: It's always a good idea to record your microwave’s model number, serial number, and the date of purchase, as well as to save your receipt.",
      "categories" : [ "M_FoodPreparation_Microwaves", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves_OverTheRange", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "CC_FrigNav_Vents_OTR_Inserts_Undercabinet", "M_FoodPreparation_Microwaves", "M_FoodPreparation_Ventilation", "M_FoodPreparation_Microwaves_BuiltIn", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves" ],
      "classificationClasses" : [ "General" ],
      "code" : "86",
      "displayOrder" : 0,
      "helpful" : 3,
      "notHelpful" : 1,
      "question" : "How do I register my Electrolux microwave?"
   }, {
      "answer" : "It is normal for the rate of frost buildup or “sweating” inside your refrigerator or freezer to increase when the weather is hot or humid. Other reasons you might see moisture inside your refrigerator or freezer can include: \n • The doors aren’t completely closed.\n • Warm air has entered after the doors have been opened frequently.\n • Uncovered food containers or very warm food has been placed inside the refrigerator or freezer, causing condensation. \n If moisture collects in refrigerator drawers, routinely clean out old fruits and vegetables. If your refrigerator has an adjustable humidity control, you can also try moving this to a lower setting.",
      "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "88",
      "displayOrder" : 0,
      "helpful" : 5,
      "notHelpful" : 22,
      "question" : "Why does moisture collect on the inside of my refrigerator or freezer?"
   }, {
      "answer" : "Simply set the freezer control to a warmer/colder setting, allowing 24 hours for the temperature to stabilize. This won’t affect the temperature in your refrigerator.\n \n Please note that it’s normal for your freezer to temporarily seem warmer if:\n • You’ve recently placed large amounts of warm or hot food in it. Warmer items affect the freezer temperature; simply wait until it has had a chance to return to your selected setting.\n • The door has been opened frequently. If warm air has been allowed in to the freezer, leave the door closed for awhile – the temperature will return to its desired setting.\n • It has recently been disconnected for a period of time. After being reconnected, the freezer can take up to 24 hours to completely cool down again.",
      "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ],
      "classificationClasses" : [ "Troubleshooting" ],
      "code" : "89",
      "displayOrder" : 0,
      "helpful" : 1,
      "notHelpful" : 10,
      "question" : "What can I do if I’d like my freezer to be warmer/colder, but my refrigerator temperature is just right?"
   }, {
      "answer" : "<p class=\"answer\">If your cooktop doesn’t seem to be heating, it might be because:<br />• You need to check the placement of your cookware. If you have an induction cooktop, be sure that the bottom of your pot or pan is large enough for the cooking zone you’re using, and that it is centered on it.<br />• Your cookware isn’t compatible with an induction cooktop. Our induction cooktop surfaces are compatible with most cookware you might use – if a magnet sticks to the bottom of your pot or pan, it will work on an induction cooktop.<br />• No cookware was placed on your induction cooktop. If you’re using an induction cooktop, it will not turn on unless a pot or pan has been placed on it.<br />• The cooktop’s control needs to be adjusted. Make sure the right control is turned on for the element you’re using, and that the setting isn’t too low. (Try turning it to a slightly higher setting until the element turns on.)<br />• The power cord isn’t plugged in.<br />• The wiring is not complete. Contact your local dealer, installing agent, or authorized service provider, or contact Electrolux at 1-877-4 ELECTROLUX</p>",
      "categories" : [ "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges" ],
      "classificationClasses" : [ "Troubleshooting" ],
      "code" : "9",
      "displayOrder" : 0,
      "helpful" : 0,
      "notHelpful" : 2,
      "question" : "What should I do if my induction cooktop doesn’t seem to be heating?"
   }, {
      "answer" : "If your ice maker won’t stop making ice, it might be because its wire signal arm is being held down by an item in the freezer, or by ice cubes that have frozen together over the arm. If you see that this is the case, simply release the arm by moving the item or removing any ice cubes.",
      "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ],
      "classificationClasses" : [ "Troubleshooting" ],
      "code" : "90",
      "displayOrder" : 0,
      "helpful" : 3,
      "notHelpful" : 8,
      "question" : "If my ice maker continuously makes ice, what should I do?"
   }, {
      "answer" : "Simply set the refrigerator control to a colder/warmer setting, allowing 24 hours for the temperature to stabilize. This won’t affect the temperature in your freezer.\n \n Please note that it’s normal for your freezer to temporarily seem warmer if the door has been opened frequently. If warm air has been allowed in to the freezer, leave the door closed for awhile – the temperature will return to its desired setting.",
      "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ],
      "classificationClasses" : [ "Troubleshooting" ],
      "code" : "91",
      "displayOrder" : 0,
      "helpful" : 1,
      "notHelpful" : 16,
      "question" : "What can I do if I ’d like my refrigerator to be warmer/colder, but the freezer temperature is just right?"
   }, {
      "answer" : "To keep your water tasting and smelling fresh, follow these steps:\n \n • Draw and discard 10 to 12 glasses of water to freshen the supply in the dispenser and completely rinse out the tank.\n • Connect the unit to the cold water line that supplies water to the kitchen faucet.\n • For best results, use copper tubing for water connections.\n • Replace your PureAdvantage™ water filtration system every six months.",
      "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "92",
      "displayOrder" : 0,
      "helpful" : 3,
      "notHelpful" : 4,
      "question" : "How do I keep the water from my water dispenser tasting and smelling fresh?"
   }, {
      "answer" : "Your refrigerator might seem to run more than normal if:\n \n • The room or outdoor temperature is hot. It's normal for the refrigerator to work harder, and run longer, under these conditions.\n • You use the ice maker, which can cause the unit to run more.\n • The door has been opened frequently. If warm air has been allowed in to the refrigerator, simply leave the door closed for awhile-the temperature will return to its desired setting.\n • Your refrigerator doors need to be completely closed.\n • Your refrigerator has recently been disconnected for a period of time. After it starts up again, it will work harder to cool down completely (which can take up to 12 hours).\n To stabilize, set your freezer control to a warmer setting, until your refrigerator is at a comfortable setting, and allow 24 hours for the temperature to stabilize.",
      "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ],
      "classificationClasses" : [ "use & care" ],
      "code" : "94",
      "displayOrder" : 0,
      "helpful" : 2,
      "notHelpful" : 8,
      "question" : "Why does my refrigerator seem to run too much, or for too long?"
   }, {
      "answer" : "French door models feature a two-door refrigerator on top and freezer drawer on the bottom. The lower freezer is a pull-out basket. Many French door models also offer filtered ice and water dispensers in the door.\n \n Side-by-side models feature two doors; the freezer is on the left and the refrigerator is on the right. The simple, yet stylish design makes it easy to organize and find items. Often they have ice and water dispensers in the door, and they work well when you don’t have a lot of space for the door to swing open.\n \n Top freezer models with the freezer on top are good for smaller kitchens, offering roomy storage on wide shelves and a lower cost of operation. The direction the door opens can often be reversed to meet your specific needs.",
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      "answer" : "If your water dispenser isn’t giving you any water, check the following:\n \n • Be sure your water supply is connected to the refrigerator (see the Installation Instructions).\n • Check that your household water line valve is open.\n • Make sure that your freezer door is closed. \n • Check the refrigerator’s ice and water filter cartridges, because they might be clogged. Replace the PureAdvantage™ filter cartridge if needed, pushing firmly until the filter snaps into place (you’ll hear a click when it’s back in place).",
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      "question" : "Why am I not getting water from my water dispenser?"
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      "answer" : "Yes, this is normal. These sounds can be caused by the freezer’s metal parts as they expand and contract with temperature changes, or by the circulation of the refrigerant that’s used to cool the freezer. The sounds will fade or disappear entirely as your freezer continues to run.",
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      "question" : "Is it normal to hear a popping or cracking sound when the freezer motor comes on?"
   }, {
      "answer" : "Electrolux’s Fast Ice™ setting makes ice up to 50% faster than normal, or about 6 pounds of ice every 24 hours. If you are not using Fast Ice™, your ice maker should produce approximately 4-5 pounds of ice every 24 hours. \n \n Up to 9 pounds in 24 hours under normal conditions - 0F freezer, 37F fresh food and based on bottom freezer models with exterior ice and water and a suggested MSRP greater than $2700.",
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      "question" : "How much ice does my Electrolux side by side refrigerator ice maker produce?"
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      "answer" : "To keep your ice tasting and smelling fresh:\n • Cover your stored foods tightly. Odors in your freezer can be caused by how food is stored.\n • Some foods have a strong odor, so be sure to cover them tightly. \n • Discard stale ice and allow the ice maker to produce a fresh supply.\n • If your refrigerator has air and water filters, try replacing them.",
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      "question" : "How can I keep my ice from my ice maker tasting and smelling fresh?"
   }, {
      "answer" : "It is normal for the outside freezer walls to be as much as 30ºF warmer than room temperature. This happens when the compressor is working to transfer heat from inside the freezer.",
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      "question" : "Why does the outside of my freezer feel warm?"
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      "answer" : "• A built-in range is designed to slide in and fit flush with your countertop. This is ideal for an island and can also be used in a regular setting to showcase a decorative backsplash. With a built-in range (also called a slide-in range), the cooktop and oven controls are at the front of the appliance.• A freestanding range is used in traditional installations (against the kitchen wall), and typically has controls at the back of the cooktop.",
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      "answer" : "If the temperature display is flashing, it means that the refrigerator’s electronic control system has detected a performance issue. Contact an Electrolux service provider for information about what the display means and what steps to take.",
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      "answer" : "If you’re having difficulty closing your refrigerator door:\n • Check to be sure nothing is preventing the door from closing, as items hanging over the edge of a shelf or bin can cause an obstruction.\n • Close both doors gently.\n • Ensure the floor is level and solid, and can adequately support the refrigerator. Contact a carpenter to correct a sagging or sloping floor.",
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      "question" : "What should I do if my refrigerator door will not close?"
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      "answer" : "Make sure both sides of the refrigerator’s drawers are completely on their tracks. As needed, clean the drawers, their runners, and the tracks.",
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      "question" : "What can I do to ensure the drawers in my refrigerator open easily and smoothly?"
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      "answer" : "Electrolux connected appliances enable you to remotely control and monitor your appliance using your smart phone, the Electrolux Oven app and wireless technology.",
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      "answer" : "Monitor and control your connect Electrolux Wall Oven anywhere, anytime. Key features include:  · Remote Oven Control: Save time and start delicious dishes from almost anywhere by preheating and setting your oven temperature remotely.  · Connected Cooking: Make air fried crispy shrimp tacos, baked heirloom tomato tarts and decadent coffee cakes – all from the touch of a button! Mouthwatering meals are effortless when using cooking modes such as Air Fry, Bake, Convection Bake, Convection Roast, Keep Warm and No Preheat from your smart device.  · Smart Phone Notifications: Receive real-time updates and cooking notifications when Preheat and Cook Times are complete.  · Cooking Reimagined: Enhance your culinary creativity and get the most out of your Electrolux Wall Oven by accessing helpful cooking tips, tricks, premium Electrolux recipes and helpful how-to videos.  · At Your Fingertips: Access important product and warranty information, troubleshooting assistance and customer support directly from the app.",
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      "answer" : "Currently three Electrolux appliances can connect and be remote controlled from the Electrolux app:  · The Electrolux Single Wall Oven (ECWS3011AS)  · The Electrolux Double Wall Oven (ECWD3011AS)  · The Electrolux Microwave Combination (ECWM3011AS)",
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      "helpful" : 4,
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      "question" : "Which Electrolux appliances are remote controlled by the app?"
   }, {
      "answer" : "Download the Electrolux Oven app from the Apple App Store or the Google Play Store, depending on which device you have: · Apple App Store · Google Play Store",
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   }, {
      "answer" : "The app titled Electrolux Oven is correct for wall ovens and micro-combi ovens. For your air purifier or robotic vacuum, please download the Electrolux Wellbeing App.",
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      "question" : "It says to download the Electrolux App, but I see multiple Apps? Which is correct?"
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