{ "approvalStatus" : "discontinued", "availableForPickup" : false, "badges" : [ ], "baseOptions" : [ { "options" : [ { "code" : "EI23BC37SS", "stock" : { "isValueRounded" : false, "stockLevel" : 0, "stockLevelStatus" : "inStock" }, "url" : "/c//p/EI23BC37SS", "variantOptionQualifiers" : [ ] } ], "selected" : { "code" : "EI23BC37SS", "stock" : { "isValueRounded" : false, "stockLevel" : 0, "stockLevelStatus" : "inStock" }, "url" : "/c//p/EI23BC37SS", "variantOptionQualifiers" : [ ] }, "variantType" : "ApolloColorVariantProduct" } ], "baseProduct" : "EI23BC37S", "brand" : "Electrolux", "categories" : [ ], "categoryUrl" : "", "classifications" : [ { "code" : "HDR_CertificationsApprovals", "features" : [ { "code" : "eluxClassificationCatalog/1.0/HDR_CertificationsApprovals.api_cert_energystar", "comparable" : true, "description" : "Basics,PL Product,LTI Energy,PLP,Key", "featureValues" : [ { "value" : "Yes" } ], "name" : "ENERGY STAR Certified", "range" : false } ], "name" : "Certifications and Approvals" }, { "code" : "HDR_GeneralSpecifications", "features" : [ { "code" : "eluxClassificationCatalog/1.0/HDR_GeneralSpecifications.api_2gen_annualenergy", "comparable" : true, "description" : "PL Product,LTI Energy", "featureValues" : [ { "value" : "659 kWh" } ], "name" : "Annual Energy", "range" : false }, { "code" : "eluxClassificationCatalog/1.0/HDR_GeneralSpecifications.api_2gen_reftype", "comparable" : true, "description" : "PL Product,LTI Energy", "featureValues" : [ { "value" : "R-134" } ], "name" : "Refrigerant Type", "range" : false }, { "code" : "eluxClassificationCatalog/1.0/HDR_GeneralSpecifications.api_2gen_warlabor", "comparable" : true, "description" : "PL Product", "featureValues" : [ { "value" : "1 Year" } ], "name" : "Warranty - Labor", "range" : false }, { "code" : "eluxClassificationCatalog/1.0/HDR_GeneralSpecifications.api_2gen_warparts", "comparable" : true, "description" : "PL Product", "featureValues" : [ { "value" : "1 Year" } ], "name" : "Warranty - Parts", "range" : false } ], "name" : "General Specifications" } ], "code" : "EI23BC37SS", "color" : "Stainless Steel", "colorVariants" : [ { "approvalStatus" : "discontinued", "badges" : [ ], "bestBuyFulfillment" : [ ], "categoryUrl" : "", "code" : "EI23BC37SS", "color" : "Stainless Steel", "colorPriority" : 1, "colorURL" : "https://frigidaire.bynder.com/transform/Thumbnail-90/8d02106d-25aa-4d5c-899f-25b69d1d416a/StainlessSteel", "deliveryLabel" : "Delivery", "description" : "FINISHED_GOODS", "dnsPageLable" : "How would you like to receive your order?", "freePickupTextLabel" : "Free pickup at", "gtin" : "00012505643460", "imagePolicy" : "gallerydimensions&imwidth=600&imheight=600", "isConsumerVisCA" : false, "isConsumerVisUS" : false, "manufacturer" : "Electrolux", "mapUSD" : 3149.0, "msrpCADFormattedValue" : "$0.00", "msrpUSD" : 3549.0, "name" : "Counter-Depth French Door Refrigerator with IQ-Touch™ Controls", "pdpTopHat" : [ ], "pdpVariantTopHatVisibility" : true, "pickUpLabel" : "In-store Pickup", "plpImage" : "https://frigidaire.bynder.com/transform/ce93a571-960c-4f40-8cf3-0f21d0c3e2b5/EI23BC37SS-HOV_628-psd", "saleable" : false, "shippingLabel" : "Shipping", "stock" : { "isValueRounded" : false, "stockLevel" : 0, "stockLevelStatus" : "inStock" }, "url" : "/c//p/EI23BC37SS" } ], "configurable" : false, "description" : "FINISHED_GOODS", "faqData" : [ { "answer" : "To self-clean your oven, follow these simple steps:\n • Remove the oven racks.\n • Set your oven control to “Clean.”\n • Select a cleaning time or choose a cleaning level: light, medium, or heavy. For typical cleaning needs, we recommend that you select a cleaning time of three hours or choose the medium setting.\n • Select “Start.” (To set a delayed start, see your Use & Care Guide.)\n Note: For safety reasons, the over door will remain locked until the oven cools down. When it is sufficiently cool, the door will automatically unlock.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "use & care" ], "code" : "20", "displayOrder" : 0, "helpful" : 17, "notHelpful" : 20, "question" : "How do I set my oven or range to self-clean?" }, { "answer" : "Error messages can vary. Refer to your Use & Care Manual to see if possible causes and solutions are listed for the error you are experiencing. In all error message instances, try pressing the cancel button or turning power off at the breaker for 5 minutes to see if the code clears. If the code reappears, please contact Electrolux's Consumer Care Center.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "200", "displayOrder" : 0, "helpful" : 12, "notHelpful" : 28, "question" : "What does it mean if my dishwasher display is showing an error message?" }, { "answer" : "A recipe for success in any kitchen, Electrolux built-in and freestanding ranges serve up a variety of cooking options in a stylishly designed range that looks good anywhere. From the oven to the cooktop, our ranges are full of thoughtful features that help serious multi-taskers in their kitchens.\n \n Available in electric, gas and dual-fuel configurations, Electrolux ranges are perfect for replacement, remodels or new construction.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "19", "displayOrder" : 0, "helpful" : 15, "notHelpful" : 23, "question" : "What are the advantages of an Electrolux range?" }, { "answer" : "You can find the rinse aid dosage level in the display window by pressing and holding RINSE for 5 seconds. The rinse aid dosage level will be displayed as L1 (the lowest), L2, L3 or L4 (the highest). Press DELAY to toggle through to the desired level. The selected setting will start blinking in the display and a beeping sound will confirm that the setting has been saved.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "194", "displayOrder" : 0, "helpful" : 5, "notHelpful" : 3, "question" : "How do I adjust the rinse aid level?" }, { "answer" : "To ensure your dishes are dry after your dishwasher cycle is complete, follow these easy steps:\n - Check the racks are loaded correctly. Cups and bowls should be loaded facing down, to allow for maximum drying and to prevent water from collecting in them. For additional recommendations on proper loading, refer to your Use & Care Manual.\n - Check the rinse aid and see if it needs to refilled. Rinse aid is a very important part of maximizing your dishwasher's drying capability.\n - Use Hi-Temp, Sanitize and/or Max Dry options\n \n Tip: It's recommended that your water heater setting is at least 120° F (49°C).", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "196", "displayOrder" : 0, "helpful" : 5, "notHelpful" : 5, "question" : "How can I improve the drying results with my dishwasher?" }, { "answer" : "If your range does not appear to be level, try the following:• Adjust the range’s leveling legs. It’s possible that your oven was not level when it was installed. To check this, simply place a rack in the center of the oven, then place a level on the rack and adjust the leveling legs.• Check your kitchen cabinet alignment. The position of your cabinets may make your oven appliance appear to not be level. Be sure your cabinets are square, and that they leave sufficient room for appliance clearance.
• Be sure your kitchen floor is level. Check your floor to be sure it’s level, strong, and stable enough to adequately support the appliance. If the floor is sagging or sloping, you might want to contact a carpenter to correct it.

", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "2", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 4, "question" : "What should I do if my range does not appear to be level?" }, { "answer" : "If your dishwasher was recently installed and hooked up to a food waste disposer, make sure the disposer is empty and the knockout plug has been removed. It is usually located inside the food waste disposer inlet.\n \n - You will also want to ensure the sink spigot is not clogged. \n - Ensure the drain hose is free of kinks and bends. \n - Check to see if the cycle is complete, not in a pause. \n - Check the cylinder fine and coarse filter for food debris. For instructions to clean the filters, refer to your Use & Care Manual.\n \n If these tips do not address your concerns, please contact Electrolux's Consumer Care Center.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "199", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 19, "question" : "What should I do if my dishwasher is not draining?" }, { "answer" : "Electrolux ranges offer thoughtful design, both inside and out. Luxury-Glide® oven racks with a ball-bearing system are so smooth, they extend effortlessly.", "classificationClasses" : [ "General" ], "code" : "22", "displayOrder" : 0, "helpful" : 21, "notHelpful" : 14, "question" : "What are luxury-glide® oven racks?" }, { "answer" : "If you see an “E” and two digits, it means that the oven has detected a condition it needs to check. To help correct this, try the steps below:\n • Reset the cooktop’s main controls by turning the power to your cooktop off, and then back on.\n • Check to see if the rest of your oven is operating.\n • Be sure that the time of day is set. The time must be set in order for the oven to operate.\n If you continue to see the “E,” record the number and turn the power supply back off. Then contact your dealer, installing agent, or authorized service provider, or contact Electrolux at \n 1-877-4 ELECTROLUX.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "21", "displayOrder" : 0, "helpful" : 21, "notHelpful" : 26, "question" : "What should I do if my oven control panel beeps and cooktop control displays any “e” code error (for example “e11,” “e13,” or “e14”)?" }, { "answer" : "If your cooktop’s gas burners don’t light, check the following:\n • The control knob. Be sure the control knob is completely turned on. Push it in and turn it to “Light” until the burner ignites, then turn the knob to the desired flame level.\n • The burners. Check your burners for clogs. Be sure to turn them off, then use a small-gauge wire or needle to clean their openings. For detailed instructions, see your Use & Care Guide.\n • Your electricity source. If a power outage has occurred, you might want to call your local electric company.\n If the burners still do not light, contact your dealer, installing agent, or authorized service provider, or contact Electrolux at 1-877-4 ELECTROLUX", "categories" : [ "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "23", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 7, "question" : "What should I do if my gas burners don’t light?" }, { "answer" : "Designed with a dual-flame, sealed burner, this cooktop offers the widest range of BTU performance in the industry, for the utmost versatility – from a roaring 18,000-BTU boil to a gentle 450-BTU simmer.", "classificationClasses" : [ "General" ], "code" : "24", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 2, "question" : "How does the min-2-max™ burner work on my gas cooktop?" }, { "answer" : "Prior to using your cooktop for the first time, apply recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. The special cooktop cleansing cream leaves a protective finish that helps prevent scratches and abrasions.\n \n To further prevent scratches on your cooktop surface:\n \n • Be sure that the cooktop and any pots, pans, or utensils you use are clean. If coarse particles (such as salt) come between your cooktop and utensils, scratches can result.\n • Use pots and pans that have a smooth, flat bottom.\n • Use cleaning materials that are recommended for ceramic/glass cooktops.\n \n Any small scratches that occur will not affect your cooktop’s performance, and will become less visible over time.", "categories" : [ "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges" ], "classificationClasses" : [ "use & care" ], "code" : "25", "displayOrder" : 0, "helpful" : 11, "notHelpful" : 6, "question" : "How can I prevent scratches on my electric or induction cooktop?" }, { "answer" : "Yes, this is normal. Bubbling or gurgling sounds can occur as the refrigerant, which is used to cool the freezer, circulates throughout the system.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "use & care" ], "code" : "110", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 2, "question" : "Is it normal to hear a bubbling or gurgling sound from my refrigerator?" }, { "answer" : "If you see an \"E\" and two digits, it means that the cooktop has detected a condition it needs to check. To help correct this, try the following recommendations:\n • Rest the cooktop's main controls by turning the power to your cooktop off, and then back on,\n • Be sure that the time of day is set. The time must be set in order for the cooktop to operate.\n \n If you continue to see the \"E,\" record the number and turn the power supply back off. Then contact your dealer, installing agent, or authorized service provider, or contact Electrolux at 1-877-4 ELECTROLUX.", "categories" : [ "M_FoodPreparation_Cooktops", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops_Gas", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops", "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "118", "displayOrder" : 0, "helpful" : 7, "notHelpful" : 17, "question" : "What should I do if my cooktop control displays any \"E\" code error (for example \"E11,\" \"E13,\" or \"E14\")?" }, { "answer" : "If your cooktop’s electric burners don’t turn on, check the following:\n \n • The control. Be sure to the use correct control for the element needed and ensure that it is ON.\n • The heat setting. Turn the control to a slightly higher setting until the element comes on.\n • Power to appliance. Reset the cooktop by turning the breaker off and on again.\n • Your electricity source. If a power outage has occurred, you might want to call your local electric company.\n \n If the burners still do not turn on then contact your dealer, installing agent, or authorized service provider, or contact Electrolux at 1-877-4 ELECTROLUX.", "categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "115", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 10, "question" : "What should I do if my electric burners don’t turn on?" }, { "answer" : "If you have cast-iron grates, follow these steps:\n • Wash the grates in the dishwasher.\n • Coat the grates with a thin layer of cooking oil.\n • Bake the grates in the oven on 350°F for 10 minutes.\n \n If you have porcelain-coated grates, simply place them in the dishwasher and coat any unfinished areas with a thin layer of cooking oil after washing.", "categories" : [ "M_FoodPreparation_Cooktops_Gas", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "use & care" ], "code" : "114", "displayOrder" : 0, "helpful" : 12, "notHelpful" : 2, "question" : "How can I clean my gas cooktop grates?" }, { "answer" : "To close an open door when it’s in the locked position and the door is open, press and hold the oven door light switch while following these simple steps:\n • Program the oven to self-clean.\n • Wait 20 seconds.\n • Cancel self-clean.\n • Wait 20 seconds.\n You should then be able to close the door.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "12", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 2, "question" : "My range door is open and in the locked position. How can I close it?" }, { "answer" : "Designed with a dual-flame, sealed burner, this cooktop offers the widest range of BTU performance in the industry, for the utmost versatility – from a roaring 18,000-BTU boil to a gentle 450-BTU simmer so you can easily go from simmer to boil.", "classificationClasses" : [ "General" ], "code" : "123", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 2, "question" : "How does the min-2-max™ burner work on my gas cooktop?" }, { "answer" : "Prior to using your cooktop for the first time, apply the recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. The special cooktop cleansing cream leaves a protective finish that helps prevent scratches and abrasions. To further prevent scratches on your cooktop surface: Be sure that the cooktop and any pots, pans, or utensils you use are clean. If coarse particles (such as salt) come between your cooktop and utensils, scratches can result. Use pots and pans that have a smooth, flat bottom. Use cleaning materials that are recommended for ceramic/glass cooktops. Any small scratches that occur will not affect your cooktop’s performance, and will become less visible over time.", "categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "use & care" ], "code" : "124", "displayOrder" : 0, "helpful" : 8, "notHelpful" : 6, "question" : "How can I prevent scratches on my electric or induction cooktop?" }, { "answer" : "If your induction cooktop doesn’t seem to be heating, it might be because:\n • You need to check the placement of your cookware. If you have an induction cooktop, be sure that the bottom of your pot or pan is large enough for the cooking zone you’re using, and that it is centered on it.\n • Your cookware isn’t compatible with an induction cooktop. Our induction cooktop surfaces are compatible with most cookware you might use—if a magnet sticks to the bottom of your pot or pan, it will work on an induction cooktop.\n • No cookware was placed on your induction cooktop. If you’re using an induction cooktop, it will not turn on unless a pot or pan has been placed on it.\n • The cooktop’s control needs to be adjusted. Make sure the right control is turned on for the element you’re using, and that the setting isn’t too low. (Try turning it to a slightly higher setting until the element turns on.)\n • The wiring is not complete. Contact your local dealer, installing agent, or authorized service provider, or contact Electrolux at 1-877-4 ELECTROLUX.", "categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "125", "displayOrder" : 0, "helpful" : 5, "notHelpful" : 6, "question" : "What should I do if my induction cooktop doesn’t seem to be heating?" }, { "answer" : "Electrolux ranges offer Perfect Convect3®, which features a third convection element for consistently even results, up to 30% faster cooking times, and even more baking options.\n \n Convection cooking is cooking with the added advantage of airflow circulation, which allows for a more even distribution of heat. By using the forced flow of hot air, convection cooking produces the following benefits:\n • Cooking time is approximately 25 – 30% faster than in conventional ovens, saving energy.\n • The more even distribution of heat results in food that is more evenly baked.\n • Generally, less heat is required than with a conventional oven – a convection oven usually cooks at 25°F below a conventional oven's required temperature. So simply program your oven according to your recipe’s temperature requirements and press “Convection Conversion,” and the oven will automatically convert the temperature.", "classificationClasses" : [ "General" ], "code" : "13", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 2, "question" : "What is perfect convect3®, and how does convection cooking work?" }, { "answer" : "There are many factors that can affect cooking, but you can help ensure best results by following these recommendations:• Use heavier, high-quality cookware that is compatible with induction. High-quality cookware that is heavier and has a flat bottom will help your food cook more evenly.Quick Start Guide", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ], "classificationClasses" : [ "General" ], "code" : "52", "displayOrder" : 0, "helpful" : 124, "notHelpful" : 187, "question" : "I am a new owner of an Electrolux Front Load Washer and would like a Quick Start Guide" }, { "answer" : "For optimal care of your washer, please refer to the guidelines included in your Use & Care Guide. However, here are some quick tips:\n \n Promptly remove finished loads\n Clean the top and sides of the washer with a damp cloth or mild soap and water. Be sure to avoid hard, gritty or abrasive cleansers.\n Crack the door open when your washer is not in use to keep it fresh. Some models have a feature that props the door open when the washer is not in use.\n When washing heavily soiled items, shake or brush off excess dirt and sand before putting them in the washer. If any dirt remains in the drum after washing, wipe it with a non-abrasive cleaner, then rinse.\n Most models have a System Clean Cycle or Clean Washer Cycle and will automatically prompt you to run the cycle every 50 wash cycles. This feature uses hot water and two rinses to remove any odor-causing residue in your washer. Your Use & Care Guide will provide more information.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ], "classificationClasses" : [ "use & care" ], "code" : "53", "displayOrder" : 0, "helpful" : 187, "notHelpful" : 210, "question" : "What is the best way to care and clean for my Electrolux Front Load Washer?" }, { "answer" : "Electrolux Pedestal Drawers can help you organize your entire laundry room. They’re perfect for storing laundry supplies, extra towels, cleaning supplies and more. They can also ensure your washer is at the optimal height for loading and unloading.\n \n If Pedestal Drawers won’t work in your laundry room, you may also consider using a Stacking Kit, which allows you to stack your units for convenient installation in closets and other compact spaces.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ], "classificationClasses" : [ "use & care" ], "code" : "54", "displayOrder" : 0, "helpful" : 37, "notHelpful" : 25, "question" : "What are Pedestal Drawers and what are the benefits of using them?" }, { "answer" : "If your unit has reversible doors, there will be visible notches where the hinge can be reattached. You may also review the Installation Guide in your Complete Owner's Guide to check if your unit has reversible doors. To review your Complete Owner's Guide, go to the product support page search for your model number, click on your model number, and scroll down to the Manuals section.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ], "classificationClasses" : [ "General" ], "code" : "55", "displayOrder" : 0, "helpful" : 27, "notHelpful" : 12, "question" : "How can I tell if my unit has reversible doors?" }, { "answer" : "Electrolux recommends using a high-efficiency (HE) detergent for front load washers. HE detergents are designed for front load washers like ours, which use lower water levels. They are also formulated to reduce soap suds and ensure proper cleaning.\n \n Non-HE detergents may cause excessive generation of soap suds and result in detergent residue on your clothing at the end of the cycle.\n \n Always refer to your detergent manufacturer instructions for the proper dosage. Do not fill any compartments in your dispenser beyond the maximum amount line or limit.\n \n For 300 and 400 series models: If detergent packs are used, please place the detergent pack directly into the washer drum BEFORE placing laundry into the unit. This will help mix the detergent into the water. Do not place the detergent pack in the detergent dispenser as the gel coating may cause the detergent dispenser to become clogged.\n \n For 500 and 600 series models with the Adaptive Dispenser: You may add the recommended quantity of (one or two) high efficiency detergent packs to the detergent pack compartment in the dispenser. Remember to select PODS on the display options when using detergent packs. Do not place more than 2 detergent packs into the dispenser. When using the fast wash cycle, only 1 detergent packs should be used. \n \n For 500 and 600 series models without the Adaptive Dispenser - You can place the detergent pack directly into the washer drum BEFORE placing laundry into the unit. Do not place the detergent pack in the detergent dispenser.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "56", "displayOrder" : 0, "helpful" : 91, "notHelpful" : 33, "question" : "What type of detergent should I use with my Electrolux Front Load Washer?" }, { "answer" : "If you have cast-iron grates, follow these steps:\n • Wash the grates in the dishwasher.\n • Coat the grates with a thin layer of cooking oil.\n • Bake the grates in the oven at 350°F for 10 minutes.\n \n If you have porcelain-coated grates, simply place them in the dishwasher and coat any unfinished areas with a thin layer of cooking oil after washing", "categories" : [ "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "use & care" ], "code" : "14", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 3, "question" : "How can I clean my gas range grates?" }, { "answer" : "Electrolux’s Perfect Steam™ technology is a feature that is available on some models. It reduces wrinkles and freshens clothes, and has an “Add Steam” option that can be selected with many cycles.\n \n Download the Owner’s Manual on the Owner Support page for additional information on your product.\n \n Friendly reminder: It is not recommended to use fabric softener sheets with steam cycles or steam options as it may cause staining on your clothes.", "categories" : [ "M_FabricCare_Dryer", "M_FabricCare", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "142", "displayOrder" : 0, "helpful" : 23, "notHelpful" : 16, "question" : "What is Perfect Steam™ and when is it best to use?" }, { "answer" : "Electrolux Dryers come with a variety of dry options. Your Owner’s Manual will give you more information on those applicable to your model.\n \n For 400, 500 and 600 series models:\n To select or delete an option, press Options; scroll through the options until the indicator light for the desired option flashes, then press Set. The indicator will be illuminated when the option has been selected and the light will go off when the option has been deleted. \n \n To change a cycle option once the cycle as begun, simply press the Start/Pause button, make a new selection and press Start/Pause again", "categories" : [ "M_FabricCare_Dryer", "M_FabricCare" ], "classificationClasses" : [ "General" ], "code" : "141", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 24, "question" : "How do I select my Options?" }, { "answer" : "A Ventless or Condensation Dryer is an eco-friendly unit that does not recycle heat from your home. It’s smaller than a traditional dryer and easy to install.\n \n The condensation process requires access to cool air. Therefore, the laundry room or closet door where the unit is located should be kept open to allow for proper air circulation.\n \n This type of dryer may have extended drying times compared to a traditional front load dryer.\n \n The water container should be emptied after every load – unless the draining kit has been installed. The condenser also requires periodic cleaning. Please refer to your Owner’s Manual for detailed care and cleaning instructions.", "categories" : [ "M_FabricCare_Dryer", "M_FabricCare" ], "classificationClasses" : [ "use & care" ], "code" : "149", "displayOrder" : 0, "helpful" : 19, "notHelpful" : 16, "question" : "How is a Ventless (Condensation) Dryer different than other Electrolux Dryers and what do I need to know to optimize the performance?" }, { "answer" : "Some noises are perfectly normal and part of the washer’s operations:\n \n Drain hose: The washer has a flexible drain hose to carry water from the washer to the stand pipe of your home. You may hear water flowing into your stand pipe.\n Water Valves / Dispenser: As water enters the dispenser, it is common to hear a water flowing sound. This sound may vary slightly based on the water pressure in your home.\n Door lock: Your washer is equipped with a door lock with an electric solenoid. There will be a clicking sound as the washer door is being locked and unlocked.\n Drain / Pumps: Your washer is equipped with multiple high velocity system pumps. It is normal to hear humming and gurgling sounds as water is either pumped from the washer during the drain phase or recirculated during the prewash and wash phases. Both of these sounds are normal and indicate your pump is functioning correctly.\n High Speed motor: A powerful motor is used to drive the washer tub to high spin speeds to extract water from your load. You will hear a sound associated with these higher spin speeds. This sound is normal and may vary slightly as the spin speed varies with the load size and cycle selected\n \n \n \n It is also normal for a heavy wash load to occasionally produce a thumping sound at the beginning of the Spin cycle. Belt buckles or other metal fasteners on items being washed may cause rattling or clanking sounds, too. You can fasten these items or turn garments inside out to reduce the sounds.\n \n Rattling or clanking may also be caused by foreign objects (such as coins) in the drum. If you think this is the issue, stop the washer and check for any objects in the drum. If none are present and the sound continues, we recommend running an empty load to see if the noise still continues. This will allow you to determine if the noise is coming from the unit or an article that was being washed. If the noise is still present during the empty load, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "67", "displayOrder" : 0, "helpful" : 19, "notHelpful" : 19, "question" : "Is it normal for my washer to make sounds or noises?" }, { "answer" : "If your dryer seems to be taking too long to dry a load, try the following:\n \n \n \n If your dryer seems to be taking too long to dry a load, try the following:\n \n Clean the Lint screen / Filter after every use. You can also wash the lint screen in warm, soapy water to remove any residue, then dry it thoroughly before replacing.\n Check the cycle or temperature setting. Some cycles or options require more time to dry such as Low Heat, More Dry or Eco. \n Do not dry a load that’s too big or too small. If your dryer is over-loaded, it will take longer to dry your clothes. Items need room to tumble freely in order to dry well, and you also need enough items in the drum for proper tumbling.\n Sort the items you are drying. Dry items of similar fabric and weight in the same load.\n Take humidity into account. Drying times will be longer in areas where humidity is high.\n Check the dryer’s moisture sensor bars. To locate the moisture sensor bars, please refer to your Owner’s Manual. Fabric softener sheets can leave a residue on the moisture sensor bars in the dryer, which can inhibit their ability to accurately sense wet clothes. Remove the residue by wiping the moisture sensor bars with rubbing alcohol.\n Check for adequate ventilation. If your dryer is installed in a closet or under a counter, it might not be getting the ventilation needed for proper drying.\n Check and clean the exhaust duct. Be sure the exhaust duct is not clogged or blocked. If the problem continues consider having it cleaned by an authorized service provider. Refer to the installation instructions for appropriate placement and size of the exhaust duct.\n Be sure you’re connected to a 240-volt circuit. Refer to the Installation instructions.\n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Dryer", "M_FabricCare", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "155", "displayOrder" : 0, "helpful" : 15, "notHelpful" : 32, "question" : "My dryer seems to take a long time to dry a load of clothes. Can I do anything to adjust this?" }, { "answer" : "Some noises are perfectly normal with your Electrolux dryer.\n \n The dryer drum is supported by a set of suspension rollers. At times there may be a thumping or rolling sound when the dryer starts. This may happen if the dryer has not been in use for a period time, or after a heavy load has remained in the dryer drum for an extended period time. The noise should go away as the dryer operates.\n Your dryer is equipped with a high volume air handling system. In some cases there may be sounds associated with air movement throughout the dryer, including the air duct, blower, and exhaust system. This is normal and can vary with the load size.\n For Gas models: You may hear a clicking sound during operation as the valve opens and closes to control the gas flow.\n For Gas models: When the gas burner is operating, there may be sounds generated as the air flow mixes with the gas flame. This noise is normal and will only occur when the gas is ignited.\n Some additional tips if you are experiencing other types of noises:\n \n Check for belt buckles or other fasteners on clothing items being dried that may cause rattling or clanking sounds. TIP: Fasten these items or turn your clothing inside out to reduce sounds.\n Check the pockets! Rattling and clanking can also be caused by loose or foreign objects such as coins in the dryer drum.\n Simply stop the dryer and check for any objects. If you don’t find anything and the noises continue, try running an empty load to see if the noise persists. This will allow you to determine if the noise is coming from the dryer or an article of clothing.\n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Dryer", "M_FabricCare", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "154", "displayOrder" : 0, "helpful" : 10, "notHelpful" : 37, "question" : "Is it normal for my dryer to make sounds or noises?" }, { "answer" : "You can also check the following:\n \n Cycle or temperature setting. Please note that some cycles will tumble with low heat.\n Outlet wiring. Have a qualified electrician or installer verify that the voltage supplied is correct (240V).\n Gas supply value (for gas models only). Be sure the gas supply valve to the dryer is open.\n Gas supply tank (for gas models only). If you have a gas dryer and your LP gas tank is empty, refill or replace the tank. If there has been an interruption in the natural gas supply, call your natural gas company.\n Air supply around a gas dryer. The dryer needs space around it for proper ventilation to support the gas burner. Do not stack or place laundry or rugs against the front or back of the dryer.\n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Dryer", "M_FabricCare", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "156", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 48, "question" : "My dryer is running but does not seem to be heating. What should I do?" }, { "answer" : "Yes, it is normal for a small amount of water to remain in the dispenser drawer. This is a result of the siphoning action and part of the operation of the washer. If you like, you can simply remove the dispenser drawer and empty the water. Don’t forget to regularly clean your dispenser drawer to prevent clogs and buildup. For more information, please refer to your Use & Care Guide in the Care and Cleaning section.\n \n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "72", "displayOrder" : 0, "helpful" : 28, "notHelpful" : 14, "question" : "Is it normal for water to collect in the dispenser compartment?" }, { "answer" : "If your clothes seem wetter than they should be after the Spin cycle, please check the following:\n \n The drain hose should be straight and unclogged. It should be securely inserted into the standpipe, but not so far in that it reaches the trap area of the standpipe plumbing. Inserting the drain hose too far can cause water from the drain to slowly siphon back into the washer.\n The load might be too small. If so, add a few similar items.\n The load might be too big. The drum of our washer should not be tightly packed with clothes (door should close easily).\n If this doesn’t happen often, select the Rinse and Spin cycle and deselect Extra Rinse as an option. This will allow the washer to perform only the Spin cycle on the load.\n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "73", "displayOrder" : 0, "helpful" : 27, "notHelpful" : 21, "question" : "If my clothes are too wet after the Spin cycle, what can I do?" }, { "answer" : "If water is leaking from your washer, check the list below:\n \n Is the drain clogged? If so, it will need to be cleaned, you may need to contact a plumber.\n Is the drain hose restricted or out of the standpipe? If it is out of the standpipe, you will need to secure it. You can do this by bending the end to form a hook, placing the hooked end into the standpipe, and tying the hose to the standpipe or a faucet with a cable tie (one was supplied with the washer), strong filament tape or duct tape.\n Are the fill hose connections loose or cross-threaded at the faucet or washer? Check by realigning the threads, make sure that the rubber sealing washers are in good shape and seated properly, and tighten the hose connections. If they are loose, you might need to reinstall or replace the rubber sealing washers.\n Are you using a non-HE detergent or too much detergent or do you have soft water? Using a non-HE detergent, or using too much detergent in soft water, can cause suds to overflow the washer. This may seem like a leak if the suds flow or drip onto the floor. To avoid this, use an HE detergent, and reduce the amount of detergent you use if your water is soft.\n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "76", "displayOrder" : 0, "helpful" : 11, "notHelpful" : 60, "question" : "What should I do if my washer is leaking water?" }, { "answer" : "A number of things can increase the amount of suds produced when you wash a load of laundry, including:\n \n Detergent amount. For the best results, follow directions on the detergent bottle for the recommended amount of detergent, with adjustments for type and amount of soil, load size, and water hardness and temperature. The following scenarios may require the use of less detergent: small loads, less-soiled loads, hot water and soft water. Likewise, the following scenarios may result in the need for slightly more detergent: large loads, heavier-soiled loads, hard water or cold water.\n Soft water. You need less detergent when the water supply is naturally soft or mechanically softened.\n Detergent type. Your detergent should be compatible with your washer type. High-efficiency (HE) detergents are recommended for front load washers. They are formulated to reduce suds and ensure proper cleaning.\n Pretreated items. Because pretreated products remain on items that go in the wash, they can add to the amount of suds that your detergent normally produces. When using these products, simply use less than the recommended amount of detergent.\n Other laundry products. Products such as oxygen bleach can produce extra suds. Simply reduce the amount of detergent you use when you are also using products such as oxygen bleach.\n \n You can remove excess suds by stopping the washer and performing one of the following procedures:\n \n Rewash the load in cold water without detergent and repeat, if necessary, until the final rinse water is clear.\n Select the Rinse and Spin cycle, which will cause the unit to run a short cycle that will rinse the extra detergent from the load. If the suds are excessive, this may need to be done multiple times before the clothes are fully rinsed of the excessive detergent.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "78", "displayOrder" : 0, "helpful" : 15, "notHelpful" : 10, "question" : "My washer produces a lot of suds. How can I reduce them?" }, { "answer" : "Detergent residue can be caused by any of the below:\n \n Powder detergent that does not dissolve.\n Using too much detergent.\n Incomplete rinsing caused by an overloaded drum.\n Misuse of liquid fabric softener.\n Hard water.\n Low water pressure.\n Placing detergent, fabric softener or bleach in the wrong compartment of the dispenser.\n To remove detergent residue, rewash the load in cold water without detergent and, if necessary, repeat until the final rinse water is clear. Or you may select the Rinse and Spin cycle, which will cause the unit to run a short cycle that will rinse the extra detergent from the load. If the suds are excessive, this may need to be done multiple times before the clothes are fully rinsed of the excessive detergent.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "79", "displayOrder" : 0, "helpful" : 10, "notHelpful" : 9, "question" : "What causes detergent residue on fabric/clothing?" }, { "answer" : "

Brown streaks, spots, or other marks are most likely caused by food boiling over and then being cooked onto your oven’s surface. You can remove them by carefully using a razor blade to scrape them off. 

Tip: Prior to using your cooktop for the first time, apply the recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. This will make future cleanup of food easier, and the special cooktop cleansing cream leaves a protective finish that helps prevent scratches.

", "categories" : [ "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges" ], "classificationClasses" : [ "use & care" ], "code" : "8", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 0, "question" : "How can I prevent or remove brown streaks or marks on my electric or induction cooktop surface?" }, { "answer" : "When cleaning your microwave, first be sure to disconnect the power cord or leave the door open to deactivate the oven during cleaning. Then simply wipe the interior or exterior with mild soap and water, rinse it, and use a soft cloth to dry it. Do not use any type of household cleaner, a chlorine-based product, or an abrasive cleaner.\n \n Tip: For an added fresh touch, try using a mixture of cloves and mild soap for cleaning.", "categories" : [ "M_FoodPreparation_Microwaves", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves_OverTheRange", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "CC_FrigNav_Vents_OTR_Inserts_Undercabinet", "M_FoodPreparation_Microwaves", "M_FoodPreparation_Ventilation", "M_FoodPreparation_Microwaves_BuiltIn", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves" ], "classificationClasses" : [ "use & care" ], "code" : "81", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 2, "question" : "How can I best clean my microwave?" }, { "answer" : "If your oven does not appear to be level, check your kitchen cabinet alignment. The position of your cabinets may make your oven appliance appear to not be level. Be sure your cabinets are square, and that they leave sufficient room for appliance clearance.", "categories" : [ "M_FoodPreparation_WallOvens", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Single", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_MicrowaveCombination", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Double", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "166", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 0, "question" : "What should I do if my oven does not appear to be level?" }, { "answer" : "Electrolux built-in microwave ovens don’t just look great – their high performance power takes the work out of preparing quick, convenient meals. Space-saving design makes them a perfect fit for your kitchen, giving you a look you’ll truly love.", "categories" : [ "M_FoodPreparation_Microwaves_BuiltIn", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves" ], "classificationClasses" : [ "General" ], "code" : "84", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 14, "question" : "What are the advantages of an Electrolux built-in microwave?" }, { "answer" : "The Control Lock/Child Lock prevents unwanted oven operation by small children. The oven can be set so that the control panel is deactivated or locked. To set, press User Pref, the number 1, and then press the START pad. Should a pad be touched, CONTROL LOCK/CHILD LOCK ON will appear in the display. \n \n To cancel, press User Pref and STOP/CLEAR pad.", "categories" : [ "M_FoodPreparation_Microwaves", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves_OverTheRange", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "CC_FrigNav_Vents_OTR_Inserts_Undercabinet", "M_FoodPreparation_Microwaves", "M_FoodPreparation_Ventilation", "M_FoodPreparation_Microwaves_BuiltIn", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves" ], "classificationClasses" : [ "use & care" ], "code" : "85", "displayOrder" : 0, "helpful" : 5, "notHelpful" : 58, "question" : "How does the control lock/child lock work?" }, { "answer" : "Freshness in your refrigerator or freezer can be affected by how food is stored. Some foods have a strong odor, so be sure to cover them tightly. \n \n After you’ve checked how your food is stored, try cleaning the interior of your freezer with a sponge, warm water, and baking soda.\n \n Some Electrolux refrigerator models have an air filter to help keep the air in your refrigerator as fresh as possible. If yours does, check the filter and be sure to replace your PureAdvantage™ air filter every six months.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "use & care" ], "code" : "87", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 8, "question" : "How can I keep my refrigerator or freezer smelling fresh?" }, { "answer" : "To register your microwave, simply call Electrolux at 1-877-4 ELECTROLUX, visit electroluxappliances.com, or drop your product registration card in the mail.\n • You will need to know your model and serial number, which can be found on the serial plate located on inside of the microwave on the lower left side of the door. This information can also be found on your product registration card.\n • You will also need to know the date of purchase of your appliance, shown on your receipt.\n \n Tip: It's always a good idea to record your microwave’s model number, serial number, and the date of purchase, as well as to save your receipt.", "categories" : [ "M_FoodPreparation_Microwaves", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves_OverTheRange", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "CC_FrigNav_Vents_OTR_Inserts_Undercabinet", "M_FoodPreparation_Microwaves", "M_FoodPreparation_Ventilation", "M_FoodPreparation_Microwaves_BuiltIn", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Microwaves" ], "classificationClasses" : [ "General" ], "code" : "86", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 1, "question" : "How do I register my Electrolux microwave?" }, { "answer" : "Electrolux ovens offer thoughtful design, both inside and out. Luxury-Glide® oven racks with a ball-bearing system are so smooth, they extend effortlessly.", "categories" : [ "M_FoodPreparation_WallOvens", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Single", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_MicrowaveCombination", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection", "M_FoodPreparation_WallOvens_Double", "M_FoodPreparation", "View-All-Smudgeproof", "M_FoodPreparation_WallOvens", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "168", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 6, "question" : "What are Luxury-Glide® oven racks?" }, { "answer" : "Our Store Locator will help you find the Electrolux dealer nearest you. Search both retail and online stores, as the selection varies. Call ahead before going to a retail store to make sure your particular model is in stock. We do also sell various models directly on our website.", "categories" : [ "M_FloorCare_Vacuums", "M_FloorCare" ], "classificationClasses" : [ "General" ], "code" : "179", "displayOrder" : 0, "helpful" : 70, "notHelpful" : 33, "question" : "I am looking for a particular Electrolux model. Where can I purchase it?" }, { "answer" : "If your ice maker won’t stop making ice, it might be because its wire signal arm is being held down by an item in the freezer, or by ice cubes that have frozen together over the arm. If you see that this is the case, simply release the arm by moving the item or removing any ice cubes.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "90", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 8, "question" : "If my ice maker continuously makes ice, what should I do?" }, { "answer" : "After properly loading your dishwasher, follow these simple steps to get started:\n - Add detergent to the dispenser making sure to not exceed the max amount.\n - Add rinse aid if needed\n - Select your desired cycle(s).\n - Select your options.\n - Press start and immediately close the door.\n \n The LED light above your selection will turn ON when a cycle or option is chosen and will turn OFF when it is deselected.\n \n Tip: If the dishwasher is not closed within a few seconds of selecting start, you may need to reselect your cycles and options.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "184", "displayOrder" : 0, "helpful" : 6, "notHelpful" : 7, "question" : "How do I start my dishwasher?" }, { "answer" : "Products that are ENERGY STAR® qualified are equivalent to or better than standard products, with one important difference: They use less energy. To earn the ENERGY STAR® rating, products must meet strict energy efficiency criteria set by the U.S. Environmental Protection Agency or the U.S. Department of Energy. Because they use less energy, these products save money on your electricity bill and help protect the environment by reducing harmful emissions from power plants. Plus, you get all of the features and quality you expect. \n \n For more information: https://www.energystar.gov/products/what_makes_product_energy_star", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "183", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 3, "question" : "What does Energy Star® qualified mean?" }, { "answer" : "To sanitize your dishes and glassware, select the SANITIZE option. This option heats the water temperature in the final rinse to 157°F (69.4°C) and maintains that temperature for 7 minutes. SANITIZE is available in AUTO, HEAVY, and NORMAL cycles. Only these sanitization cycles have been designed to meet NSF requirements. The cycle time will be extended until the proper water temperature is reached.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "186", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 0, "question" : "How does the Sanitize option work on my dishwasher?" }, { "answer" : "Your refrigerator might seem to run more than normal if:\n \n • The room or outdoor temperature is hot. It's normal for the refrigerator to work harder, and run longer, under these conditions.\n • You use the ice maker, which can cause the unit to run more.\n • The door has been opened frequently. If warm air has been allowed in to the refrigerator, simply leave the door closed for awhile-the temperature will return to its desired setting.\n • Your refrigerator doors need to be completely closed.\n • Your refrigerator has recently been disconnected for a period of time. After it starts up again, it will work harder to cool down completely (which can take up to 12 hours).\n To stabilize, set your freezer control to a warmer setting, until your refrigerator is at a comfortable setting, and allow 24 hours for the temperature to stabilize.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "use & care" ], "code" : "94", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 8, "question" : "Why does my refrigerator seem to run too much, or for too long?" }, { "answer" : "Electrolux connected appliances enable you to remotely control and monitor your appliance using your smart phone, the Electrolux Oven app and wireless technology.", "code" : "201", "displayOrder" : 0, "helpful" : 14, "notHelpful" : 10, "question" : "What is an Electrolux Connected Appliance?" }, { "answer" : "Monitor and control your connect Electrolux Wall Oven anywhere, anytime. Key features include: · Remote Oven Control: Save time and start delicious dishes from almost anywhere by preheating and setting your oven temperature remotely. · Connected Cooking: Make air fried crispy shrimp tacos, baked heirloom tomato tarts and decadent coffee cakes – all from the touch of a button! Mouthwatering meals are effortless when using cooking modes such as Air Fry, Bake, Convection Bake, Convection Roast, Keep Warm and No Preheat from your smart device. · Smart Phone Notifications: Receive real-time updates and cooking notifications when Preheat and Cook Times are complete. · Cooking Reimagined: Enhance your culinary creativity and get the most out of your Electrolux Wall Oven by accessing helpful cooking tips, tricks, premium Electrolux recipes and helpful how-to videos. · At Your Fingertips: Access important product and warranty information, troubleshooting assistance and customer support directly from the app.", "code" : "202", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 4, "question" : "What are the benefits of an Electrolux Connected Appliance?" }, { "answer" : "Currently three Electrolux appliances can connect and be remote controlled from the Electrolux app: · The Electrolux Single Wall Oven (ECWS3011AS) · The Electrolux Double Wall Oven (ECWD3011AS) · The Electrolux Microwave Combination (ECWM3011AS)", "code" : "203", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 4, "question" : "Which Electrolux appliances are remote controlled by the app?" }, { "answer" : "Download the Electrolux Oven app from the Apple App Store or the Google Play Store, depending on which device you have: · Apple App Store · Google Play Store", "code" : "204", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 1, "question" : "Which Electrolux app should I use for my Connected Wall Oven appliance?" }, { "answer" : "The app titled Electrolux Oven is correct for wall ovens and micro-combi ovens. For your air purifier or robotic vacuum, please download the Electrolux Wellbeing App.", "code" : "205", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 5, "question" : "It says to download the Electrolux App, but I see multiple Apps? Which is correct?" }, { "answer" : "If the Frequently Asked Questions listed do not address your issue or question, you can contact Electrolux Customer Care Monday – Friday, 8:30AM – 8PM (EST) at (877) 435-3287 or via email SmartHelpUS@electrolux.com.", "code" : "206", "displayOrder" : 0, "helpful" : 34, "notHelpful" : 16, "question" : "How do I reach Electrolux customer care for assistance with my Connected Wall Oven?" }, { "answer" : "After downloading the Electrolux app: · Select “Sign Up” on the app home screen · Create a new account using a valid email address and password of at least 6 characters and one number (no spaces) · Once your account has been created, you will receive an email to very your email address within 24 hours", "code" : "207", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 4, "question" : "How do I create an account in the Electrolux app?" }, { "answer" : "Log in to the app and follow the in-app prompts to connect your appliance and the Electrolux app. You will also find a Get Connected Card in your literature packet. This is a great tool to help you connect. We also suggest checking out our provisioning videos. Android: LINK Apple: LINK Or try these steps: 1. Download our free Electrolux App 2. Open the app and follow the prompts: · Have your home Wi-Fi and password ready. · Press ON/OFF on your oven. Select Menu Options by tapping the three bar menu icon. · Select Connectivity. Make sure the Connect option is turned on. · Follow the steps in the app to connect your wall oven to your home Wi-Fi. · Complete registration in the app. 3. Go back to your oven and select the Menu Options by tapping the three bar menu icon, then select Connectivity. · Turn on Remote Operation to allow for remote control of the oven. · The remote icon will appear on the oven control screen once the oven is connected and remote enabled. · Some controls may vary slightly. Check your Use & Care Manual. 4. Enjoy your connected appliance! If you experience issues connecting your appliance, please contact Electrolux Customer Care Monday – Friday, 8:30AM – 8PM (EST) at (877) 435-3287 or via email SmartHelpUS@electrolux.com.", "code" : "217", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 2, "question" : "How do I connect my appliance to the Electrolux app?" }, { "answer" : "Absolutely! You can down the Electrolux app on multiple devices in the same household. However, you will need to use the same email and password to log in.", "code" : "209", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 2, "question" : "Can multiple people in the same household use the Electrolux app on multiple devices?" }, { "answer" : "Log in to the app and follow the in-app prompts to connect your appliance and the Electrolux Oven app. You will also find a Get Connected Card in your literature packet. This is a great tool to help you connect. We also suggest checking out our provisioning videos. Android: LINK Apple: LINK Or try these steps: 1.\tDownload our free Electrolux Oven App 2.\tOpen the app and follow the prompts: •\tHave your home Wi-Fi and password ready. •\tPress ON/OFF on your oven. Select Menu Options by tapping the three-bar menu icon. •\tSelect Connectivity. Make sure the Connect option is turned on. •\tFollow the steps in the app to connect your wall oven to your home Wi-Fi. •\tComplete registration in the app. 3.\tGo back to your oven and select the Menu Options by tapping the three-bar menu icon, then select Connectivity. •\tTurn on Remote Operation to allow for remote control of the oven. •\tThe remote icon will appear on the oven control screen once the oven is connected and remote enabled. •\tSome controls may vary slightly. Check your Use & Care Manual. 4.\tEnjoy your connected appliance! If you experience issues connecting your appliance, please contact Electrolux Customer Care Monday – Friday, 8:30AM – 8PM (EST) at (877) 435-3287 or via email SmartHelpUS@electrolux.com.", "code" : "208", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 1, "question" : "How do I connect my appliance to the Electrolux Oven app?" }, { "answer" : "Absolutely! You can download the Electrolux Oven app on multiple devices in the same household. However, you will need to use the same email and password to log in.", "code" : "210", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "Can multiple people in the same household use the Electrolux Oven app on multiple devices?" }, { "answer" : "Yes, if power is lost to the entire house, your router will be disconnected from the internet as well, thus disconnecting the connection to your appliance. The good news is that as soon as power is restored, the appliance should re-connect and function normally without user intervention. This may take up to a minute. You may receive a “lost connection” notification in the Electrolux app.", "classificationClasses" : [ "Troubleshooting", "use & care" ], "code" : "211", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "If I lose power, does my appliance lose its connection to the Electrolux Oven app?" }, { "answer" : "The following cooking modes are remote controlled in the app: · Air Fry · Bake · Convection Bake · Convection Roast · Keep Warm · No Preheat", "classificationClasses" : [ "Troubleshooting", "use & care" ], "code" : "212", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "What cooking modes are remote controlled with the Electrolux Oven app?" }, { "answer" : "On the Log In page, select “Forgot password” and enter your email address. Select the “Reset Password” button. Note – a link to reset your password may take up to 4 hours to receive.", "classificationClasses" : [ "Troubleshooting", "use & care" ], "code" : "213", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 2, "question" : "How do I change my Electrolux Oven app password?" }, { "answer" : "On the app home screen, select your appliance. Select the Support menu in the bottom right corner, then select “Remove Appliance” towards the bottom of the screen.", "classificationClasses" : [ "Troubleshooting", "use & care" ], "code" : "214", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 1, "question" : "How do I disconnect my appliance?" }, { "answer" : "We highly recommend allowing for new releases so you have the most up-to-date app experience.", "classificationClasses" : [ "use & care", "Troubleshooting" ], "code" : "215", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "I received a notification to update my app to a new release, do I need to do this?" }, { "answer" : "1. Open the App Store or Google Play Store. 2. Tap your profile icon at the top of the screen. 3. For iOS: Scroll to see pending updates and release notes. Tap Update next to your app to update. For Android: Tap Manage apps & device. Apps with an update available are labeled \"Update available.”", "classificationClasses" : [ "Troubleshooting", "use & care" ], "code" : "216", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "How do I force update my app?" }, { "answer" : "That is correct, we are working through one branded app experience in the future but for now the Electrolux Oven App is the correct one to use.", "code" : "218", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 1, "question" : "My app was originally called just Electrolux and now it’s saying Electrolux Oven is that correct?" }, { "answer" : "No this update is just regarding the name change and a new app graphic. However, we recommend always updating to the new release so you have the most up-to-date experience.", "code" : "219", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "Does the new app change anything?" }, { "answer" : "We apologize for the inconvenience and confusion. The correct app for your oven is the Electrolux Oven App. Our current Electrolux App supports other connected products. We are working to bring a more simple approach to our apps, please stay tuned as we continue to work to make the experience better for you.", "code" : "220", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 2, "question" : "I downloaded the Electrolux App and it doesn’t give me the option to add my Electrolux oven?" }, { "answer" : "The third level rack, or cutlery rack, is designed for flatware and most cooking or serving utensils. However, if the utensils or items are heavily soiled, it's best to place them in the upper rack or silverware basket for best washing performance. The separators on the cutlery racks help keep flatware separated to avoid damage and improve cleaning.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "191", "displayOrder" : 0, "helpful" : 25, "notHelpful" : 13, "question" : "What items are best to put in the Third-Level Rack?" }, { "answer" : "Depending on your model, you’ll know that the cycle is complete if you see the LED light shining on the floor, or if CLEAN is illuminated in the dishwasher’s display.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "192", "displayOrder" : 0, "helpful" : 10, "notHelpful" : 9, "question" : "How do I know when the dishwasher cycle is complete?" }, { "answer" : "Yes, you can! Once you open the door while a cycle is running, the dishwasher will stop. The display will show \"PRESS START\". You can now add your forgotten item and simply press START and immediately close the door to resume the cycle. A tone will sound indicating the dishwasher is continuing from the point of interruption.\n \n Note: If the dishwasher door is kept open for too long, or the door is closed without pressing START, the running cycle may be cancelled.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "190", "displayOrder" : 0, "helpful" : 20, "notHelpful" : 2, "question" : "Can I add a forgotten item if the dishwasher cycle has already started?" }, { "answer" : "• A built-in range is designed to slide in and fit flush with your countertop. This is ideal for an island and can also be used in a regular setting to showcase a decorative backsplash. With a built-in range (also called a slide-in range), the cooktop and oven controls are at the front of the appliance.• A freestanding range is used in traditional installations (against the kitchen wall), and typically has controls at the back of the cooktop.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "10", "displayOrder" : 0, "helpful" : 16, "notHelpful" : 4, "question" : "What is the difference between a built-in and a freestanding range or stove?" }, { "answer" : "Rinse aid greatly improves drying, reduces water spots and filming. With, water \"sheets\" off dishes rather than forming water droplets that cling and leave spots.\n \n A dispenser, located next to the detergent cup, automatically releases a measured amount of rinse during the last rinse. If spotting or poor drying results occur, it's recommended to increase the amount of rinse aid dispensed. \n \n To add rinse aid, open the cover and pour until the liquid touches the indicated fill level. Remember to close the cover when done. Be sure not to overfill since this cause oversudsing. Gently wipe up any spills with a damp cloth.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "193", "displayOrder" : 0, "helpful" : 8, "notHelpful" : 5, "question" : "What are the benefits of rinse aid?" }, { "answer" : "If your dishwasher was just installed, there are few things you will want to check if it's not starting:\n - Ensure the water supply and/or circuit breaker have been turned ON.\n - If your kitchen is equipped with an On/Off switch for your dishwasher, make sure it's flipped on.\n \n Some additional tips:\n - Check to see if Child Lock or Delay Start have been activated\n - After pressing Start, the door must be completely closed within a few seconds. If not, the cycles and options selected will be cancelled and you will need to reselect in order for the dishwasher to start.\n \n If your display is showing an error message or these steps did not address your concern, you may need to contact Electrolux's Consumer Care team for assistance.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "195", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 35, "question" : "What can I do if my dishwasher is not starting?" }, { "answer" : "If the temperature display is flashing, it means that the refrigerator’s electronic control system has detected a performance issue. Contact an Electrolux service provider for information about what the display means and what steps to take.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "101", "displayOrder" : 0, "helpful" : 13, "notHelpful" : 30, "question" : "What does it mean if my refrigerator’s digital temperature display is flashing?" }, { "answer" : "If you’re having difficulty closing your refrigerator door:\n • Check to be sure nothing is preventing the door from closing, as items hanging over the edge of a shelf or bin can cause an obstruction.\n • Close both doors gently.\n • Ensure the floor is level and solid, and can adequately support the refrigerator. Contact a carpenter to correct a sagging or sloping floor.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "100", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 26, "question" : "What should I do if my refrigerator door will not close?" }, { "answer" : "Make sure both sides of the refrigerator’s drawers are completely on their tracks. As needed, clean the drawers, their runners, and the tracks.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "use & care" ], "code" : "105", "displayOrder" : 0, "helpful" : 9, "notHelpful" : 17, "question" : "What can I do to ensure the drawers in my refrigerator open easily and smoothly?" }, { "answer" : "If the compressor isn’t running, it might simply be because your refrigerator is in defrost mode. This is normal and can last up to 30 minutes. \n \n You can also check the following:\n • Be sure that your cooling system is turned on. \n • Be sure your refrigerator’s power cord is securely plugged into the outlet. Also, it is recommended that you not plug your refrigerator into a GFCI outlet (an outlet that has a “TEST” and “RESET” button). \n • Consider replacing your circuit or fuse with a 15-amp time-delay fuse. A time-delay fuse accepts a momentary overload (as when the compressor cycle is on) for a short period of time without blowing.\n • You may want to reset your circuit breaker.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "102", "displayOrder" : 0, "helpful" : 7, "notHelpful" : 25, "question" : "If my refrigerator’s compressor isn’t running, what should I do?" }, { "answer" : "For best results when cleaning your stainless steel range:• Clean it using warm, soapy water and a clean sponge or cloth. Do not use an abrasive cloth or pad.• Always rinse your range thoroughly with clean water. If the soap or other cleanser isn’t rinsed off, it might produce a permanent bluish stain once the range is heated.• After you’ve rinsed it, dry the range with a soft, clean cloth.Tip: If you choose to use a kitchen cleanser rather than soapy water, use only cleansers that are specially made for cleaning stainless steel – avoid harsh scrubbing cleansers.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "use & care" ], "code" : "1", "displayOrder" : 0, "helpful" : 14, "notHelpful" : 8, "question" : "What is the best way to clean my stainless steel range?" }, { "answer" : "Electrolux’s French door refrigerators make up to 9 pounds of ice in 24 hours – twice the ice of any refrigerator ice maker. With Electrolux’s French door refrigerator, you’ll always have filtered, restaurant-quality ice in a new drink-friendly shape.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "use & care" ], "code" : "103", "displayOrder" : 0, "helpful" : 8, "notHelpful" : 7, "question" : "How much ice does my french door refrigerator produce?" }, { "answer" : "Electrolux refrigerators feature stylish European design and are loaded with ingenious features for the ultimate in fresh-food and beverage storage. When you want to stock up – whether it’s for a block party, the holidays, or just your weekly grocery shopping – Electrolux is the answer.\n • Our counter-depth refrigerators offer a sleek, built-in look without sacrificing capacity. In fact, our 23-cubic-foot side-by-sides offer the same amount of shelf space as a typical 26-foot standard-depth mode.\n • Our standard-depth refrigerators offer 23 and 26 cubic feet of ultra-efficient space.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "General" ], "code" : "104", "displayOrder" : 0, "helpful" : 11, "notHelpful" : 6, "question" : "What are the advantages of an Electrolux refrigerator?" }, { "answer" : "If your ice dispenser is blocked or jammed, try these steps:\n • Infrequent use of the dispenser can result in ice cubes becoming stuck together and then getting stuck in the dispenser system. Check to see if any ice cubes are blocking the dispenser and remove any that might be.\n • Remove the ice container from the freezer, allow it to thaw, and empty the contents. Clean the container, wipe it dry, and then put it back in the proper position. When new ice is made, your ice dispenser should work again.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "107", "displayOrder" : 0, "helpful" : 5, "notHelpful" : 15, "question" : "What can I do if my ice dispenser appears to be jammed?" }, { "answer" : "If the food you store in a crisper drawer freezes, simply set the refrigerator’s temperature control to a warmer setting, and allow 24 hours for the temperature to stabilize.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "use & care" ], "code" : "109", "displayOrder" : 0, "helpful" : 9, "notHelpful" : 11, "question" : "What should I do to keep food in my drawers/compartments from freezing?" }, { "answer" : "Electrolux ranges have Luxury-Glide® oven racks, which are designed to move effortlessly. To keep your oven racks gliding smoothly when you’re removing or inserting them, we recommend lightly applying cooking oil along their outer edges", "classificationClasses" : [ "use & care" ], "code" : "11", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 4, "question" : "How do I keep my luxury-glide® oven racks gliding smoothly?" }, { "answer" : "Electrolux stylish, high-quality refrigerator doors are produced from 201-grade stainless steel.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "General" ], "code" : "111", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 8, "question" : "What grade of stainless steel is used in my Electrolux refrigerator?" }, { "answer" : "If your ice maker won’t stop making ice, it might be because its wire signal arm is being held down by an item in the freezer, or by ice cubes that have frozen together over the arm. If you see that this is the case, simply release the arm by moving the item or removing any ice cubes.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "use & care" ], "code" : "106", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 5, "question" : "Is it normal to hear a popping or cracking sound when the freezer motor comes on?" }, { "answer" : "With faster, more responsive heating, more energy-efficient cooking and easier cleaning, induction takes cooking to a whole new level. It combines the benefits of gas and electric cooktops – merging the power of gas with the easy cleanup of electric.\n \n Using electromagnetic energy, heat is transferred directly to the cookware, so the cooktop remains cooler. And induction allows for more precise control when cooking – you can instantly adjust the heat to a delicate simmer or bring it to a quick boil.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "27", "displayOrder" : 0, "helpful" : 5, "notHelpful" : 3, "question" : "What is induction and how does it work?" }, { "answer" : "Electrolux Warranty Corporation (EWC) has transferred its obligations on its service contract portfolio. Your agreement was between you, the purchaser, and EWC. All existing active service contracts will now be agreements between you, the purchaser, and OnPoint Warranty Solutions LLC, 1400 Main St, Suite 132, Clarksville IN 47129. Electrolux will continue to administer your contract and the process to obtain service will stay the same. ", "code" : "225", "displayOrder" : 1, "helpful" : 5, "notHelpful" : 3, "question" : "What does the service contract transfer mean to me? " }, { "answer" : "OnPoint Warranty Solutions LLC provides warranty service solutions across a wide range of consumer and commercial products, such as appliances, electronics, home systems and HVAC, mobile and computing devices, among others. OnPoint enables Electrolux to offer its consumers a fully underwritten service contract program, which relies on the strength of Electrolux’s quality of product, as well as its employed and contracted 3rd party service technicians. 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