{ "approvalStatus" : "discontinued", "availableForPickup" : false, "badges" : [ ], "baseOptions" : [ { "options" : [ { "code" : "E23BC68JPS", "stock" : { "isValueRounded" : false, "stockLevel" : 0, "stockLevelStatus" : "inStock" }, "url" : "/c//p/E23BC68JPS", "variantOptionQualifiers" : [ ] } ], "selected" : { "code" : "E23BC68JPS", "stock" : { "isValueRounded" : false, "stockLevel" : 0, "stockLevelStatus" : "inStock" }, "url" : "/c//p/E23BC68JPS", "variantOptionQualifiers" : [ ] }, "variantType" : "ApolloColorVariantProduct" } ], "baseProduct" : "E23BC68JP", "brand" : "Electrolux ICON Professional Series", "categories" : [ ], "categoryUrl" : "", "classifications" : [ { "code" : "HDR_CertificationsApprovals", "features" : [ { "code" : "eluxClassificationCatalog/1.0/HDR_CertificationsApprovals.api_cert_energystar", "comparable" : true, "description" : "Basics,PL Product,LTI Energy,PLP,Key", "featureValues" : [ { "value" : "No" } ], "name" : "ENERGY STAR Certified", "range" : false } ], "name" : "Certifications and Approvals" }, { "code" : "HDR_GeneralSpecifications", "features" : [ { "code" : "eluxClassificationCatalog/1.0/HDR_GeneralSpecifications.api_2gen_annualenergy", "comparable" : true, "description" : "PL Product,LTI Energy", "featureValues" : [ { "value" : "642 kWh" } ], "name" : "Annual Energy", "range" : false }, { "code" : "eluxClassificationCatalog/1.0/HDR_GeneralSpecifications.api_2gen_reftype", "comparable" : true, "description" : "PL Product,LTI Energy", "featureValues" : [ { "value" : "R-134" } ], "name" : "Refrigerant Type", "range" : false }, { "code" : "eluxClassificationCatalog/1.0/HDR_GeneralSpecifications.api_2gen_warlabor", "comparable" : true, "description" : "PL Product", "featureValues" : [ { "value" : "1 Year" } ], "name" : "Warranty - Labor", "range" : false }, { "code" : "eluxClassificationCatalog/1.0/HDR_GeneralSpecifications.api_2gen_warparts", "comparable" : true, "description" : "PL Product", "featureValues" : [ { "value" : "1 Year" } ], "name" : "Warranty - Parts", "range" : false } ], "name" : "General Specifications" } ], "code" : "E23BC68JPS", "color" : "Stainless Steel", "colorVariants" : [ { "approvalStatus" : "discontinued", "badges" : [ ], "bestBuyFulfillment" : [ ], "categoryUrl" : "", "code" : "E23BC68JPS", "color" : "Stainless Steel", "colorPriority" : 1, "colorURL" : "https://frigidaire.bynder.com/transform/Thumbnail-90/8d02106d-25aa-4d5c-899f-25b69d1d416a/StainlessSteel", "deliveryLabel" : "Delivery", "description" : "FINISHED_GOODS", "dnsPageLable" : "How would you like to receive your order?", "freePickupTextLabel" : "Free pickup at", "gtin" : "00012505698156", "imagePolicy" : "gallerydimensions&imwidth=600&imheight=600", "isConsumerVisCA" : false, "isConsumerVisUS" : false, "manufacturer" : "Electrolux ICON Professional Series", "mapCAD" : 3299.0, "mapUSD" : 3299.0, "msrpCAD" : 3699.0, "msrpCADFormattedValue" : "$3,699.00", "msrpUSD" : 3699.0, "name" : "French Door Refrigerator", "pdpTopHat" : [ ], "pdpVariantTopHatVisibility" : true, "pickUpLabel" : "In-store Pickup", "plpImage" : "https://frigidaire.bynder.com/transform/a146eed9-2ffd-4550-8fef-2965b36ea2c1/FD-E23BC68JPS-HOV_030_S01-psd", "saleable" : false, "shippingLabel" : "Shipping", "stock" : { "isValueRounded" : false, "stockLevel" : 0, "stockLevelStatus" : "inStock" }, "url" : "/c//p/E23BC68JPS" } ], "configurable" : false, "description" : "FINISHED_GOODS", "faqData" : [ { "answer" : "Electrolux connected appliances enable you to remotely control and monitor your appliance using your smart phone, the Electrolux Oven app and wireless technology.", "code" : "201", "displayOrder" : 0, "helpful" : 14, "notHelpful" : 10, "question" : "What is an Electrolux Connected Appliance?" }, { "answer" : "Monitor and control your connect Electrolux Wall Oven anywhere, anytime. Key features include: · Remote Oven Control: Save time and start delicious dishes from almost anywhere by preheating and setting your oven temperature remotely. · Connected Cooking: Make air fried crispy shrimp tacos, baked heirloom tomato tarts and decadent coffee cakes – all from the touch of a button! Mouthwatering meals are effortless when using cooking modes such as Air Fry, Bake, Convection Bake, Convection Roast, Keep Warm and No Preheat from your smart device. · Smart Phone Notifications: Receive real-time updates and cooking notifications when Preheat and Cook Times are complete. · Cooking Reimagined: Enhance your culinary creativity and get the most out of your Electrolux Wall Oven by accessing helpful cooking tips, tricks, premium Electrolux recipes and helpful how-to videos. · At Your Fingertips: Access important product and warranty information, troubleshooting assistance and customer support directly from the app.", "code" : "202", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 4, "question" : "What are the benefits of an Electrolux Connected Appliance?" }, { "answer" : "Currently three Electrolux appliances can connect and be remote controlled from the Electrolux app: · The Electrolux Single Wall Oven (ECWS3011AS) · The Electrolux Double Wall Oven (ECWD3011AS) · The Electrolux Microwave Combination (ECWM3011AS)", "code" : "203", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 4, "question" : "Which Electrolux appliances are remote controlled by the app?" }, { "answer" : "Download the Electrolux Oven app from the Apple App Store or the Google Play Store, depending on which device you have: · Apple App Store · Google Play Store", "code" : "204", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 1, "question" : "Which Electrolux app should I use for my Connected Wall Oven appliance?" }, { "answer" : "The app titled Electrolux Oven is correct for wall ovens and micro-combi ovens. For your air purifier or robotic vacuum, please download the Electrolux Wellbeing App.", "code" : "205", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 5, "question" : "It says to download the Electrolux App, but I see multiple Apps? Which is correct?" }, { "answer" : "If the Frequently Asked Questions listed do not address your issue or question, you can contact Electrolux Customer Care Monday – Friday, 8:30AM – 8PM (EST) at (877) 435-3287 or via email SmartHelpUS@electrolux.com.", "code" : "206", "displayOrder" : 0, "helpful" : 34, "notHelpful" : 16, "question" : "How do I reach Electrolux customer care for assistance with my Connected Wall Oven?" }, { "answer" : "After downloading the Electrolux app: · Select “Sign Up” on the app home screen · Create a new account using a valid email address and password of at least 6 characters and one number (no spaces) · Once your account has been created, you will receive an email to very your email address within 24 hours", "code" : "207", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 4, "question" : "How do I create an account in the Electrolux app?" }, { "answer" : "Log in to the app and follow the in-app prompts to connect your appliance and the Electrolux app. You will also find a Get Connected Card in your literature packet. This is a great tool to help you connect. We also suggest checking out our provisioning videos. Android: LINK Apple: LINK Or try these steps: 1. Download our free Electrolux App 2. Open the app and follow the prompts: · Have your home Wi-Fi and password ready. · Press ON/OFF on your oven. Select Menu Options by tapping the three bar menu icon. · Select Connectivity. Make sure the Connect option is turned on. · Follow the steps in the app to connect your wall oven to your home Wi-Fi. · Complete registration in the app. 3. Go back to your oven and select the Menu Options by tapping the three bar menu icon, then select Connectivity. · Turn on Remote Operation to allow for remote control of the oven. · The remote icon will appear on the oven control screen once the oven is connected and remote enabled. · Some controls may vary slightly. Check your Use & Care Manual. 4. Enjoy your connected appliance! If you experience issues connecting your appliance, please contact Electrolux Customer Care Monday – Friday, 8:30AM – 8PM (EST) at (877) 435-3287 or via email SmartHelpUS@electrolux.com.", "code" : "217", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 2, "question" : "How do I connect my appliance to the Electrolux app?" }, { "answer" : "Absolutely! You can down the Electrolux app on multiple devices in the same household. However, you will need to use the same email and password to log in.", "code" : "209", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 2, "question" : "Can multiple people in the same household use the Electrolux app on multiple devices?" }, { "answer" : "Log in to the app and follow the in-app prompts to connect your appliance and the Electrolux Oven app. You will also find a Get Connected Card in your literature packet. This is a great tool to help you connect. We also suggest checking out our provisioning videos. Android: LINK Apple: LINK Or try these steps: 1.\tDownload our free Electrolux Oven App 2.\tOpen the app and follow the prompts: •\tHave your home Wi-Fi and password ready. •\tPress ON/OFF on your oven. Select Menu Options by tapping the three-bar menu icon. •\tSelect Connectivity. Make sure the Connect option is turned on. •\tFollow the steps in the app to connect your wall oven to your home Wi-Fi. •\tComplete registration in the app. 3.\tGo back to your oven and select the Menu Options by tapping the three-bar menu icon, then select Connectivity. •\tTurn on Remote Operation to allow for remote control of the oven. •\tThe remote icon will appear on the oven control screen once the oven is connected and remote enabled. •\tSome controls may vary slightly. Check your Use & Care Manual. 4.\tEnjoy your connected appliance! If you experience issues connecting your appliance, please contact Electrolux Customer Care Monday – Friday, 8:30AM – 8PM (EST) at (877) 435-3287 or via email SmartHelpUS@electrolux.com.", "code" : "208", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 1, "question" : "How do I connect my appliance to the Electrolux Oven app?" }, { "answer" : "Absolutely! You can download the Electrolux Oven app on multiple devices in the same household. However, you will need to use the same email and password to log in.", "code" : "210", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "Can multiple people in the same household use the Electrolux Oven app on multiple devices?" }, { "answer" : "Yes, if power is lost to the entire house, your router will be disconnected from the internet as well, thus disconnecting the connection to your appliance. The good news is that as soon as power is restored, the appliance should re-connect and function normally without user intervention. This may take up to a minute. You may receive a “lost connection” notification in the Electrolux app.", "classificationClasses" : [ "Troubleshooting", "use & care" ], "code" : "211", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "If I lose power, does my appliance lose its connection to the Electrolux Oven app?" }, { "answer" : "The following cooking modes are remote controlled in the app: · Air Fry · Bake · Convection Bake · Convection Roast · Keep Warm · No Preheat", "classificationClasses" : [ "Troubleshooting", "use & care" ], "code" : "212", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "What cooking modes are remote controlled with the Electrolux Oven app?" }, { "answer" : "On the Log In page, select “Forgot password” and enter your email address. Select the “Reset Password” button. Note – a link to reset your password may take up to 4 hours to receive.", "classificationClasses" : [ "Troubleshooting", "use & care" ], "code" : "213", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 2, "question" : "How do I change my Electrolux Oven app password?" }, { "answer" : "On the app home screen, select your appliance. Select the Support menu in the bottom right corner, then select “Remove Appliance” towards the bottom of the screen.", "classificationClasses" : [ "Troubleshooting", "use & care" ], "code" : "214", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 1, "question" : "How do I disconnect my appliance?" }, { "answer" : "We highly recommend allowing for new releases so you have the most up-to-date app experience.", "classificationClasses" : [ "use & care", "Troubleshooting" ], "code" : "215", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "I received a notification to update my app to a new release, do I need to do this?" }, { "answer" : "1. Open the App Store or Google Play Store. 2. Tap your profile icon at the top of the screen. 3. For iOS: Scroll to see pending updates and release notes. Tap Update next to your app to update. For Android: Tap Manage apps & device. Apps with an update available are labeled \"Update available.”", "classificationClasses" : [ "Troubleshooting", "use & care" ], "code" : "216", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "How do I force update my app?" }, { "answer" : "That is correct, we are working through one branded app experience in the future but for now the Electrolux Oven App is the correct one to use.", "code" : "218", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 1, "question" : "My app was originally called just Electrolux and now it’s saying Electrolux Oven is that correct?" }, { "answer" : "No this update is just regarding the name change and a new app graphic. However, we recommend always updating to the new release so you have the most up-to-date experience.", "code" : "219", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "Does the new app change anything?" }, { "answer" : "We apologize for the inconvenience and confusion. The correct app for your oven is the Electrolux Oven App. Our current Electrolux App supports other connected products. We are working to bring a more simple approach to our apps, please stay tuned as we continue to work to make the experience better for you.", "code" : "220", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 2, "question" : "I downloaded the Electrolux App and it doesn’t give me the option to add my Electrolux oven?" }, { "answer" : "Electrolux Warranty Corporation (EWC) has transferred its obligations on its service contract portfolio. Your agreement was between you, the purchaser, and EWC. All existing active service contracts will now be agreements between you, the purchaser, and OnPoint Warranty Solutions LLC, 1400 Main St, Suite 132, Clarksville IN 47129. Electrolux will continue to administer your contract and the process to obtain service will stay the same. ", "code" : "225", "displayOrder" : 1, "helpful" : 5, "notHelpful" : 3, "question" : "What does the service contract transfer mean to me? " }, { "answer" : "OnPoint Warranty Solutions LLC provides warranty service solutions across a wide range of consumer and commercial products, such as appliances, electronics, home systems and HVAC, mobile and computing devices, among others. OnPoint enables Electrolux to offer its consumers a fully underwritten service contract program, which relies on the strength of Electrolux’s quality of product, as well as its employed and contracted 3rd party service technicians. ", "classificationClasses" : [ "General" ], "code" : "226", "displayOrder" : 2, "helpful" : 7, "notHelpful" : 4, "question" : "Who is OnPoint Warranty? " }, { "answer" : "No, your coverage remains intact until the renewal or expiration of your contract and does not affect your contract benefits. Your rights under the terms and conditions of your current contract will remain the same.", "classificationClasses" : [ "General" ], "code" : "222", "displayOrder" : 3, "helpful" : 4, "notHelpful" : 0, "question" : "Does the transfer change my coverage? " }, { "answer" : "The process to purchase or renew service contract coverage remains the same. To renew coverage on your current Electrolux product, or add coverage for an additional product, please call our customer care team at 1-866-386-5286 (toll free). The benefits and exclusions may differ under your renewed contract. ", "classificationClasses" : [ "General" ], "code" : "224", "displayOrder" : 4, "helpful" : 9, "notHelpful" : 5, "question" : "How do I renew my service contract?" }, { "answer" : "The process to request service remains the same. Simply call 1-866-386-5286 (toll free) to request service. Electrolux and its team are ready and waiting to help you if your covered appliance needs to be repaired under the agreement. Nothing changes in the service experience you have had to date, including any claims for which service has already been scheduled. ", "classificationClasses" : [ "General" ], "code" : "223", "displayOrder" : 5, "helpful" : 17, "notHelpful" : 4, "question" : "How do I request service? " }, { "answer" : "To ensure your dishes are dry after your dishwasher cycle is complete, follow these easy steps:\n - Check the racks are loaded correctly. Cups and bowls should be loaded facing down, to allow for maximum drying and to prevent water from collecting in them. For additional recommendations on proper loading, refer to your Use & Care Manual.\n - Check the rinse aid and see if it needs to refilled. Rinse aid is a very important part of maximizing your dishwasher's drying capability.\n - Use Hi-Temp, Sanitize and/or Max Dry options\n \n Tip: It's recommended that your water heater setting is at least 120° F (49°C).", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "196", "displayOrder" : 0, "helpful" : 5, "notHelpful" : 5, "question" : "How can I improve the drying results with my dishwasher?" }, { "answer" : "If your range does not appear to be level, try the following:• Adjust the range’s leveling legs. It’s possible that your oven was not level when it was installed. To check this, simply place a rack in the center of the oven, then place a level on the rack and adjust the leveling legs.• Check your kitchen cabinet alignment. The position of your cabinets may make your oven appliance appear to not be level. Be sure your cabinets are square, and that they leave sufficient room for appliance clearance.
• Be sure your kitchen floor is level. Check your floor to be sure it’s level, strong, and stable enough to adequately support the appliance. If the floor is sagging or sloping, you might want to contact a carpenter to correct it.

", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "2", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 4, "question" : "What should I do if my range does not appear to be level?" }, { "answer" : "If your dishwasher was recently installed and hooked up to a food waste disposer, make sure the disposer is empty and the knockout plug has been removed. It is usually located inside the food waste disposer inlet.\n \n - You will also want to ensure the sink spigot is not clogged. \n - Ensure the drain hose is free of kinks and bends. \n - Check to see if the cycle is complete, not in a pause. \n - Check the cylinder fine and coarse filter for food debris. For instructions to clean the filters, refer to your Use & Care Manual.\n \n If these tips do not address your concerns, please contact Electrolux's Consumer Care Center.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "199", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 19, "question" : "What should I do if my dishwasher is not draining?" }, { "answer" : "To self-clean your oven, follow these simple steps:\n • Remove the oven racks.\n • Set your oven control to “Clean.”\n • Select a cleaning time or choose a cleaning level: light, medium, or heavy. For typical cleaning needs, we recommend that you select a cleaning time of three hours or choose the medium setting.\n • Select “Start.” (To set a delayed start, see your Use & Care Guide.)\n Note: For safety reasons, the over door will remain locked until the oven cools down. When it is sufficiently cool, the door will automatically unlock.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "use & care" ], "code" : "20", "displayOrder" : 0, "helpful" : 17, "notHelpful" : 20, "question" : "How do I set my oven or range to self-clean?" }, { "answer" : "Error messages can vary. Refer to your Use & Care Manual to see if possible causes and solutions are listed for the error you are experiencing. In all error message instances, try pressing the cancel button or turning power off at the breaker for 5 minutes to see if the code clears. If the code reappears, please contact Electrolux's Consumer Care Center.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "200", "displayOrder" : 0, "helpful" : 12, "notHelpful" : 28, "question" : "What does it mean if my dishwasher display is showing an error message?" }, { "answer" : "Electrolux ranges offer thoughtful design, both inside and out. Luxury-Glide® oven racks with a ball-bearing system are so smooth, they extend effortlessly.", "classificationClasses" : [ "General" ], "code" : "22", "displayOrder" : 0, "helpful" : 21, "notHelpful" : 14, "question" : "What are luxury-glide® oven racks?" }, { "answer" : "If you see an “E” and two digits, it means that the oven has detected a condition it needs to check. To help correct this, try the steps below:\n • Reset the cooktop’s main controls by turning the power to your cooktop off, and then back on.\n • Check to see if the rest of your oven is operating.\n • Be sure that the time of day is set. The time must be set in order for the oven to operate.\n If you continue to see the “E,” record the number and turn the power supply back off. Then contact your dealer, installing agent, or authorized service provider, or contact Electrolux at \n 1-877-4 ELECTROLUX.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "21", "displayOrder" : 0, "helpful" : 21, "notHelpful" : 26, "question" : "What should I do if my oven control panel beeps and cooktop control displays any “e” code error (for example “e11,” “e13,” or “e14”)?" }, { "answer" : "If your cooktop’s gas burners don’t light, check the following:\n • The control knob. Be sure the control knob is completely turned on. Push it in and turn it to “Light” until the burner ignites, then turn the knob to the desired flame level.\n • The burners. Check your burners for clogs. Be sure to turn them off, then use a small-gauge wire or needle to clean their openings. For detailed instructions, see your Use & Care Guide.\n • Your electricity source. If a power outage has occurred, you might want to call your local electric company.\n If the burners still do not light, contact your dealer, installing agent, or authorized service provider, or contact Electrolux at 1-877-4 ELECTROLUX", "categories" : [ "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "23", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 7, "question" : "What should I do if my gas burners don’t light?" }, { "answer" : "Designed with a dual-flame, sealed burner, this cooktop offers the widest range of BTU performance in the industry, for the utmost versatility – from a roaring 18,000-BTU boil to a gentle 450-BTU simmer.", "classificationClasses" : [ "General" ], "code" : "24", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 2, "question" : "How does the min-2-max™ burner work on my gas cooktop?" }, { "answer" : "Prior to using your cooktop for the first time, apply recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. The special cooktop cleansing cream leaves a protective finish that helps prevent scratches and abrasions.\n \n To further prevent scratches on your cooktop surface:\n \n • Be sure that the cooktop and any pots, pans, or utensils you use are clean. If coarse particles (such as salt) come between your cooktop and utensils, scratches can result.\n • Use pots and pans that have a smooth, flat bottom.\n • Use cleaning materials that are recommended for ceramic/glass cooktops.\n \n Any small scratches that occur will not affect your cooktop’s performance, and will become less visible over time.", "categories" : [ "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges" ], "classificationClasses" : [ "use & care" ], "code" : "25", "displayOrder" : 0, "helpful" : 11, "notHelpful" : 6, "question" : "How can I prevent scratches on my electric or induction cooktop?" }, { "answer" : "With faster, more responsive heating, more energy-efficient cooking and easier cleaning, induction takes cooking to a whole new level. It combines the benefits of gas and electric cooktops – merging the power of gas with the easy cleanup of electric.\n \n Using electromagnetic energy, heat is transferred directly to the cookware, so the cooktop remains cooler. And induction allows for more precise control when cooking – you can instantly adjust the heat to a delicate simmer or bring it to a quick boil.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "27", "displayOrder" : 0, "helpful" : 5, "notHelpful" : 3, "question" : "What is induction and how does it work?" }, { "answer" : "For your safety, there are a few conditions that will cause your cooktop to automatically turn off, including:\n • The heat sensor has detected a high temperature inside the oven. We recommend that you check to be sure the appliance’s vent holes are not blocked.\n • Fluids have spilled onto the cooktop, or an object is lying on its control area. Simply clean any spills or remove any objects, then turn your cooktop back on.\n • Your cooktop has been in use continuously for over 12 hours. Sensing this extended use will cause the cooktop to turn off.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "26", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 5, "question" : "Why does my induction cooktop turn off while I’m cooking?" }, { "answer" : "There are many factors that can affect cooking, but you can help ensure best results by following these recommendations:\n • Use heavier, high-quality cookware that is compatible with induction. High-quality cookware that is heavier and has a flat bottom will help your food cook more evenly.\n • Use the correct size cookware. The two induction cooking zones available on the cooktop require a specific pan size to be used at each location. The inner ring of each cooking zone is your guide to the correct minimum pan size. The pan bottom must fully cover the inner ring for proper cooking to occur. The thicker outer ring around each cooking zone is helpful to determine the maximum pan size.\n • Adjust the recipe's suggested temperature or cooking time. Your induction cooktop provides exceptional temperature control that allows you to adjust heat with greater accuracy than gas or electric cooktops, especially at lower settings. It’s perfect for melting chocolate and cooking delicate foods and sauces.", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "28", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 1, "question" : "What can I do to ensure the best results when cooking with my range with induction cooktop?" }, { "answer" : "If you’re having difficulty closing your refrigerator door:\n • Check to be sure nothing is preventing the door from closing, as items hanging over the edge of a shelf or bin can cause an obstruction.\n • Close both doors gently.\n • Ensure the floor is level and solid, and can adequately support the refrigerator. Contact a carpenter to correct a sagging or sloping floor.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "100", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 26, "question" : "What should I do if my refrigerator door will not close?" }, { "answer" : "For best results, we recommend heating your bowls and plates at 140°F. Place empty dishes on the rack, keeping them off the bottom of the warmer drawer.\n \n To heat a dish more than 140°F, or to heat your fine china, be sure to check the manufacturer’s guidelines for maximum heat tolerance.\n \n Not all types of cookware/dinnerware are recommended for use in your warmer drawer. Please consult your owner's manual for information.", "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "General" ], "code" : "30", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 1, "question" : "What is the best way to warm empty serving bowls or plates?" }, { "answer" : "The temperature settings you can choose for your warmer drawer are:\n • Auto (default): 170°F / 76°C\n • Minimum to keep warm: 150°F / 66°C\n • Maximum to keep warm: 190°F / 88°C", "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "use & care" ], "code" : "32", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "What is the temperature range of the warmer drawer?" }, { "answer" : "To put your warmer drawer back in place: \n Pull the plastic slider to the front of the glide slots on each side of the warmer drawer cavity.Align the glide on each side of the warmer drawer with the glide slot in the drawer cavity.Push the warmer drawer into the drawer cavity approximately two inches, until the glide levers click.If you do not hear the glide levers click, or if the warmer drawer does not feel like it is secured in place, remove the drawer and repeat steps 1 through 3.", "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "use & care" ], "code" : "33", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "How do I put the warmer drawer back in after I’ve removed it?" }, { "answer" : "

Yes, this is normal. The fan stays on for a period of time in order to help cool the oven.

", "categories" : [ "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Induction", "M_FoodPreparation_Ranges", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "3", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 4, "question" : "Is it normal for my oven's fan to run after the oven has been turned off?" }, { "answer" : "The Electrolux warmer drawer keeps food or plates warm and ready to serve. It’s the perfect solution when dinner is delayed, or when multicourse meals are on the menu.", "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "General" ], "code" : "35", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "What are the advantages of an Electrolux warmer drawer?" }, { "answer" : "The humidity control is located on the inside of the warmer drawer. You can choose any position between Moist and Crispy. To set the control:\n 1. Unscrew the knob slightly.\n 2. Slide the controller to the desired location.\n 3. Screw the knob back in place.", "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "use & care" ], "code" : "34", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "How do I set the warmer drawer’s humidity control?" }, { "answer" : "For best results when cleaning the interior of your warmer drawer and its door, we recommend the following:\n 1. Use a cleaner made especially for stainless steel, and follow the manufacturer's instructions.\n 2. Be sure to thoroughly rinse the cleaner from the warmer drawer interior and door. \n 3. Do NOT clean the door gasket. The gasket is essential to maintaining a good seal, so it’s best not to rub or remove it.", "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "use & care" ], "code" : "36", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 1, "question" : "How should I clean the warmer drawer’s interior and stainless steel door?" }, { "answer" : "If you are not running your dishwasher until later, perform the Rinse cycle. This will prevent food particles from hardening and creating odors.\n \n Check the cylinder fine and coarse filter for food debris that cause odors and hinder proper draining. For instructions to clean the filters, refer to your Use & Care Manual.\n \n Try running an empty load using detergent or 1 cup white vinegar (directly in the dishwasher tub). Use Normal or Heavy cycles with Hi-Temp or Sanitize options.\n \n To clean the exterior door, try using warm, soapy water. Rinse thoroughly and dry with a soft cloth.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting", "Clean and Care" ], "code" : "198", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 7, "question" : "How do I clean and care for my dishwasher to avoid odors?" }, { "answer" : "Closing the humidity control vent will keep your food from drying out while it’s being kept warm for serving. To keep food crispy while it’s in the warming drawer, turn on the humidity control.", "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "use & care" ], "code" : "37", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 0, "question" : "How should I use the humidity control on my warmer drawer?" }, { "answer" : "Here are our top tips to improving your cleaning results:\n - Use a cycle and options that are appropriate for the soil level of your dishes. Try using the Heavy cycle or Hi-Temp option.\n - Check the rinse aid and see if it needs to refilled. Rinse aid \"sheets\" off dishes rather than forming water droplets that cling and leave spots. \n - Run hot water at your kitchen faucet right before starting the dishwasher\n - Be sure the dishwsher racks are properly loaded. Avoid overcrowding.\n - Ensure the spray arms and detergent dispenser are not blocked.\n - Use fresh detergent, because old detergent is not always effective.\n - Check water heating setting is at least 120°F (49°C).\n \n Tip: Perform the Rinse cycle if you are not running your dishwasher until later. This will prevent food particles from hardening on your dishes.", "categories" : [ "M_DishCare_Dishwasher", "M_DishCare", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "Troubleshooting", "Clean and Care" ], "code" : "197", "displayOrder" : 0, "helpful" : 2, "notHelpful" : 5, "question" : "How can I improve the cleaning results with my dishwasher?" }, { "answer" : "To ensure the most effective performance, turn on your ventilation hood a few minutes before cooking. This will establish the upward air currents that will carry away the heat, smoke, moisture, grease, or cooking aromas that might be produced. Keep your ventilation hood turned on for about five minutes after you have finished cooking.", "categories" : [ "M_FoodPreparation_Ventilation", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "use & care" ], "code" : "41", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 1, "question" : "When should I turn on the ventilation hood?" }, { "answer" : "To register your warmer drawer, simply call Electrolux at 1-877-4 ELECTROLUX, visit our registration page or drop your product registration card in the mail. \n • You will need to know your model and serial number, which can be found on the serial plate located on the right side of the drawer frame. This information can also be found on your product registration card.\n • You will also need to know the date of purchase of your appliance, shown on your receipt.\n \n Tip: It's always a good idea to record your warmer drawer’s model number, serial number, and the date of purchase, as well as to save your receipt.", "categories" : [ "M_FoodPreparation_WarmerDrawer", "M_FoodPreparation", "View-All-Smudgeproof" ], "classificationClasses" : [ "General" ], "code" : "38", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 1, "question" : "How do I register my Electrolux warmer drawer?" }, { "answer" : "There are many factors that can affect cooking, but you can help ensure best results by following these recommendations:• Use heavier, high-quality cookware that is compatible with induction. High-quality cookware that is heavier and has a flat bottom will help your food cook more evenly.registration page, or drop your product registration card in the mail.\n • You will need to know your model and serial number, which can be found on the serial plate located on the ceiling of your unit. This information can also be found on your product registration card.\n • You will also need to know the date of purchase of your appliance, shown on your receipt.\n \n Tip: It’s always a good idea to record your wine cooler’s model number, serial number, and the date of purchase, as well as to save your receipt.", "categories" : [ "M_FoodPreservation_Refrigerators_WineStorage", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "M_FoodPreservation_Refrigerators_BeverageCenter", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation" ], "classificationClasses" : [ "General" ], "code" : "48", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 1, "question" : "How do I register my Electrolux wine cooler?" }, { "answer" : "If no ice is coming out of your refrigerator’s ice dispenser, it might be because there is not enough ice in the ice maker. To make sure your freezer is producing enough ice: \n \n • Be sure your water supply is connected to the refrigerator (see the Installation Instructions).\n • Check that the ice maker is turned on. After ice is made, your dispenser should work.\n • Turn your freezer control to a colder setting, so that ice will be made more quickly. After ice is made, your dispenser should work.\n • If your refrigerator is equipped with a Fast Ice™ setting or a Fast Freeze™ button, you can turn on either of these features to help make ice more quickly.\n • Open the water line valve. Allow enough time for ice to be made; when it has been made, the dispenser should work.\n • Be sure that your freezer door is closed. \n Note: If the ice dispenser’s paddle has been held in for four to five minutes, the motor will become overloaded. It will reset in approximately three minutes, after which you can get ice from the dispenser.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "108", "displayOrder" : 0, "helpful" : 8, "notHelpful" : 37, "question" : "Why am I not getting ice from my ice dispenser?" }, { "answer" : "Yes, this is normal. Bubbling or gurgling sounds can occur as the refrigerant, which is used to cool the freezer, circulates throughout the system.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "use & care" ], "code" : "110", "displayOrder" : 0, "helpful" : 1, "notHelpful" : 2, "question" : "Is it normal to hear a bubbling or gurgling sound from my refrigerator?" }, { "answer" : "Quick Start Guide", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ], "classificationClasses" : [ "General" ], "code" : "52", "displayOrder" : 0, "helpful" : 124, "notHelpful" : 187, "question" : "I am a new owner of an Electrolux Front Load Washer and would like a Quick Start Guide" }, { "answer" : "For optimal care of your washer, please refer to the guidelines included in your Use & Care Guide. However, here are some quick tips:\n \n Promptly remove finished loads\n Clean the top and sides of the washer with a damp cloth or mild soap and water. Be sure to avoid hard, gritty or abrasive cleansers.\n Crack the door open when your washer is not in use to keep it fresh. Some models have a feature that props the door open when the washer is not in use.\n When washing heavily soiled items, shake or brush off excess dirt and sand before putting them in the washer. If any dirt remains in the drum after washing, wipe it with a non-abrasive cleaner, then rinse.\n Most models have a System Clean Cycle or Clean Washer Cycle and will automatically prompt you to run the cycle every 50 wash cycles. This feature uses hot water and two rinses to remove any odor-causing residue in your washer. Your Use & Care Guide will provide more information.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ], "classificationClasses" : [ "use & care" ], "code" : "53", "displayOrder" : 0, "helpful" : 187, "notHelpful" : 210, "question" : "What is the best way to care and clean for my Electrolux Front Load Washer?" }, { "answer" : "Electrolux Pedestal Drawers can help you organize your entire laundry room. They’re perfect for storing laundry supplies, extra towels, cleaning supplies and more. They can also ensure your washer is at the optimal height for loading and unloading.\n \n If Pedestal Drawers won’t work in your laundry room, you may also consider using a Stacking Kit, which allows you to stack your units for convenient installation in closets and other compact spaces.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ], "classificationClasses" : [ "use & care" ], "code" : "54", "displayOrder" : 0, "helpful" : 37, "notHelpful" : 25, "question" : "What are Pedestal Drawers and what are the benefits of using them?" }, { "answer" : "If you see an \"E\" and two digits, it means that the cooktop has detected a condition it needs to check. To help correct this, try the following recommendations:\n • Rest the cooktop's main controls by turning the power to your cooktop off, and then back on,\n • Be sure that the time of day is set. The time must be set in order for the cooktop to operate.\n \n If you continue to see the \"E,\" record the number and turn the power supply back off. Then contact your dealer, installing agent, or authorized service provider, or contact Electrolux at 1-877-4 ELECTROLUX.", "categories" : [ "M_FoodPreparation_Cooktops", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops_Gas", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops", "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "118", "displayOrder" : 0, "helpful" : 7, "notHelpful" : 17, "question" : "What should I do if my cooktop control displays any \"E\" code error (for example \"E11,\" \"E13,\" or \"E14\")?" }, { "answer" : "Counter-depth refrigerators offer distinctive design and generous interior space, plus innovative storage solutions to keep food fresh and organized. The refrigerator’s cabinet is less deep, allowing the cabinet to be flush with your countertop for a built-in look.\n \n Standard-depth refrigerators feature plenty of space for stocking up, with a stylish look both inside and out. They may be a few inches deeper than your cabinets and countertop, extending a bit further into your kitchen space than your counter does.", "categories" : [ "M_FoodPreservation_Refrigerators", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_FrenchDoor", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "Frigidaire-Gallery-Collection", "M_FoodPreservation", "M_FoodPreservation_Freezers_AllFreezer", "View-All-Smudgeproof", "M_FoodPreservation_Freezers", "M_FoodPreservation", "M_FoodPreservation_Refrigerators_BeverageCenter", "CC_Majors_FrigNav", "View-All-Smudgeproof", "M_FoodPreservation_Refrigerators", "CC_Majors", "Frigidaire-Gallery-Collection", "Wine_Beverage_Refrigerator_Combo", "M_FoodPreservation", "M_FoodPreservation_IceMaker", "View-All-Smudgeproof", "M_FoodPreservation" ], "classificationClasses" : [ "General" ], "code" : "112", "displayOrder" : 0, "helpful" : 10, "notHelpful" : 6, "question" : "What is the difference between a counter-depth refrigerator and a standard- depth refrigerator?" }, { "answer" : "Our Electrolux Front Load Washers come with a variety of wash options. You can reference your Use & Care Guide for more information.\n \n For 400, 500 and 600 series models:\n To select or delete an option, press Options; scroll through the options until the indicator light for the desired option flashes, then press Set. The indicator will be illuminated when the option has been selected and the light will go off when the option has been deleted.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ], "classificationClasses" : [ "use & care" ], "code" : "60", "displayOrder" : 0, "helpful" : 14, "notHelpful" : 36, "question" : "How do I select my Options?" }, { "answer" : "

You might see an orange flame if there are dust particles in your main gas line. Simply turn your burner on for a few minutes, until the flame turns blue.

Note: In coastal areas, it is normal to regularly see a flame that is slightly orange. This is caused by the salt in the air.

", "categories" : [ "M_FoodPreparation_Ranges_DualFuel", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Ranges_Gas", "M_FoodPreparation_Ranges", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection" ], "classificationClasses" : [ "General" ], "code" : "6", "displayOrder" : 0, "helpful" : 3, "notHelpful" : 2, "question" : "Why is my gas burner's flame orange instead of blue?" }, { "answer" : "When choosing a water temperature, these are the basic points to consider:\n \n Hot water cleans most effectively for heavily soiled items.\n Warm water can be used for most normally soiled loads.\n Cold water is recommended for lightly soiled or brightly colored or dark items.\n To compensate for a cooler wash, it may be necessary to soak or prewash heavily soiled items, increase wash time or use additional laundry products to boost the detergent’s cleaning power. Your Use & Care Guide will provide more information and helpful tips.\n \n To protect your fabrics, not all temperatures are available with every cycle. If a temperature is not appropriate for the cycle, it cannot be selected. Your Electrolux Front Load Washer is smart. It will remember the temperature you select for a cycle and recall it each time until you change it.\n \n All wash water temperatures are automatically regulated to maximize detergent effectiveness and improve washing performance. The water temperature can be affected by a variety of factors including the water heater setting and its distance from the washer, water usage in other parts of the home and seasonally low ground water temperature in some geographic areas.\n \n If you want to increase the water temperature for your washer, consider the following:\n \n Your water heater setting. It is recommended that you set your water heater to 120 degrees or higher to ensure proper performance.\n Are you using an Energy Star rated appliance? Energy-saving washers have controls that supply cooler warm water as a means to save energy and money. These water temperatures may seem cooler than what you are used to in an older, high-energy-use machine; however, the washer is performing properly.\n Some Electrolux Front Load Washers include a heater to automatically adjust the temperature of the water. The temperature setting is adjusted by the machine, depending on which cycle settings and options you select.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ], "classificationClasses" : [ "use & care" ], "code" : "59", "displayOrder" : 0, "helpful" : 20, "notHelpful" : 19, "question" : "What water temperature should I select when washing a load of laundry?" }, { "answer" : "Based on your detergent choice, here are some helpful tips:\n \n Liquid: Add high efficiency liquid detergent to the Main Wash – Liquid Only cup. Do not exceed the MAX fill line.\n \n Powder: To use a high efficiency powder detergent, remove the Main Wash – Liquid Only cup and add the powder directly to the Main Wash detergent chamber. It’s important to save the liquid cup insert in case you need it for future use.\n \n Detergent Packs:\n \n For 300 and 400 series models - Place the detergent pack directly into the washer drum BEFORE placing laundry into the unit.\n For 500 and 600 series models with the Adaptive Dispenser: You may add the recommended quantity of (one or two) high efficiency detergent packs to the detergent pack compartment in the dispenser. Remember to select PODS on the display options when using detergent packs. Do not place more than 2 detergent packs into the dispenser. When using the fast wash cycle, only 1 detergent packs should be used. \n For 500 and 600 series models without the Adaptive Dispenser - You can place the detergent pack directly into the washer drum BEFORE placing laundry into the unit. Do not place the detergent pack in the detergent dispenser.\n Liquid Bleach: If desired, add liquid chlorine bleach to the chamber labeled Liquid Bleach.\n \n Liquid Fabric Softener: If desired, pour the recommended amount of liquid fabric softener into the chamber labeled Fabric Softener.\n \n Stain Additives: For heavily soiled or stained loads, select the Stain option (StainTreat, StainTreat II, or StainSoak) and add the recommended amount of detergent or stain additive to the Pre-Wash chamber. See Cycle Options in your Use & Care Guide for more information about the Stain options for your model.\n \n NOTE: Always refer to your detergent manufacturer instructions for the proper dosage. Do not fill any compartments in your dispenser beyond the maximum amount line.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers" ], "classificationClasses" : [ "use & care" ], "code" : "61", "displayOrder" : 0, "helpful" : 27, "notHelpful" : 21, "question" : "How do I use my detergent dispenser?" }, { "answer" : "Electrolux SmartBoost™ Technology is a feature that is available on some models. Unlike other washers, it automatically pre-mixes your detergent with water to maximize its power before the cycle begins. This results in a deeper clean and more effective stain removal.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "62", "displayOrder" : 0, "helpful" : 88, "notHelpful" : 9, "question" : "What is SmartBoost™?" }, { "answer" : "Perfect Steam™ is a feature that is available on most models. It removes tough stains by allowing steam to rise from the bottom and gently lifting dirt and stains from fibers.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "63", "displayOrder" : 0, "helpful" : 88, "notHelpful" : 29, "question" : "What is Perfect Steam™ in a washer?" }, { "answer" : "Fast Wash is a feature that is available on most models. This cycle is recommended for small, lightly soiled loads. The Fast Wash times vary by model.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "64", "displayOrder" : 0, "helpful" : 54, "notHelpful" : 13, "question" : "What is Fast Wash and when is it best to use?" }, { "answer" : "If your washer is vibrating, it may be due to installation issues related to one of the reasons below:\n \n The washer needs to be resting firmly on the floor. The washer must be level (both front to back and side to side), with each washer leg placed solidly on the floor. You can adjust the leveling legs by turning the legs slightly in or out until the washer sets solidly on the floor, then tighten the lock nuts. For maximum stability, leveling legs should not extend more than one-half inch below the washer bottom.\n The washer needs to be installed on a sturdy, hard floor. It is not recommended that you install the washer on carpeting.\n Shipping materials may not have been removed during the installation. You may refer to your Installation instructions to remove the five shipping bolts, five yellow spacers, and four plastic “P” clamps from the back of the washer. Make sure the Styrofoam shipping blocks have been removed from the bottom of the washer.\n The load may be off balance. Pause the cycle, wait for the safety lock to release on the door, and redistribute the clothes evenly in the washer. If the load remains out of balance, simply add one or two similar items to the load and restart the washer.\n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "66", "displayOrder" : 0, "helpful" : 27, "notHelpful" : 24, "question" : "What may cause my washer to vibrate?" }, { "answer" : "Some noises are perfectly normal and part of the washer’s operations:\n \n Drain hose: The washer has a flexible drain hose to carry water from the washer to the stand pipe of your home. You may hear water flowing into your stand pipe.\n Water Valves / Dispenser: As water enters the dispenser, it is common to hear a water flowing sound. This sound may vary slightly based on the water pressure in your home.\n Door lock: Your washer is equipped with a door lock with an electric solenoid. There will be a clicking sound as the washer door is being locked and unlocked.\n Drain / Pumps: Your washer is equipped with multiple high velocity system pumps. It is normal to hear humming and gurgling sounds as water is either pumped from the washer during the drain phase or recirculated during the prewash and wash phases. Both of these sounds are normal and indicate your pump is functioning correctly.\n High Speed motor: A powerful motor is used to drive the washer tub to high spin speeds to extract water from your load. You will hear a sound associated with these higher spin speeds. This sound is normal and may vary slightly as the spin speed varies with the load size and cycle selected\n \n \n \n It is also normal for a heavy wash load to occasionally produce a thumping sound at the beginning of the Spin cycle. Belt buckles or other metal fasteners on items being washed may cause rattling or clanking sounds, too. You can fasten these items or turn garments inside out to reduce the sounds.\n \n Rattling or clanking may also be caused by foreign objects (such as coins) in the drum. If you think this is the issue, stop the washer and check for any objects in the drum. If none are present and the sound continues, we recommend running an empty load to see if the noise still continues. This will allow you to determine if the noise is coming from the unit or an article that was being washed. If the noise is still present during the empty load, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "67", "displayOrder" : 0, "helpful" : 19, "notHelpful" : 19, "question" : "Is it normal for my washer to make sounds or noises?" }, { "answer" : "With faster, more responsive heating, more energy-efficient cooking and easier cleaning, induction takes cooking to a whole new level. It combines the benefits of gas and electric cooktops – merging with the power of gas with the easy cleanup of electric.\n \n Using electromagnetic energy, heat is transferred directly to the cookware, so the cooktop remains cooler. And induction allows for more precise control when cooking – you can instantly adjust the heat to a delicate simmer or bring it to a quick boil.", "categories" : [ "M_FoodPreparation_Cooktops", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops_Gas", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops", "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "General" ], "code" : "120", "displayOrder" : 0, "helpful" : 5, "notHelpful" : 3, "question" : "What is induction and how does it work?" }, { "answer" : "Designed with a dual-flame, sealed burner, this cooktop offers the widest range of BTU performance in the industry, for the utmost versatility – from a roaring 18,000-BTU boil to a gentle 450-BTU simmer so you can easily go from simmer to boil.", "classificationClasses" : [ "General" ], "code" : "123", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 2, "question" : "How does the min-2-max™ burner work on my gas cooktop?" }, { "answer" : "Prior to using your cooktop for the first time, apply the recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. The special cooktop cleansing cream leaves a protective finish that helps prevent scratches and abrasions. To further prevent scratches on your cooktop surface: Be sure that the cooktop and any pots, pans, or utensils you use are clean. If coarse particles (such as salt) come between your cooktop and utensils, scratches can result. Use pots and pans that have a smooth, flat bottom. Use cleaning materials that are recommended for ceramic/glass cooktops. Any small scratches that occur will not affect your cooktop’s performance, and will become less visible over time.", "categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "use & care" ], "code" : "124", "displayOrder" : 0, "helpful" : 8, "notHelpful" : 6, "question" : "How can I prevent scratches on my electric or induction cooktop?" }, { "answer" : "If your induction cooktop doesn’t seem to be heating, it might be because:\n • You need to check the placement of your cookware. If you have an induction cooktop, be sure that the bottom of your pot or pan is large enough for the cooking zone you’re using, and that it is centered on it.\n • Your cookware isn’t compatible with an induction cooktop. Our induction cooktop surfaces are compatible with most cookware you might use—if a magnet sticks to the bottom of your pot or pan, it will work on an induction cooktop.\n • No cookware was placed on your induction cooktop. If you’re using an induction cooktop, it will not turn on unless a pot or pan has been placed on it.\n • The cooktop’s control needs to be adjusted. Make sure the right control is turned on for the element you’re using, and that the setting isn’t too low. (Try turning it to a slightly higher setting until the element turns on.)\n • The wiring is not complete. Contact your local dealer, installing agent, or authorized service provider, or contact Electrolux at 1-877-4 ELECTROLUX.", "categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "125", "displayOrder" : 0, "helpful" : 5, "notHelpful" : 6, "question" : "What should I do if my induction cooktop doesn’t seem to be heating?" }, { "answer" : "Your Electrolux Front Load washer will automatically determine the proper water level for each load, you don’t have to do anything to adjust it. Because this type of washer is water efficient, it’s normal for the water level to always be below the bottom of the door.\n \n Electrolux Front Load washers are designed to both maximize water usage and the cleaning of your laundry. You will notice significantly less water usage in your front load washer than you are used to seeing in other units, especially top-load washers. The addition of extra water may actually result in your laundry not being cleaned as well. Tumbling action and recirculating pumps help distribute the water and detergent to clean your laundry more efficiently.\n \n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "69", "displayOrder" : 0, "helpful" : 51, "notHelpful" : 12, "question" : "My washer’s water level does not cover my laundry load. Is this normal?" }, { "answer" : "If water is flowing into your washer, but the drum does not fill, it might be due to one of the following reasons:\n \n Water pressure. Your washer needs sufficient water pressure to fill. Depending on the water pressure in your home, which varies, you may want to avoid excessive water use elsewhere in your home while the washer is filling.\n The drain standpipe length. To prevent siphoning off of incoming water, the standpipe cannot be too short, it must be at least 24 inches high.\n The drain hose fit. If the drain hose fits too tightly in the standpipe, siphoning could result. Be sure there is a gap between the drain hose and the standpipe, and that the standpipe is at least one-and-one quarter inches in diameter.\n The drain hose pushed too far down the standpipe. The drain hose should be securely inserted into the standpipe, but not so far down that it reaches the trap area of the standpipe plumbing.\n If you have additional questions please refer to the Installation Instruction manual for your model.\n \n Or you may contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "71", "displayOrder" : 0, "helpful" : 4, "notHelpful" : 12, "question" : "If water is entering my washer but not filling it up, what should I do?" }, { "answer" : "Yes, it is normal for a small amount of water to remain in the dispenser drawer. This is a result of the siphoning action and part of the operation of the washer. If you like, you can simply remove the dispenser drawer and empty the water. Don’t forget to regularly clean your dispenser drawer to prevent clogs and buildup. For more information, please refer to your Use & Care Guide in the Care and Cleaning section.\n \n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "72", "displayOrder" : 0, "helpful" : 28, "notHelpful" : 14, "question" : "Is it normal for water to collect in the dispenser compartment?" }, { "answer" : "If your load is out of balance, it may prevent the washer from spinning. Rearrange the items in your load to allow proper spinning, possibly adding one or two similar items to help balance the load. \n \n If the load is comprised of items that cannot be distributed around the drum, such as a single pillow or stuffed animal, the washer will not spin. Additional items will need to be added to the unit to better balance the weight of the load.\n \n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "74", "displayOrder" : 0, "helpful" : 7, "notHelpful" : 25, "question" : "What should I do if my washer is not spinning?" }, { "answer" : "If your clothes seem wetter than they should be after the Spin cycle, please check the following:\n \n The drain hose should be straight and unclogged. It should be securely inserted into the standpipe, but not so far in that it reaches the trap area of the standpipe plumbing. Inserting the drain hose too far can cause water from the drain to slowly siphon back into the washer.\n The load might be too small. If so, add a few similar items.\n The load might be too big. The drum of our washer should not be tightly packed with clothes (door should close easily).\n If this doesn’t happen often, select the Rinse and Spin cycle and deselect Extra Rinse as an option. This will allow the washer to perform only the Spin cycle on the load.\n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "73", "displayOrder" : 0, "helpful" : 27, "notHelpful" : 21, "question" : "If my clothes are too wet after the Spin cycle, what can I do?" }, { "answer" : "If your washer is draining water slowly, you can check the following:\n \n The drain hose. If it’s kinked, straighten it to improve water flow to the drain.\n The drain. Be sure it’s clear and not clogged.\n The height of the standpipe (drain hose). It cannot be more than 96 inches high.\n The drain hose seal. If the drain hose has been taped (or sealed) into the standpipe, the seal should not be completely tight, because the standpipe needs air for proper draining. If necessary, remove some of the tape on the seal to make an air path.\n The drain hose fit. If it fits too tightly in the standpipe, create an air gap between the drain hose and the standpipe so that it can drain properly. The standpipe needs to be at least one-and-one-quarter inches in diameter.\n The amount of detergent. Using too much detergent can also inhibit draining.\n The pump. It’s possible that your pump, drain hose or coin trap filter may be clogged. If you suspect this is the case, you should contact an authorized service provider.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "75", "displayOrder" : 0, "helpful" : 8, "notHelpful" : 14, "question" : "What should I do if my washer is draining slowly?" }, { "answer" : "For your safety, your washer’s door will be locked during the entire Wash cycle. However, if you need to add a forgotten item to the washer anytime during the wash portion of the cycle, press Pause. The door will then unlock as long as the water level is safely below the door opening. When the door unlocks, open the door, add the item, close the door and press Start to resume the cycle. To stop the cycle, press Cancel.\n \n NOTE: If the cycle is interrupted during the Spin cycle, the door will not release until the tub has stopped spinning. DO NOT force the door open.\n \n If the water level is at or above the bottom of the door, to prevent water spilling on your floor, the door will remain locked even if the cycle is paused or cancelled. To drain the unit, cancel the cycle and select the Rinse and Spin cycle, then select No Spin as the spin speed and deselect the Extra Rinse option. This will prompt the washer to simply drain the water from the drum, and then the cycle will end. Once the cycle is completed (in a couple of minutes), the door will unlock.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "use & care" ], "code" : "77", "displayOrder" : 0, "helpful" : 27, "notHelpful" : 20, "question" : "How do I open the door if the unit is in the middle of a cycle?" }, { "answer" : "If water is leaking from your washer, check the list below:\n \n Is the drain clogged? If so, it will need to be cleaned, you may need to contact a plumber.\n Is the drain hose restricted or out of the standpipe? If it is out of the standpipe, you will need to secure it. You can do this by bending the end to form a hook, placing the hooked end into the standpipe, and tying the hose to the standpipe or a faucet with a cable tie (one was supplied with the washer), strong filament tape or duct tape.\n Are the fill hose connections loose or cross-threaded at the faucet or washer? Check by realigning the threads, make sure that the rubber sealing washers are in good shape and seated properly, and tighten the hose connections. If they are loose, you might need to reinstall or replace the rubber sealing washers.\n Are you using a non-HE detergent or too much detergent or do you have soft water? Using a non-HE detergent, or using too much detergent in soft water, can cause suds to overflow the washer. This may seem like a leak if the suds flow or drip onto the floor. To avoid this, use an HE detergent, and reduce the amount of detergent you use if your water is soft.\n If you are unable to resolve an issue or need more information, please contact us.", "categories" : [ "M_FabricCare_Washers", "M_FabricCare", "M_FabricCare_Washers_FrontLoad", "M_FabricCare", "M_FabricCare_Washers", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "Troubleshooting" ], "code" : "76", "displayOrder" : 0, "helpful" : 11, "notHelpful" : 60, "question" : "What should I do if my washer is leaking water?" }, { "answer" : "The serial tag is located on the inside of the door or door well, depending on the model.\n \n Don’t forget to register your Electrolux product. Once you have registered, you will receive the Electrolux e-newsletter filled with expert advice. You will also have easy access to your warranty information and product care tips.\n \n Download the Owner’s Manual on the Owner Support page for additional information on your product.", "categories" : [ "M_FabricCare_Dryer", "M_FabricCare", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "General" ], "code" : "135", "displayOrder" : 0, "helpful" : 20, "notHelpful" : 27, "question" : "Where can I locate my Model and Serial number?" }, { "answer" : "To https://electrolux.registria.com/Product-Registration your cooktop, simply call Electrolux at 1-877-4 ELECTROLUX, visit electroluxappliances.com, or drop your product registration card in the mail. • You will need to know your model number and serial number, which can be found on the serial plate located under the cooktop (electric and induction) or under the burner box (gas). This information can also be found on your product registration card. • You will also need to know the date of product purchase shown on your receipt. Tip: It’s always a good idea to record your cooktop’s model, serial number, and the date of purchase, as well as to save your receipt.", "categories" : [ "M_FoodPreparation_Cooktops", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops_Gas", "M_FoodPreparation", "View-All-Smudgeproof", "Frigidaire-Gallery-Collection", "M_FoodPreparation_Cooktops", "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "General" ], "code" : "133", "displayOrder" : 0, "helpful" : 0, "notHelpful" : 2, "question" : "How do I register my Electrolux cooktop?" }, { "answer" : "Electrolux Dryers have amazing features that allow you to effortlessly keep up with your family’s wardrobe changes. The large capacity and fast dry times of our newer models save on energy-use and time.", "categories" : [ "M_FabricCare_Dryer", "M_FabricCare", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "General" ], "code" : "134", "displayOrder" : 0, "helpful" : 32, "notHelpful" : 36, "question" : "What are the advantages of an Electrolux Dryer?" }, { "answer" : "Electrolux Pedestal Drawers can help you organize your entire laundry room. They’re perfect for storing laundry supplies, extra towels, cleaning supplies and more. They can also ensure your washer is at the optimal height for loading and unloading.\n \n If Pedestal Drawers won’t work in your laundry room, you may also consider using a Stacking Kit.", "categories" : [ "M_FabricCare_Dryer", "M_FabricCare" ], "classificationClasses" : [ "use & care" ], "code" : "138", "displayOrder" : 0, "helpful" : 19, "notHelpful" : 15, "question" : "What are Pedestal Drawers and what are the benefits of using them?" }, { "answer" : "Electrolux induction hybrid cooktops include a combination of electric elements that are compatible with all cookware and induction elements that are compatible with most cookware. If a magnet sticks to the bottom of the pot or pan, it will work with induction cookware.\n \n Cookware made of aluminum, copper, or glass (including Pyrex) is not compatible with an induction cooktop. In addition, some types of stainless steel may not work on an induction surface, or may heat very slowly.\n \n Tip: Do not let your pots or pans boil dry. Doing so may cause permanent damage to a ceramic cooktop (breakage, fusion, or marring that is not covered by your warranty).", "categories" : [ "M_FoodPreparation_Cooktops_Induction", "CC_Majors_FrigNav", "M_FoodPreparation", "View-All-Smudgeproof", "CC_Majors", "Frigidaire-Gallery-Collection", "Induction-Cooktops-Ranges", "M_FoodPreparation_Cooktops" ], "classificationClasses" : [ "use & care" ], "code" : "132", "displayOrder" : 0, "helpful" : 5, "notHelpful" : 4, "question" : "What type of pots and pans should I use with my induction cooktop?" }, { "answer" : "Once you have https://electrolux.registria.com/Product-Registration, you’ll receive the Electrolux e-newsletter filled with expert advice. You will also have easy access to your warranty information and product care tips. To Register Your Product you will need your Model and Serial number which can be located on the inside of the door or door well, depending on the model. You will also need to provide the date of purchase as shown on your receipt. It’s always a good idea to save this information. You can drop your product registration care in the mail. If you have any questions, please contact Electrolux at 1-877-435-3287.", "categories" : [ "M_FabricCare_Dryer", "M_FabricCare", "M_FabricCare_LaundryTower", "M_FabricCare", "Laundry_Center_Tower_Combo" ], "classificationClasses" : [ "General" ], "code" : "136", "displayOrder" : 0, "helpful" : 10, "notHelpful" : 10, "question" : "What are the benefits of registering my Electrolux Product?" }, { "answer" : "Electrolux over-the-range microwave ovens double as a hood and offer an outstanding array of features and performance. 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